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Jerry Nolan AVG Application Data folder displays on desktop at start-up
I'm having the same problem as Georgi Angelov previously posted. I updated to AVG Free 2016 over the weekend. Now when I start my computer and the boot-up is complete the AVG Application Data folder suddenly opens up on my desktop and a single folder named "AV" is shown as the contents. I have not had this problem with previous installs of AVG Free and I don't want it now. How fo I fix it?
Could you please share a screenshot of the issue occurred with AVG program? So that we could assist you better.
Thank you.
I will help you with the issue, thanks for the screenshot,
I have sent an email regarding this issue,
please follow the email instructions.
Thank you
My startup folder is empty. in msconfig/startup´I have avgui and avguix selected. Do I need both?
My startup folder is empty and Autoruns.exe don't show anything with the target C:\Documents and Settings\Jim Brown\Application Data\AVG\AV.
How do I get that directory to disappear?
Glad to assist you, The files that you have mentioned are not harmful and these are necessary files to start up AVG. Feel free to contact us for assistance. Thank you.
I understand this might be confusing.The files that you have mentioned are not harmful and these are necessary files to start up AVG. please do not delete these files. Feel free to get back to us. Thank you.
How do I stop this pop up from happening.
I apologize for the inconvenience you experienced in this case.
I request you to please follow the email instructions to get connected with our experts to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Thank you for sharing workaround you have tried. I really appreciate your efforts. We have already received the same compliant from many of our customers and it has been already escalated to concern department. They are working on this and soon it will be get fixed. I assure you that this will not happen in future.
Please feel free to get back to us for further assistance.
Thank you.
Thank you for your kind feedback. We appreciate your help. We will soon get back to you with the resolution of your issue.
Please feel free to contact us for further assistance with AVG. Thank you.
Thanks for your suggestion regarding "AVG-Secure-Search-Update_1113a".
I too had a similar entry called "AVG-Secure-Search-Update_0913b", but other than the slight name difference, it appeared identical to the one you had. Once I blew it out of my registry, the folder stopped appearing at startup. I know that registry element has been there for a few years, but I never worried about it before since until now it never caused me a a problem.
I get nervous every time AVG publishes their yearly update. Last year's update had a few nasty problems, the worst one for me being the fact that it prevented the O/S from disconnecting USB hard drives. They did eventually get it fixed, but it took several months.
We are extremely delighted to know that you are satisfied by our product! Thank you very much for your support so far. We will continue the good work in future to maintain your satisfactory level! We appreciate your efforts. Feel free to contact us for any assistance! Thank you.
Thank you for following the provided steps. We are happy to know that your issue has been resolved! We appreciate your efforts. Feel free to contact us for further assistance. Thank you.
Thanks Jerry & Ren for pointing the the registry fix. And for doing AVG's job.
Maybe a year ago on another XP machine AVG upgraded and that time I was able to fix the issue through Autoruns and unchecking "AVG-Secure-Search-Update" as Jerry did.
So someplace in the registry is an entry looking to run an AVG file that isn't there I assume. Where??
We will have a look at it and assist you further. Please run Autoruns utility and share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that interface.
You can repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Antivirus Free and check if it helps.
Let's repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Internet Security and check if it fixes the issue.
We are here if you need further assistance.
Hal, Are you using Win XP SP3 [SSE2]?. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Thank you for sharing the screenshots. Yes, you can uncheck the specific entities that has the path "File not found". They doesn't look like AVG related files. It should be some other application which is no longer available in the computer.