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Pichet ThongsinPichet Thongsin 

Cannot open "Log in to AVG MyAccount" in Vietnam

I'm living in Vietnam right now and have problem to open page
https://myaccount.avg.com/my-account-login
(Log in to AVG MyAccount link). It will be redirected to http://www.avg.com/vn-vi/homepage
everytime. Please look at Video at "https://youtu.be/kqYROX2uSwo"

Please help.

Thanks in advance.
Pichet Thongsin
Best Answer chosen by Pichet Thongsin
AvinashAvinash (Avast) 
Hello Pichet.
We apologize for the delay in response. Are you able to login to AVG My account now? Please visit https://myaccount.avg.com/us-en/my-account-login to login. Please, feel free to let me know if you require any further assistance. Thank you.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello Pichet,

Sorry for the inconvenience caused. Thank you for bringing this to our notice. If you could provide us the screenshot of the page of AVG my account that you try logging in it will be easy for us to escalate to our technical team and get a resolution regarding this. If you need help in taking a screenshot then please follow the instructions mentioned in this link: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot . Attach the image to this thread and do let us know. Thank you.
Pichet ThongsinPichet Thongsin
The problem is I cannot open the login page. The link on the first page is not working. It will redirecting to http://www.avg.com/vn-vi/homepage instead of https://myaccount.avg.com/my-account-login
Vietnam first page
Balasubramanian SBalasubramanian S (Avast) 
Thank you for clarifying your issue, Pichet. I will escalate this to our concerned department and when we get a suggestion from them will post on this thread. Please do keep checking this thread and your patience is much appreciated.
AvinashAvinash (Avast) 
Hello Pichet.
We apologize for the delay in response. Are you able to login to AVG My account now? Please visit https://myaccount.avg.com/us-en/my-account-login to login. Please, feel free to let me know if you require any further assistance. Thank you.
This was selected as the best answer
Pichet ThongsinPichet Thongsin
Hi,
Thank you. Now, I can open the login page from your new URL.

How about the AVG's first page in Vietnam language? It's still keep link to the wrong URL.
Just let you know.

 
AvinashAvinash (Avast) 
Thank you for returning and posting. We have escalated that to the concern team and the issue will be resolved at the earliest. Thank you.
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