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Jean MurphyJean Murphy 

Error 0xE0010002

Had to unistall Windows 10 and go back to Windows 7.  After did that AVG said I needed to restart.  Did that and it said I needed to repair it (Won't scan my emails).  Tried to repair but would not work.  Tried to uninstall so I could reinstall, but won't unistall.  What do I need to do?
Balasubramanian SBalasubramanian S (Avast) 
Hello Jean,

Sorry for the inconvenience caused. In this case, our AVG remover tool will help you to fix the issue. Our AVG remover tool will completely remove all the components of AVG from your computer. Please follow the below mentioned instructions:

1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Balasubramanian SBalasubramanian S (Avast) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you are in need of our AVG Free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please feel free to contact us should you need any assistance. Thank you.
Jean MurphyJean Murphy
Worked.  Thanks for all your help!
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Jean. Glad to know that the issue got resolved for you. Thank you for posting back and letting us know about this.
Please feel free to contact us should you need any assistance.
kylian anonymousekylian anonymouse
wont uninstal fore me to error 0xe0010002
and even using that tool it dosnt work then it says
it can not start becose rtl190.bpl is missing try to instal the program
but wen i try to instal avgtune up i get a nother error 0xC0070e2e4
so idk how to remove it then can somone PLZ anser?
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello kylian,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Héctor GantenbeinHéctor Gantenbein
Hi,  I have the same problem. I need to Uninstal AVG cause a problem on my Dns (suggestion from my personal pc fixer) and when I try to do this, an error 0xe0010002 appears. Can u help me? 
AvinashAvinash (Avast) 
Hello Héctor,
Sorry to hear about that. Please try to run AVG remover tool to uninstall AVG completely.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
Feel free to let us know if you require any further assistance.
Michael WellsMichael Wells
hi I am having the same issue.  I received the 0xE001002 error when trying to install the firewall (unsuccessful so far).  I already used the remover tool for a clean install because I was (and still) receiving the avguix.exe - bad image (C:\windows\system32\msvcp110.dll) error.  I'm on my 3rd try.  Any suggestions would be greatly appreciated.
Balasubramanian SBalasubramanian S (Avast) 
Hello Michael,

We are sorry to know that you are facing the same issue.
Are you using the free, trial or paid version of AVG?
John WoodJohn Wood
Hello , me is having the same problem, with error0xe0010002. Before that I had error 0xe001f90f  while trying to uninstall Avg from the list of my programms was impossible. Then I read here and downloaded avg remover tool , but nothing again worked , except that now it is error0xe0010002
Please help, I realy nweed to uninstall . Thank you
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello John,
We regret to hear about the inconvenience caused. Please use the AVG Clear tool and AVG Remover tool to remove all AVG traces from your computer.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer.

Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please, feel free to let us know if you require any further assistance.
John WoodJohn Wood
Hi , just got in , thank you for your answer, do you really think avg clear tool will work ?
I tried to uninstall it by opening the avg clear tool, but  awindow opened stating it would not remove it with this tool as it is not possible to uninstall an avg protection 2016 or older with this.
Any other suggestions , I really need to uninstall it 

Thank you
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello John,
We are sorry for the confusion, please use the AVG Remover tool to remove the AVG Protection 2016 version. It will work this time. Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please, feel free to let us know if you require any further assistance. Thank you
Dirk BradleyDirk Bradley
All,

I'm having a similiar issue. I have been trying to uninstall avg free edition anti virus and avg web tuneup from windows 10.

When I attempt to uninstall from control panel I'm presented the OxE0010002 error. 
I have downloaded and attempted to use the above mentioned avg_remover.exe which appears to run successfully but upon reboot the applications are still present in the control panel and there are still avg processes being started when the machine boots specifically avg ui re(starter).

I would like to get things clean-up can I please get some instructions on next steps or the email that is mentioned in the above posts?

Dirk
Dirk BradleyDirk Bradley
All,

I'm having a similiar issues as appove. I'm attempting to uninstall free avg anti virus as well as avg web tuneup from windows 10. Attempts to uninstall the antivirus from the control panel return a 0xE0010002 error. 

When I attempt to use the avg_remover tool it appears to run and then requests a restart. After restarting the applications remain in the control panel and avg processes are started when the system comes-up, specifically AVG Ui Re(starter).

Can I please get the additional instructions email mentioned above?

Dirk
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Dirk,
We regret for the inconvenience caused. From the error code 0xE0010002 you have received, we can understand that you are facing issue in uninstalling your AVG Free Antivirus 2017 version. Please follow the below instructions to uninstall your AVG:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer"
Please reach us back if the issue still persists.
Thank you.
Carina SampaioCarina Sampaio
Hello everyone.

User-added image

I have installed the AVG Clear Tool and did the steps above.
But now I have a box saying that avguix.exe have failed (see the print image).

I have installed AVG last version 64 bits again but now the icon doesn't appear in the task menu.
And even worse, the program don't show up as I click on the icon-desktop.

Can anyone help me on that? (Sorry for my english).
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Carina,
We regret to hear about the inconvenience caused. We suggest you to run both AVG Clear tool and AVG Remover tool and do a fresh installation again to fix this.
Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please re-install the AVG now, it would work. Please, feel free to let us know if you require any further assistance. (2/2)
Sam HackathornSam Hackathorn
Started with trying to unistall tune-up--> Applied all the aforementioned steps---> even tried windows uninstaller from Control Panel--> tried the AVG remover 4 times, even AVG Cleaner and also tried uninstalling AVG and its products using Control Panel's remove programs. Finally all AVG products have been removed except what i intended to remove in the first place--> i.e. AVG tune-up. 
I know you will simply ask to repeat the steps again. But seriously guys please resolve this issue, and give a concrete solution not a repetition.
Akash ChandaAkash Chanda (Avast)
Hi Sam,
We apologize for the inconvenience caused due to the AVG Program. Could you please confirm once if you're trying to remove the AVG PC TuneUp or the AVG Web TuneUp? Also, if you're trying to remove the AVG Web TuneUp, please delete the extensions from the browsers first and then try removing it from Control Panel and also using the AVG Remover : http://download.avg.com/filedir/util/AVG_Remover.exe
Thank you!
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