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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Brian GawrysBrian Gawrys 

how do i get rid of malsign.taishumu.511 virus?

every time i wake my computer it tells me that it found and quarinteened it but it keeps coming back even if the computer is idle
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Brian, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-files-in-System-Volume-Information-folder).
AVG Guru

All Answers

Alan BinchAlan Binch
Brian, In order to analyze it please provide AVG with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).
AVG Guru
Brian GawrysBrian Gawrys
I have the scan result saved but how do i attach it here? And Im not paying an additional $80 for the GMER
Alan BinchAlan Binch
Brian, The GMER and AVG scan result export don't cost anything. As per the GMER instructions use the AVG FTP server to send both to AVG.
AVG Guru
Brian GawrysBrian Gawrys
gawrys571med@earthlink.net_03122240.7z
ZbynekZbynek (Avast) 
Hi Brian,
Please provide us also with GMER scan result as Alan already advised.
Thanks
Brian GawrysBrian Gawrys
gawrys571med@earthlink.net_05120518.7z
ZbynekZbynek (Avast) 
Hi Brian,
Provided GMER seems to clean. In order to analyze it further please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks
Brian GawrysBrian Gawrys
this is what i see on my screen
Alan BinchAlan Binch
Brian, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Detection-of-files-in-System-Volume-Information-folder).
AVG Guru
This was selected as the best answer
Brian GawrysBrian Gawrys
I did as above and that sounded like what I had. I will confirm that it is taken care of in a day, but I appreciate all your help.
Thank You
Brian
ZbynekZbynek (Avast) 
Hi Brian,
What is current status, were you able to solve it or do you still need our assistance?
Thanks
Brian GawrysBrian Gawrys
I do believe that took care of it I have not had it pop up yet.

Thank You very much
Brian
ZbynekZbynek (Avast) 
Hi Brian,
I am happy to see that your issue is resolved.
Thanks for posting back. 
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