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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We understand it could be disappointing, We are sorry. Please let us know the error message or error code you received while installing AVG so that we could analyze and resolve the issue better.
Thank you.
thanks for getting back to me. The error is Error loading type Library/DLL.(0xC007001D). I have removed all virus programs, I even tried to load in Safe Mode. No good, same error. The machine ( of course not this iPad) is an old PC running Windows XP pro.
Iain
Thank you for replying back to us with the error code. For this situation, we request you to follow the email instruction sent to your email id to get connected to our remote technician. They will analyze the issue and let you know what has happened.
Please feel free to contact us for any further assistance. Thank you.
Iain
We apologize for the inconvenience caused. We do understand your concern.
Yes, We have received your email.I am really sad to hear this.
I request you to get connect to us using different browser.
Please feel free to contact us again.
Thank you for choosing AVG.
That must really be annoying for you to load the updates for a longer time. Don't worry. We will help you to solve the issue. I request you to uninstall the current AVG program from your computer and reinstall AVG to solve the issue. Kindly follow the below steps to do the installation:
* Please click on the following link and select AVG Remover to download AVG remover tool http://www.avg.com/tools#tba2 .
* Please run the downloaded tool.
* After running the tool, please restart your computer. Then, go to C drive and type "AVG Remover" in the search tab.
* Select the file and press "Shift+Delete" to get the file permanently deleted to proceed with re installation.
* And then, click on the link to re install AVG http://avgread.me/1czW57x .
Please be sure that we are here to help you, if you face any issue with AVG. Please do not hesitate to contact us.
Thank you.
Total waste of time......and now, by following your instructions, the situation is even worse as my PC now has no antivirus loaded....consequently I need a very quick fix/solution for this problem.
We are really sorry that you are not able to get connected to our remote support team, we are sorry for the inconvenience. I will send you the email again, use the email to get additional technical support. Thank you for understanding.
Is there an AVG answer to this which works.
Regards
David Owen
We regret the inconvenience caused, as I have stated in the earlier post, please use the email to get connected to our additional support. They will analyze the issue and upgrade your AVG Antivirus. Please feel free to contact us for further assistance with AVG. Thank you.
It is indeed disappointing when you have to contact us multiple times about the same issue but I’ll find the quickest way to get this resolved for you at the earliest. I have sent you an email regarding this issue. Please check your inbox and you will be fine.
Thank you.
I have the same problem as the rest above and have tried Rubinas answer to Steve without success.
Can you please also send me an Mail with instructions to fix this.
Thank you in advance!
I have sent you an email regarding the issue that you face as per your request. Please check your inbox and make sure if you received the email.
Thank you.
Thanks.
I have sent you an email regarding the issue that you face as per your request. Please check your inbox and you will be good to go.
Thank you.
I followed the instructions from above (deleted current AVG 2015 and tried to reload, even cleaning out registry with CC Cleaner) and still receive same error. I am even worse off than before because I deleted AVG 2015 and now have no AV protection.
I have used AVG for several years and up until now, have had nothing but praise.
Anyone able to fix this issue?
Thank you.
I have the same problem as David ("Error loading type Library/DLL (0xC007001D)" I also running Windows XP Professional Version 2000 Service Pack 3 (32 bits). At the moment I have on my computer AVG Free version 2015.0.6173. When I start my computer I got a popup to upgrade AVG. But when finished downloading the error message appears.
Please sent me also the solution for this problem.
Thanks
Please run AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your AVG program from your PC. Once uninstalled please click on the link http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe to install the free version of the Antivirus.
Thank you.
I'm afraid none of your solutions work at all....I followed the latest 'remedy' gven in your last post, and downloaded the 212Gb file which I then ran and received exactly the same Library/DLL error message.
As I seem to be the 'invisible man' here (I've not had a personal reply on this thread OR been sent the emailed instructions mentioned a few times above) so, if anyone posting on the thread has actually resolved the problem, could you please let us know exactly how you did it as the AVG technical 'experts' appear to be struggling very badly with this problem that's now being going on for quite a few weeks.
Very many thanks
I certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Your advice, removing and reinstalling with the links, does not works. I already tried this before. Please sent me also the instructions to get connected with your technical support team to resolve this problem.
Thanks
Thanks for sending the email. I visit the website, followed the steps (Fill in the short form), but I can't connect an expert. The dowloaded file doesn"t run. Please see the email I sent to you with an attach.
Peter
The specific file I used is: http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe
It upgraded itself to the most current version of AVG 2015 and stopped there. If you have an SSE1 class CPU, AVG 2015 is the highest version you can install as of this writing.
From the "For Whatever it's worth AVG Free Department": My older XP PC's that have an SSE1 class CPUs are currently running AVG 2015.0.6173 and are receiving database updates and ARE NOT nagging me to update to AVG 2016. Run Program Update Schedule is ON.
My newer XP PC's that have an SSE2 class or better CPUs are currently running AVG 2016.0.7227 and are receiving database updates. Run Program Update Schedule is ON.
Thanks for bringing this to us. I would like to let you know that it is always recommended to upgrade to the latest versions to take advantage of latest technologies. Also, AVG products are compatible with Xp operating systems from version Service pack 3 and above.
Thank you.
I also had AVG version 2015.0.6173 like Norton has. Today this version is updated on my computer to version 2015.0.6176. But the problem is still that an upgrading to AVG 2016 is not possible.
As you say, AVG products are compatible with XP operating systems from version Service pack 3 and above. On my computer I have XP with Service pack 3. I would like upgrading to AVG 2016. A pop up invite me to do so. But when doing I get the Error loading type library/DLL (0XC007001D).
If AVG 2015 is indeed the highest version -like Norton says- than I (and many users with me), will not take advantage of the latest technologies. I hope AVG will solute this problem.
Is AVG working at this problem?
Please an answer.
Thanks Peter
Please contact our online chat support via https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Antivirus&prod=AVG%20AntiVirus to assist you better in resolving your issue.
Thank you.
Thanks. I followed your advice, subscribe the problem again and sent that message to avg support. But no contact will be made. The site stays loading and loading and loading......So this does not works.
I already get this advice from Avinash and the problem was the same.
Why didn't you contact your technical support, subscribe the problem I -and many other users- have and gave us the solution for our problem?
Could you please let us know whether you have installed Windows XP SP3 or above version of OS on your PC?
On my computer is installed Windows XP professional with SP3.
Regards,
Peter
Thank you for the information. In this case,
Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Thanks for your advice. I did you said. So I wait for an answer from the technical team.
Regards,
Peter
Hello Balasubramanian,
AlthoughI I use the AVG SysInfo tool and loadup my computer files, I did not recieved a solution for my problem. Also I wonder what the technical team could do for me what not can be done for everyone with the same problem. May we expect an solution so everyone can upgrade to AVG 2016? Is AVG working on it? I think many users (Window XP servicepack3) are waiting. Why doesn't AVG fixed it?
Regards,
Peter
Same probleme here, winXP SP3 + athlon 2500+ same error code.
Not possible to install 2016 version of AVG.
This is the computer of my parents, where they use to work on their application everyday, so must i change my favorite Antivirus App for an other ???
Please be informed that the current CPU is not support as it does not have SSE2 instruction set. Have a look at the following artilce https://en.wikipedia.org/wiki/List_of_AMD_Athlon_XP_microprocessors.
Your patience is much appreciated.
What would it take for you to put out a version of AVG 2015 that does NOT insist upon upgrading if it is running on a SSE2 machine? And just runs as it should? And tells you what the problem is instead of giving a stupid cryptic error message, like "we are too stupid to quickly tell you that we changed our software to NOT run on your machine, so please spend several hours researching why you are getting such a strange error. And please waste a lot of our support staff time because we won't tell them, either, OK?"
Geesh guys, behave like a real company and spend 5 minutes at least trying not to waste your customers time, your customer service staff money and try to put some decent reasonable spin on things.
I cannot turn off your insistance upon upgrading. So, my choice is to get mad and pull AVG from all my machines or ignore your message on this server since I rarely log in directly. There are other antivirus choices, I'm running 3 different ones because I don't trust any one of you guys to not do what AVG just did, unnecessarily turned off support for some class of user.
So, how is it now? You guys continue to think that just because someone is using an old machine that has run perfectly well for years that they aren't a customer with other machines, too. You don't mind leaving them high and dry and wasting time on things that you know and could have easily let them know so they don't waste a lot of time. How about fixing that and behaving like a real company?
We certainly understand your point but unfortunately, AVG 2015 version is no more available to download and install. We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, please share it at http://avgclick.me/AVGfeedback for it to reach the concern people and make the changes as requested. Thank you.
Looks like AVG is following Micro-Suck on their policies of favouring Intel over AMD, so seeing as they are to Stupid, Inept, Incapable or Stubborn to fix the problem of us using what They class as Dinosaur CPU`s and PC`s like yours and mine=(AMD Athlon 2000+ on a Gigabyte board running XP-SP3) and keeps on working while modern ones are dying just out of warranty. They can Stick AVG right whre it fits and i`ll go elsewhere and we`ll let the BAD Reviews Haunt them till they go Broke, Eastern Technical Developers meet Western Users = Company Losses and a Very Bad Reputation..