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Christine Sawyer Error 0xe001f921
I was downloading AVG zen free. And my laptop shut down in the middle of installation. There is no shortcut for AVG on my desktop, and nothing showing that it is downloading. I tried to run the installation again and I get the message Installation already in progress error code 0xe001f921. I tried to look in my files to uninstall anything downloaded by AVG but there is nothing there. Is there anyway to install this again? I was able to install it on my other laptop with no problems.
We are sorry to hear about the inconvenience caused. We would request you to uninstall any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link.http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.