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Ann CowenAnn Cowen 

What malware does AVCAntivirus 2014 protect against?

Hi, i'm running AVG Antivirus 2014. I clicked on what I thought was a safe link in an email that turned out to be malicious. The email was supposedly from SAGE accounts and read 'Please see attached copy of the original invoice'. The antivirus software kicked in and neutralised 3 threats. I ran a scan and nothing was picked up. Just want to check whether there is anything else I should be doing to make sure my PC is safe. Apparently the program is trying to download various Zbots, cryptolocker, ransomware and loads of other malware.
Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Ann,
I it just email without any attachment AVG can't detect that email, no need to report that.
If AVG detected 3 treat and blocked all of them, it should be fine.
Do you experience any symptoms of infection (popups, slowdown, weird behavior, etc)?
Thanks

All Answers

Alan BinchAlan Binch
Ann, No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus
In order to analyze it please provide AVG with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).
AVG Guru
Ann CowenAnn Cowen
Thanks Alan. I'm trying to send you a copy of the zip file for analysis as per article [1] above. I've clicked 'Submit' but the program is stuck on the 'Human verification' stage. Any clues why?
ZbynekZbynek (Avast) 
Hi Ann,
Maybe you have some adblock plugin installed?
Thanks
Ann CowenAnn Cowen
Thanks for the suggestion. Any idea of how I can bypass or disable it?


Alan BinchAlan Binch
Ann, For info try 'googling' how to turn off adblock.
AVG Guru
ZbynekZbynek (Avast) 
Hi Ann,
I would need more information, screenshot could help.
Thanks
Ann CowenAnn Cowen
Thanks Zybnek, I've uploaded to your FTP site a screenshot of the email and link and also a copy of the zip file that dowloaded itself when I clicked on the link. The ID of my upload is: a.cowen@blueyonder.co.uk_09100942.7z Also I checked the history section of AVG and the virus shield had detected and blocked 3 threats from 'escuelacebadomadrid.com'. If you need any more info, please let me know.


ZbynekZbynek (Avast) 
Hi Ann,
I it just email without any attachment AVG can't detect that email, no need to report that.
If AVG detected 3 treat and blocked all of them, it should be fine.
Do you experience any symptoms of infection (popups, slowdown, weird behavior, etc)?
Thanks
This was selected as the best answer
Ann CowenAnn Cowen
Hi Zybnek, thanks for the quick response. No, I've not noticed any weird behaviour; everything seems to be as usual. Do you think I need take any further action?
ZbynekZbynek (Avast) 
No, I think it is not necessary.
Thanks
Ann CowenAnn Cowen
Thanks so much for your help Zbynek. 
 
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