Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Eddie JohnstonEddie Johnston 

Virus Detected

I'm new to the community and I'm in the UK.
AVG jsut indentified a virus which it says can't be removed, and has placed it into the virus vault where its alledgedly quite safe.
Is it ok for me to simply go into the AVG programme and click on the box which says ....empty vault, or else use the delete box. Or would that let it out to play?
Should I simply leave it there. I've hardly everhad any viruses, and have never seen one identified as being unable to remove.  Its shown as a JS/Downloader Agent. Any help would be appreciated
Eddie.
Alan BinchAlan Binch
Eddie, Standard info. for the items in the Virus Vault... leave them there for a little while to ensure that your system is working ok... then you can empty the vault at that time. If something is going wrong... then that info. may be helpful in finding a resolution such as possibly replacing a file that may have gotten infected etc.. It won't matter if you just leave the files in the vault, just don't leave them there long so you can reclaim the space they currently take up. As to how long... will depend on how much you use the computer.. if its often... usually a week will be more than long enough.
'Empty' is for all the files in the vault. 'Delete' allows you highlight & select individual files in the vault.... Either way they are gone completely!....
AVG Guru
Ask a question
Struggling with non-AVG technology? We can fix that, too!