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Tony AlexanderTony Alexander 

Recently had a bad download of AVG Zen and bought Express Install Support to get remote assistance. Got an invoice but no way to "Redeem Service. How do I activate this service?"

Recently had a bad download of AVG Zen and bought Express Install Support to get remote assistance. Got an invoice but no way to "Redeem Service. How do I activate this service?"
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Tony, As you can see from the previous posting link the AVG Community Support don't work weekends. Perhaps you would also like to try  this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support.
AVG Guru

All Answers

Alan BinchAlan Binch
Tony, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Tony AlexanderTony Alexander
Looking forward to an answer soon as my computer is inadequately protected currently and seems to be operating slowly.
Alan BinchAlan Binch
Tony, As you can see from the previous posting link the AVG Community Support don't work weekends. Perhaps you would also like to try  this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support.
AVG Guru
This was selected as the best answer
Tony AlexanderTony Alexander
I received "Remote Support" yesterday after making contact with your Technical support represenative. Slightly obscure route to get to the chat option but a successful outcome!

My error in the first place was not noticing the full original email with the license and "Redeem Service", but I downloaded the attached PDF which repeats some of the information but without the redeem facility! On reflection not sure how I missed the email! Thank you for the help.

TonyAlexander
ZbynekZbynek (Avast) 
Hi Tony,
I am happy to see that your issue is resolved.
Thanks for posting back
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