Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Freddy KingFreddy King 

0xe0010058 Error Code (AVG Internet Security 2015)

Hi,
I bought AVG Internet Security 2015 a few months ago and it ran fine until today.
Now the program is unable to run and I get this error code "0xe0010058".
I tried restarting the PC multiple times but everytime AVG says it's installing the program and then that the installation failed.

Any tips how to fix this?
Thanks.
Best Answer chosen by Freddy King
KishoreKishore (AVG Technologies) 
Hello Freddy.
I see that you are unable to install AVG Internet Security.
I know it could be disappointing but I’ll help you install and use it.
Lets perform clean installation to fix this issue.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.

All Answers

KishoreKishore (AVG Technologies) 
Hello Freddy.
I see that you are unable to install AVG Internet Security.
I know it could be disappointing but I’ll help you install and use it.
Lets perform clean installation to fix this issue.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.
This was selected as the best answer
Freddy KingFreddy King
It worked, thanks!!
Piers CaswellPiers Caswell
I have the same issue as Freddy, i tried to download the AVG remover tool but get this error:

An error occurred while processing your request.
Reference #132.8c8e7b5c.1478865209.1a1de33f
 
KishoreKishore (AVG Technologies) 
Hello Piers,
We are sorry to hear that. We kindly request you to follow the AVG remover tool instructions provided on the article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall the AVG program and check whether it resolves the issue.
Thank you.
Piers CaswellPiers Caswell
thanks Kishore, it worked. i expected i needed the remover tool. but it worked fine
AravindhAravindh (AVG Technologies) 
Hello Piers,
We really appreciate your valuable efforts which you have taken to fix it. Feel free to contact us for further assistance. Thank you.
Sia PanSia Pan
Hi there, I have followed all these instruction, and I still get the original error message/code when I try to install the latest free version of AVG, on a windows 7, 64 bit. Any help would be appreciated.
AvinashAvinash (AVG Technologies) 
Hello Sia,
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click Yes.
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
After the PC rebooted, please try to install AVG and you must be able to install it successfully.
Ask a question