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AVG won't remove threats
I have AVG AntiVirus running on a Windows 10 laptop, and today after running a full scan, I noticed that it detected two threats which it said it could not remove. They were called %3Cunknown%3E, and were rootkits according to AVG. However why is my Virus software telling me that I have a virus that it cannot remove, or more to the point can someone from AVG please tell me how I get rid of these viruses?
Thanks, Niall
Thanks, Niall
We sincerely apologize for the difficulties you are currently experiencing. I understand how something like this can really try your patience. Could you please let us know exact message you receive when you try to remove it from your pc? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Basically after running a full computer scan, AVG tells me that I have two threats (Service Function NtAlpcConnectPort hook & Service Function NtAlpcConnectPort ex hook , but they can't be removed. When I go into review and take action, its shows me my two threats, but there is no option to select them, and therefore 'Remove selected and remove all are both greyed out. I was going to attach an AVG Scan export, but I don't see an option for attaching files.
Thanks, Niall
Well, it is kind of hard for us to identify the exact issue that you face with the information you have provided. It would be helpful if you could send us a screenshot of the issue that you face for better understanding.
Thank you.
Screenshot:
Any help would be appreciated
Thank you for the screenshot. Please click on "View Details" and check which program is detected as threat. If you are not using that program, please remove the same and check if that stops this threat message.
Thank you
Don't think I want to stop ntoskrnl right?
Thank you for the information. Those are the Windows files, you can ignore them. Since it cannot be removed from your computer.
Thank you.
I checked the details too.
I want to try getting rid of them but the "Remove Selected" and "Remove All" options are greyed out and unusable. Any help would be much appreciated. Thanks in advance.
Thank you for contacting us here and sharing the screenshots. As you can see the status of the detected threats are Healed or Moved to Virus vault, it means the infections are taken care of by AVG. When the file is moved to the AVG Virus Vault, it's deleted from its original location and your PC is no longer infected.