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Deirdre Moriarty Installation problems
Ive just purchased online AVG PRO.
However I keep getting an error message telling me that I am currently installing another product and need to wait until that has been insalled. Error Message 0xE001F921
Can someone help? Very disappointed.....
I think maybe it's the AVG Linkscanner which may be causing this problem as it is still on my computer from a previous installation.
I don't know how to solve this.
However I keep getting an error message telling me that I am currently installing another product and need to wait until that has been insalled. Error Message 0xE001F921
Can someone help? Very disappointed.....
I think maybe it's the AVG Linkscanner which may be causing this problem as it is still on my computer from a previous installation.
I don't know how to solve this.
1. Windows 7 on VM, previously installed and uninstalled AVG Zen
2. Clean Windows 10 on VM, didn't install any AVG software previously
3. Windows 10 upgraded from 8.1, can't remember if Ihave installed AVG software previously
We sincerely apologize for the difficulties you are currently experiencing.
The issue is caused by a Windows installation process running in the background. The resolution is as follows:
- Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
- On the next screen, click on Task Manager.
- In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
- Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
- A prompt will appear to confirm the action. Click End task again.
- If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
Once it has been done please install AVG Protection back in your pc using the following link http://files-download.avg.com/inst/mp/AVG_Protection_806.exe .
Please feel free to contact us for any further assistance. Thank you.
We are really sorry to hear that.
We request you to follow the steps given to Deirdre Moriarty and let us know whether your issue has been fixed.
Please feel free to contact us for any further assistance. Thank you.