Thank you for the information, George. I have escalated this to our higher level team for any suggestion regarding the issue. Once we get a reply, we will update it here. Please do keep checking this thread. Your patience is much appreciated.
George, Quote "an applemac 20" ".. With AVG Ultimate -> AVG Protection (http://www.avg.com/ww-en/protection-features-mac) [Scroll Down]. Just out of interest.. Technical Specifications -> System Requirements Mac: OSX 10.8 Mountain Lion or above, processor: Intel 64bit, 2 GB of RAM, disk space needed for installation 500 MB. AVG Guru