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Alan Binch
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Edwin Michielsen AVG Web TuneUp cache. take up all free diskspace in windows10
After being a satisfied user for years, i am now faced with having to de-install the AVG product. And even then issues still remain. :-(
I de-installed al the products, but i found that the Cach in Windows_ie_ac_001 for AVG Web TuneUp fills up all the free space on my drive,.
I don't have any AVG products installed anymore, unfortunately.
I deleted the total cache for the second time, but it wel return again.
Plz help
total path is "C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\AVG Web TuneUp
I de-installed al the products, but i found that the Cach in Windows_ie_ac_001 for AVG Web TuneUp fills up all the free space on my drive,.
I don't have any AVG products installed anymore, unfortunately.
I deleted the total cache for the second time, but it wel return again.
Plz help
total path is "C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\AVG Web TuneUp
We apologize for the inconvenience caused.
AVG web tune up will not copy or fill the disk space.
Have you uninstalled AVG web tune up from your web browser?
I also request you to try delete the AVG folder from your program files.
Thank you.
Go th this link to download AVG Remover Tool:
https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-uninstall-AVG-PC-TuneUp
and delete AVG Web TuneUp folder (inside C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\)
1. extra checks done on the extentions in webbrowsers.
2. AVG Web TuneUp dir in program file delete. it was still full with the installtion
3. run cc cleaner
4. Delete the cache involved.
I do see a directory left in Users\User\Appdata\Local\AVG Web TuneUp
can this be deleted as well?
Yes, you can also delete that folder too. Please, feel free to let us know if you require any further assistance. Thank you.
The issue is you cant uninstall the program via Programs/features. It looks like it uninstalls but doesnt. Then I used the AVG remover tool and rebooted and it still was installed. I had to use Force Uninstall in the Revo Uninstaller application. This is just nuts. How can you push out a product you cant uninstall and eats up your hard drive space?
This isnt a tuneup its a debacle of a product that destroys your hard drive space
We have sent you an email to make the resolution easy for you. Please check your inbox and you will be good to go.
Thank you.
AVG Better provide open solution instead of mailing individuals.
Please follow the instructions on the article http://avgread.me/1KLkDpN for your reference to uninstall the WebTuneUp program from your PC. Please feel free to contact us for further assistance.
Thank you.
We apologize for the inconvenience caused. We would request you to uninstall AVG Web tuneup completely and then remove any folders from Program files. Thank you.
I'll give Brian's suggestion a go, at the moment he has the most relevant comment on this thread.
We would also request you to have a look at Edwin Michielsen's reply in this post. Thank you.
"Hello Brian.
We have sent you an email to make the resolution easy for you. Please check your inbox and you will be good to go.
Thank you."
This response should be made available to all. Could you please email me and everyone else on this thread (and post the contents of your email on this page) as this Cache issue keeps taking up 300+ GB of my hard drive?
We're sorry to hear about the inconvenience caused. We would request you to manually remove all folder from your C drive that belongs to AVG Web tuneup and also remove the folder in this path C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\. Thank you.
Thanks!
FIX IT!
This is worse than any virus ive ever had. How ironic ha
P.S. F U avg development team! where I come avg is an abbreviation for average. There is nothing about this software that is average.
Sorry for the inconvenience caused. We have escalated this to our senior level team and awaiting for a suggestion. Once we get a suggestion we will update in this thread. Your patience is much appreciated.
I am sorry for the difficulties you are currently experiencing. We have escalated this to our senior level team and awaiting for a suggestion. Once we get a suggestion we will update in this thread. Your patience is much appreciated.
Thank you.
We have escalated this to our senior level team and awaiting for a suggestion. Once we get a suggestion we will update in this thread. Your patience is much appreciated.
Thank you.
i managed to disable it seeing some of the recomendations on here but on the other hand i was forced to DELETE any AVG web tune up folder from the REGEDIT keys directories and deleting the folder files with wiztree. i had to do both for current_user/software and local_machine as well and just to make sure after that Ccleaner to delete any registry left from that crap. I certainly hope you get a fix for this in a LESS complicated way because honestly Ive never been this frustrated with my computer since I BARELY use it from time to time and i come to this awful experience with your software. i just hope the free anti virus version doesnt come up with any other sneaky thing like this 'cause be sure I'll end up EXTERMINATING the anti virus as well from my PC, cellphones and any other device that I have them installed.
Just like brian wilk says "How can you push out a product you cant uninstall and eats up your hard drive space?
This isnt a tuneup its a debacle of a product that destroys your hard drive space"
FYI, right after I uninstalled the AVG webtune up, I got a notification to enable AVG tuneup for security. I believe I seen similar noticaiton a couple of days ago, which seems to have caused all this. If you wish not to enable it, make sure to click the greyed out hard to see DECLINE button on the left side of the notificaiton windows.
Very frustrating!!
The case has been escalated to our senior level team and they are working with high priority to fix the issue. The only suggested temporary solution is to manually remove all folder from your C drive that belongs to AVG Web tuneup and also remove the folder in this path C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\.
Thank you.
We certainly understand your concern. Our developers are working on this issue with high priority and will fix it as soon as possible.
Thank you.
What's the expected timeframe?
Sorry, we can't expect the exact time frame for this.
As we mentioned earlier, this is analyzed under high priority, so we expect to get a fix soon.
Your patience is much appreciated.
Thank you.
Talking about patience ... I am out of it but that's not a problem. Problem is unknown timeframe while it's like one week since first problem report.
Would you be so kind to find someone in AVG who will be able to clarify what's next?
Thanks a lot in advance.
Yours,
Clown Shoes.
I've uninstalled AVG, and am currently deleting a whopping TuneUp folder. Goodbye AVG!
Don't forget that the Xmas / New Year hols period is approaching.
AVG Guru
Sorry to know that you have uninstalled our AVG program. We assure you that we will soon fix this AVG web tuneup issue and get back your trust. Thank you.
1 Uninstall with Revo
2 Delete the AVG Web TuneUp folder in (C:\Users\user name\AppData\Local\Packages\windows_ie_ac_001\AC
3 Restart
4 Delete folder again.
This should do it.
@ Alan Binch yes! i am about to leave to Ural mountains for hunting! laptop will stay at home
But still, having unknown timeframe and failure to arrange one for such a bug is annoying.
Best regards,
Clown Shoes
Ok, let me just get a few things straight.
1) After all the complicated crap it took me to set up this damn account just to comment this almost made it not worth it.
2) Staff, as much as you're trying to help, stop repeating the same thing over and over again when it obviously doesn't work.
So after noticing my 3TB HDD go from 2.1TB free to 2.14GB free, I spent 4 hours going through every folder, right clicking and looking at propertiest until I found it.
Why the absolute fuck would AVG add this in? And to have it install Web TuneUp automatically?
No thanks. Uninstalling and moving elsewhere for AntiVirus. This is a complete joke.
I feel I can speak for everyone here when I say that this is over the line. Right now as I'm typing this, I'm watching the system calculate the folder size and it's only 20-30 seconds or so at 317GB.
So if this is what AVG is going to do to customers, I'm going to start recommending elsewhere.
Also, why sent instructions in an email? Make the damn information public next time so more people can solve it without spending their time writing a massive complain paragraph (oh wait...).
AVG, want my advice? Do something good and fix this product for those who wish to remain with you. I'm off elsewhere.
I understand how something like this can really try your patience. This is a know issue and our development team are working on it. Once they find the fix they will release it in the upcoming update. Your patience is much appreciated.
Same problem here, it took me a long time to actually realise what was causing my HDD to get filled up with over 100GB of data in a little over a day... me as an advanced user if I may say.
Now imagine how much money ordinary people will have to spend paying different PC repair/support shops to resolve this problem, since the computer becomes literally useless when it gets down to 0MB free space on the hard drive... And the best thing is, I know for sure I never even agreed to download any part of AVG PC Tuneup, since I had a bad experience with it in the past. This was done automatically without my approval, probably through one of the AVG updates.
I bet you can assign hundreds of thousands dollars that your customers will have to spend, not by their choice or mistake. I really look forward to see what your "senior" team will come up with.
Taking a step back I wonder whether there would have been a more effective procedure to lose so many loyal users that quickly.
My advice, and I guess of many others, if you want to save some AVG reputation, publish asap (and then I mean hours not days) a plan or roadmap how you deal with this issue. Explain also how it could get so far, why web tune-up cannot be deinstalled etc. just to rebuild confidence. Not just by seniors but by your CEO. I.e. maximum escalation now.
Sorry for the inconvenience caused. As we explained earlier that this issue is being analyzed by our developers team and we are expecting to get a fix soon. Your patience is much appreciated.
Have you followed the instructions mentioned in this link: http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space ?
Sorry for the inconvenience caused. Yes, we do understand that these kind of issue will be very annoying for our customers and in turn we will lose our customers that is the reason we are working on this on high priority to find a fix for it. Your patience is much appreciated.
Could you please let us know whether you have followed the instructions mentioned in this link: http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space ?
It looks like the problem is when AVG Web TuneUp is downloaded by itself but not actually installed by the user. I tested it again by actually downloading the program and installing it, and had no problems.
I did a test on a virtual system, installed Win 8.1, downloaded AVG Free, performed all the updates and waited. Soon after I noticed AVG Web TuneUP was downloaded, but I never confirmed anything to install. After that the problems began, disk space getting eaten up fast.
Call it irony or not, if you ask me it's a slap into the face of whoever decided to push this to all the users as a "forceware" program, bypassing user confirmation to install it. I just hope it is not AVG's stretegy for the future, I've been using AVG as far as I can remember practically.
We appreciate your time writing us a detailed feedback about the product and the company. We are glad that our long term customer has figured out the issue and fixed it. We will make the necessary changes in the future releases to fix this.
Thank you.
We have all trusted AVG for our anti-virus protection for may years.
Anyone can have a fubar release at some point and I will likely still use AVG after you get this ironed out.
I have no idea how a program called "AVG Web TuneUp" can possibly be any sort of tune-up when it does exactly the opposite. It's quite ironic.
Send us all an e-mail whe it's fixed, I am sure that most of us will be happy to re-install AVG and enjoy the high quality protection that we have come to rely on.
We certainly understand how frustrating it is to have to go through this, please accept our sincere and unreserved apology for any inconvenience this may have caused you.The issue has been escalated to our senior level development team and they are working with high priority to fix the issue. As a temporary solution please follow the instruction's on the article : http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space ?
Thank you.
Yes your steps fixed the problem for me.
Good luck in resolving quickly and trying to get confidence back.
gr Michel
Glad to hear that your issue has been resolved. Thanks for returning to the Community & posting.
We are sorry to hear about that. You can find the step by step instructions in this article https://support.avg.com/SupportArticleView?l=en_US&urlName=AVG-Web-TuneUp-takes-up-available-disk-space . Please, feel free to let us know if you require any further assistance. Thank you.
Avinash, I think the linked article may well have been discontinued.
AVG Guru
It is working, Alan. I've checked it. Thank you.
Avinash, If you look again it's not the link to a proper article. It just provides general search details. A lot of articles have now been discontinued by the AVG Knowledge Base personnel.
AVG Guru
Sorry about the inconvenience. We have already escalated this to our development team and they are working on it. For time being, we request our customers to delete the folder manually.
Thank you.
Mustafa, Agreed. It's not working on Google Chrome. What are you using?.
AVG Guru
My suggestion is that AVG add a warning notice about this issue on both the web page for AVG Web Tuneup AND on the window that pops up on users' computers suggesting that they download AVG Web Tuneup. I frankly am surprised that no notice yet exists and that your customers have to search out the problem and then solutions on their own. It would be nice if your senior level support staff could answer this issue and help everyone in a more timely manner.
But the absolute worse part of this whole issue is, as Denal Kadiric says above,: "Now imagine how much money ordinary people will have to spend paying different PC repair/support shops to resolve this problem, since the computer becomes literally useless when it gets down to 0MB free space on the hard drive..." All of us taking time to comment here are obviously somewhat PC savvy. Imagine all the poor people who have no clue what is making their computers useless and have no thought to go on here and tell you! That's the saddest part of all!
So here I go again, trying again to delete AVG Web Tuneup and all the 1.9 TB of files it keeps recopying over and over and over. I look forward to your senior level response to this overwhelming issue.
I should add that I never added the extension to any of my browsers. I just cannot get AVG Web Tuneup to uninstall from the Programs/Features in Control Panel. And because I cannot get it to uninstall, it keeps copying all the files on my hard drive in that cach folder at "C:\Users\Username\AppData\Local\Packages\Windows_ie_ac_001\AC\AVGWeb Tune Up
It copied 1.9 TB of data and no matter how many times I delete that data, it comes back.
Huge #fail
My friend brought me a Windows 8 tablet and they have the same problem. I work in IT and have just spent an hour finding out the same thing, that the AVG Web Tuneup folder is taking 30GB of space. I'm now deleting it and will uninstall Tuneup. Don't know why it does this, but looks like a solution is needed from AVG.
Sorry for the inconvenience caused.
Yes, this is the known issue and we have already escalated this to our developers team and they are working on this to find the fix.
For time being we request our customers to delete the files manually.
Thank you.
Have used AVG for quite some time now, and was always satisfied before. But about a week or ten days ago, I noticed my 1 TB HD was running dangerously low on space-- unusual, because my wife and I really don't do much; a few games, some documents, and pics-- between the both of us, I'd say we're usually <300GB. When I first noticed the space running low, I deleted some old games, did a disk cleanup, etc.-- all the "usual steps" to free up space. I was able to clear up about 100GB but still only had about 100GB of useable space (out of 931).
Then last night, I was alarmed to discover that I had ZERO disk space. Rushed to google to research what on earth could be taking up all this room, because neither of us have downloaded a single thing since I last cleaned up. Lots of support articles later, and no resolution. As other users mentioned, I eventually went through both profiles, folder by folder, and eventually found the AVG Web Tune Up folder (in users>username>appdata>local>>packages>Windows_ie_ac_001.
It was taking up an astounding 630GB! As mentioned by other users, the contents of the folder had essentially copied (and then re-copied and recopied, I suspect) virtually EVERYTHING on my hard-drive.
I've not ever had this problem with AVG webtune up before-- In fact, as indicated by others, I didn't even know that I *had* it (it must have installed side by side with AVG anti-virus). And the problem started less than two weeks ago, so it must have been some problem with an update or something.
But AVG, PLEASE acknowledge this issue. I see that lots and lots of users are posting here, all having this issue at the same time. SOMETHING is wrong with AVG web tune up.
Thankfully, I succesfully uninstalled ALL AVG software from my PC last night (didn't need any special software, just uninstalled via programs in control panel), and deleted the problem folder. When I get home, I'll double check to make sure no traces are left, but the PC was working fine last night after the delete-- running a hell of a lot smoother than it has been, and with almost 700GB more space than it had been.
At risk of belaboring the point-- I'm sure you understand not just how utterly useless, but also how furstrating and even dangerous this bug is. I won't be using your software again any time soon, at least not until there's a well-documented fix. Which is a shame, because until now, you've fit the bill pretty well. But this bug is absolutely catastrophic and is a good way to ruin somebody's rig.
We sincerely apologize for the inconvenience caused.
I am sorry that we lost a valuable customer.
We take this as a serious note and make sure that this won't happen in the future and assure you that will get back your trust again.
We will soon fix this bug.
Thank you.
F* hate AVG. Finally removed everything, i hope your machine gets F* as well...Die
We sincerely apologize for the inconvenience caused.
I am sorry that we lost a valuable customer.
We take this as a serious note and make sure that this won't happen in the future and assure you that will get back your trust again.
We will soon fix this bug.
Thank you.
I i didn't ask to install avg web tune up, so wondering when and how this happen... Somedy can answer me ???
Where do I send my invoice for spending 3 hours trying to figure that one out... I don't know if I can trust you anymore.
We sincerely apologize for the inconvenience caused.
We take this as a serious note and make sure that this won't happen in the future and assure you that will get back your trust again.
We will soon fix this bug.
Thank you.
We sincerely apologize for the inconvenience caused.
This is a know issue and our development team are working on it. We take this as a serious note and make sure that this won't happen in the future and assure you that will get back your trust again.
We will soon fix this bug.
Thank you.
THANKS FOR YOUR CHRISTMAS AND NEW YEAR GIFT
We apologize if an AVG product did not meet your expectations.
Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us http://avgclick.me/AVGfeedback. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Please feel free to contact us for any further assistance. Thank you.
This is the process which is constantly recreating data in the windows_ie_ac_001 folder. I tried several normal approaches to uninstalling AVG Web TuneUp and nothing worked. The uninstaller just doesn't run. Not even with AVG Remover. I never wanted to use TuneUp anyway, so I don't care if it doesn't work at all.
In fact, i have deleted all AVG software from my machine.
Thank you for sharing a workaround which might other users can use.
Mustafa, Follow up.. Signed out of the Community log in & the article detail is showing.
AVG Guru
Give us working solutions asap
Sorry for the inconvenience caused.
What is the exact error that you get while uninstalling AVG web tuneup?
Have you followed the instructions mentioned in this link: http://avgread.me/1KLkDpN ?
How do I stop this virus and get rid of it once and for all? And don't tell me its not a virus cause what kind of fucking program caches a whole disk like this?
Fuck AVG
John, If you require any assistance please refrain from using foul language on the Community!
AVG Guru
I am forced to format my C drive and reinstall all my programs if I don't find a solution. It's quite the pain in the ass.
We sincerely apologize for the inconvenience caused.
You need not format the entire drive, you have to just delete the cache files of AVG web tuneup manually.
This issue is being analyzed by our developers team and we are expecting it to get it fixed soon.
Well this was a giant pain at a very inconvenient time. Hours of my life have wasted tracking down this problem that paralyzed my computer. My wife was frustrated as she tried to work on holiday pictures for presents as we tried and tried to empty our computer of superfluous files. Then it was getting rid of stuff we wanted to keep.
I didn't have time to check it out as this is a busy time of year for me, but when the computer stopped working entirely I had no choice but to take an evening off work - not to spend relaxing with my family, but tracking down this bug, caused by a piece of your software which I DID NOT WANT INSTALLED OR OPERATIONAL on my computer.
I've been a loyal AVG user for a long, long time. I've installed it on many family and friends' computers. I've told everyone I know it's the best option in virus protection. I'm very upset at how much your software disrupted our life at probably the absolute most incovenient time.
Sorry for the inconvenience caused.
What is the exact error that you get while uninstalling AVG web tuneup?
Have you followed the instructions mentioned in this link: http://avgread.me/1KLkDpN ? This issue is being analyzed by our developers team and we are expecting it to get it fixed soon.
Your patience is much appreciated.
My problem was more how long it took to find the problem, and my dismay at your program being the source, especially since I chose NOT to activate web tuneup.
Good luck finding a solution. Please contact me when you decide what is fair compensation for this extreme frustration.
I understand how frustrating it is to have to go through this and I regret the inconvenience that it has caused.
Our developers are working on this. It will released in the upcoming update. Your patience is much appreciated.
Most of us that were acutally able to remove it all. will probably wait for confirmation by a lot of other users. Our trust is gone.
15 days from topic start, no decent solution yet, on a HUGE issue The only solution is a de-install and manual deletion.
Imagine how many people are running in to this and can not find the cause. And are very frustrated!!
I find the AVG respons way to slow!
We certainly understand how frustrating it is to have to go through this, please accept our sincere and unreserved apology for any inconvenience this may have caused you.The issue has been escalated to our senior level development team and they are working with high priority to fix the issue. As a temporary solution please follow the instruction's on the article : http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space ?
Thank you.
Why aren't you telling people to disable VProtect from starting up then delete the cache? Why aren't you doing anything to help us get rid of "Web TuneUp"?
Please try to follow the instructions on the article http://avgread.me/1KLkDpN to uninstall the AVG Web TuneUp program from your PC. Please feel free to contact us for further assistance.
Thank you.
http://avgread.me/1KLkDpN, not that I needed to as I'm not stupid.
Not funny to come across a system disk with no more space at all, really not funny!
Amazing what you are referring to as a solution in the links (dissappeared?) as the real solution turned out to be quiet simple:
- clear the messed up directory
- stop the AVGprot service (or whatever it is called)
- Remove AVG web tune up
Unbelievable that the highest priority means more than a week searching in your senior development team, while it must be obvious what update must have caused this (how about a rollback?).
Allthough it is Christmas you should be working around the clock to fix this.
I hope in favour of your reputation, you really speed up a solution, and learn how to write solution articles!
Regards,
Roelof
I understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
I've made sure to let all my friends on FB to delete AVG and I recommend everyone to try a different software.
This is so unacceptable its beyond belief that you can't move fast enough to fix this, let alone post a warning to all your users to notifiy of them of the problem.
Shame.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback http://avgclick.me/AVGfeedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Please feel free to contact us for any further assistance. Thank you.
First of all, good luck finding the culprit with windows file explorer. It's like a secret hidden folder that eludes you. What I did was downloaded WinDirStat, a program that shows you what programs/files are taking the most space. http://www.fosshub.com/WinDirStat.html Sure enough, it was the AVG web tune up (which I had already deleted in full along with all AVG products and software via the program IObit Uninstaller). To be exact, my folder (only one of two users on the computer) had 530GB of useless duplicating files under 'windows_ie_ac_001' --> AC --> AVG Web Tuneup.
When you open the pathway towards the most space consumption on WinDirStat you can right click and delete the culprit file. It looked like this going from C: --> Users --> your name --> so forth as below
It took me about an hour ot two to fully delete all the files. Also there were two pathways for this, one for me as a user and one for the other user on the computer. In total it deleted about 700GB. I have still yet to find out if it will continue duplicating but in the last half hour I don't see any increase in space consumption. Though again, I did delete all AVG products completely before this.
Now my end product:
My assumption is that this is some sort of virus within an anti-virus program which is inordinately frustrating. Hopefully a permanent fix will come out otherwise there's no way I would download AVG again. For now I guess I'm on the hunt for a new free program. Any suggestions are appreciated.
We sincerely apologize for the inconvenience caused.
As we suggested earlier this is the issue with our AVG Web tuneup and we have already escalated this to our developers team and they are working on this to fix it.
In the next update this will get fixed and the only suggestion we give to our customer to delete those cache files manually.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback http://avgclick.me/AVGfeedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Please feel free to contact us for any further assistance. Thank you.
We are sorry to hear about the inconvenience caused. Did you try to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space . Please, feel free to let us know if you require any further assistance. Thank you.
We sincerely apologize for the inconvenience caused.
Our developers are working on this to fix this until then we request you to uninstall only AVG web tuneup from your PC.
If the normal uninstallation fails, please use our remover tool to remove AVG web tuneup.
To download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Make sure that when you run the remover tool select only AVG web tuneup and proceed with the uninstallation process.
Please feel free to contact us should you need any assistance.
We request you to delete those cache files manually.
Please do try deleting those cache files manually and do let us know if you face any issues.
Are you sure that the cache files are on the web tuneup folder?
Aravind - extremely un-useful with repeated postings of
"We sincerely apologize for the inconvenience caused.
We take this as a serious note and make sure that this won't happen in the future and assure you that will get back your trust again.
We will soon fix this bug.
Thank you."
Multiple users on this thread have made it quite clear that they didn't want AVG Web TuneUp or its ill effects. After having 3 of you (Aravind, Balasubramanian, Kishore) repeatedly tell people that the issue was escalated, what became of this issue? Did your "developers" have a good F-ing reason why this suspicious program was copying files around users' hard drives and how they managed to end up with a bug that would result in the depletion of free space? Do your developers and management understand the effects of an operating system and other applications trying to run on a disk with 0 space for any period of time? This thread seems to have lasted a month before normal users stopped adding to it. How has the "get back your trust again" part of your claim been progressing?
Avinash - "then remove any folders from Program files" - I don't care what you meant, that level of stupidity in instructions will have users deleting everything in Program Files.
The link from Avinash, http://support.avg.com/SupportArticleView?urlname=AVG-Web-TuneUp-takes-up-available-disk-space , now shows a search page with results unrelated to this issue. Did someone declare this issue "resolved" in that it may not affect a newer version of TuneUp and think it was a good idea to delete the support article?
Sreedevi - "AVG web tune up will not copy or fill the disk space." - How dare you immediately declare that your stupid program is not doing the exact bad behavior that was diagnosed?
Balasubramanian - It was described earlier that "just" deleting the cache files is pointless when you have a stupid process intent on re-copying them (recursively?) back to the user's profile folder. "Simon S" points this out rather well.
Alan Binch - There are times when profanity, vulgarity, obscenity, and being all-around unpleasant are somewhat appropriate, such as when confronted by an unusable computer, data loss (potential or actual), and supposed security software acting like malware. While identifying you individually is not the goal, I am identifying "Guru" by account display name and signature who contribute to the "support" of AVG. Additionally, for "Don't forget that the Xmas / New Year hols period is approaching." - I don't care if it's a religious holiday, the CEO's picnic, or time for a mass suicide ritual of failed programmers... if someone made a giant F-up that involves the degradation or potential destruction of users' computers and their work/property stored therein, that someone should be fixing it or getting help to do so.
Your own AVG Feedback section includes these pre-defined options for "increase the likelihood of you choosing AVG in the future"
Should not slow down my PC
Should be less intrusive
How about you NEVER do stupid stuff to slow down computers and NEVER do anything intrusive such as user monitoring/tracking, installing unwanted programs such as Web Search and Secure Shield without warning or via bundles, how about you have support people who are actually able to comprehend a problem instead of defending bad products and linking people to the same broken removal instructions, and how about having developers who #1 don't make evil, broken software and #2 can fix software when bugs are reported? The feedback page can not be submitted due to its own bad coding and reliance on an also-stupid Are You Human game. The form is never submitted even after the Game Completed notice.
There seems to be no explanation of vproc.exe from Pilif in this post. - the only other reference I could find is https://support.avg.com/answers?id=906b00000008tdzAAA where Avinash tells someone to go delete it and Balasubramanian then asks the user why he is looking for that file AFTER SOMEONE IN SUPPORT told him to go delete it.
When your software needs its own, specialized remover tool (ex. Balasubramanian's link to filedir/util/AVG_Remover.exe), you have probably done something wrong and may be in malware territory.
If anyone has the urge to say I'm "necro-posting" or any other such nonsense, I point out that there was no conclusive explanation of the issue or fix here beyond what the users started with: "uninstall AVG [Web TuneUp or all of it]" and I was directed here through research of another issue that is related if Web TuneUp is involved: https://support.avg.com/answers?id=906b0000000bn1CAAQ
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I have left AVG for Panda.
I am unsubscribing from forum and updates , since AVG is not delivering any useful information
bye bye,..!!
a former user and customer.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you.
yours.
clown shoes
We certainly understand how frustrating it is to have to go through this, please accept our sincere and unreserved apology for any inconvenience this may have caused you.The issue has been escalated to our senior level development team and they are working with high priority to fix the issue.
Thank you for your understanding.