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Roberta HickmanRoberta Hickman 

AVG Won't Scan--"Whole computer scan interrupted"

AVG recently started failing update attempts, so I reinstalled per the instructions on the Support site.  Now the app shows the update status as current, but the computer icon shows "Unprotected".  Autofix is unable to repair the issue, and "More Info" takes me to a generic "Unable to correct the problem" page.  When attempting to do a computer scan, it appears to start, but auto-interrupts and shuts down almost immediately.
Balasubramanian SBalasubramanian S (Avast) 
Hello Roberta,

Sorry for the inconvenience caused. I would request you to follow the below mentioned instructions once:

1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Balasubramanian SBalasubramanian S (Avast) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you are trying to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please do let us know the status of this. Thank you.
Roberta HickmanRoberta Hickman
Thanks for your help!  I did, in fact, completely uninstall all AVG products, downloaded the new 64-bit free version and install it.  The application now seems to be working fine. :)
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Roberta. Thank you for following my instructions and glad to know that you have successfully installed the AVG free antivirus program. Thank you for posting back and letting us know about this.
Please feel free to contact us should you need any assistance.
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