AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Kent Iler How do I remove a virus that AVG won't detect?
I have a virus on a Windows 7 computer running AVG Cloudcare with the latest updates. As soon as the computer is connected to the Internet, there are a bunch of svchost.exe processes that start connecting to hundreds of locations on the Internet and bring down the Internet connection for the entire company. \
I have done several rootkit scans and full computer scans, but AVG says the computer is clean. I downloaded malwarebytes as well, but again it doesn't find anything.
I've tried to use Sysinternals Process Monitor to determine what is starting all the svchost instances, but I haven't had any luck with it.
I can't get ahold of cloudcare support, so I thought I would try a post here.
Any suggestions?
Thanks!
--Kent
I have done several rootkit scans and full computer scans, but AVG says the computer is clean. I downloaded malwarebytes as well, but again it doesn't find anything.
I've tried to use Sysinternals Process Monitor to determine what is starting all the svchost instances, but I haven't had any luck with it.
I can't get ahold of cloudcare support, so I thought I would try a post here.
Any suggestions?
Thanks!
--Kent
No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected)
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus)
Otherwise, Re official AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
AVG Guru
--Kent
Francesco, Correct! That info was in my 1st posting.