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Paul TylerPaul Tyler 

Printer Problem

I have successfully installed AVG Protection and my SAMSUNG,Color Expression (Lazer) piinter immediatelly stopped printing.  I uninstall and it works again, which tells me the installation of AVG Protection is the cause of not printing.  I only get a printed page saying   SPL-C ERROR  - Including Corrupted Data     POSITION : 0x2f2c   (12076)    SYSTEM  :  src/xl_image       LINE :  686    VERSION  : SPL-C 5.35  11-20-2007   This happens with anything  WORD, PDF. anything.   Any suggestions other than uninstall AVG Protection for good.  I would not like to do that since I have already paid for the product.  Thanks for any help.
Alan BinchAlan Binch
Paul, If you disable AVG (http://avgclick.me/TempDisableAVG) does it work?.. If so, try finding the individual culprit (https://support.avg.com/SupportArticleView?q=disable&urlname=How-to-disable-individual-AVG-components&l=en_US).
AVG Guru
Paul TylerPaul Tyler
Alan, Yes, when I disable AVG for a period of time, WORD, PDF, spreadsheats or anything I try will print perfect.  I went through the disabling individual components one at a time then enabling and going to the next until I got to the last one and nothing printed.  I went back and started disabling and leaving disabled until I had disabled each function, everything disabled, and still nothing prints.  Odd that when I disable the whole package for a period of time, everything works as it should.  I am at a loss, hope you have something else to try.  Thanks for your effort at this point. 
Eric ZepfEric Zepf
I am having the same problem with 15 different computers after recieving an update from AVG the computers cannot print to samsung, lanier or sharp printer copiers they simply print pages with SPL Error messages.  The machines are running AVG internet security 2015.  If i disable AVG on the computers they can print fine but this leaves the computers unprotected.  This is a big problem I run an IT company and support several companies that are having problems printing.
Paul TylerPaul Tyler
Not sure it is of any help in resolving this problem, but it also started putting my SAMSUNG printer in an OFFLINE status.  I also have 2 EPSON Ink Jet printers and they always work.  I am an accountant and this is tax season, I can't continually be disableing and enabling this product. I hope something is found soon.
ZbynekZbynek (Avast) 
Hi all,
For help on your issue please refer to this article and add your printer to whitelist (http://kb.avg.com/articles/en_US/How_to/How-to-allow-or-block-all-connection-to-specific-IP-address/).
Thanks
Seth FSeth F
We are having the same issues. Not consistent from pc to pc. We do NOT have firewall installed, so the whitelist is inapplicable. Disabling the whole product works, and disabling the email shield and the link scanner works as well. Help please.
Eric ZepfEric Zepf
yes the same for me i do not have firewall installed so the issue is not the firewall and it only cases problems with PCL printers.  this is a major problem that needs to be solved.
Peter SleeuwenhoekPeter Sleeuwenhoek
Same problem.
I've tried the whitelist and it doesn't work for this issue. Temporary disabling AVG is the only workaround
I hope that a solution is found quickly
Luke NunneleyLuke Nunneley
Agreed. These forums contain a number of proposed solutions involving changing firewall settings or adding printers to IP whitelists but none of them makes any difference. The only way to print on an affected PCL printer is to disable AVG temporarily, and that is not an acceptable state of affairs.
Stuart LongcroftStuart Longcroft
Ok, so I am having the same issue on all my windows 8.1 boxes, windows 7 working fine.

Disbale AVG completely, prints fine, but disable all components in the AVG Security Suite and still can't print so finding the culprit as suggested, doesn't work.

Even more awsome is AVG's support service, which just doesn't work!  I cannot send an e-mail or chat, the whole thing is just broken.

I know what i'll be doing pretty soon.  I have 6 PC's covered by AVG Ultimate and 3 cannot print and I cannot find a way to get in touch with tech support. 

Poor does not describe this situation...
J EaglesJ Eagles
Last Thursday, 19th March 2015 my printer worked fine. On Friday, when I tried to print something the printer took the paper then – nothing. I then spent the rest of Friday and Saturday trying to resolve the problem, uninstalling and reinstalling the printer driver and software and various other trouble shooting tactics until eventually, quite by chance, I sent something to the printer when AVG was temporarily disabled and it worked. I then discovered that disabling AVG was the solution so a recent update must have caused the problem. I then discovered this Forum. I hope AVG will rectify this problem with haste. I cannot keep turning the virus checker off.  I have had to sit up half the night catching up on the printing I could not do on Friday as it was posters for a Charity event. I am using Windows 8.1.
 
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul, we sincerely apologize for the inconvenience caused. We would suggest you to upgrade to the latest version of AVG Antivirus and follow the basic trouble shooting methods for fixing printer problems. For that please click on the following link http://bit.ly/OErWI7 . If you still face any issues please do not hesitate to contact us again.
Stan ScanlonStan Scanlon
I too have complained about this starting yesterday, Sunday March 22.  I was trying to resolve the problem on a test machine (which printing was working) when I received a reboot message from AVG.  I rebooted and three printers immediately stoppped working.  My observations:  these printers are connected via an IP address to Win 8.1 workstations (printers connected not using an IP direct connect are working fine).  I have five systems in three locations with four different printers which are affected and the number is growing.  PCL 6 drivers produce a PCL XL error message.  PCL5 drivers produce gibberish along with parts of the document.  Running Windows test print is sufficent for testing.  All these systems are running gigabit connections and using Realtek NIC with dirvers dated May 2014.  AVG's robotic reply is to make changes to the firewall.  This IMO is not the answer.  They've done something that interferes with the data stream to an IP addressed printer.  Unfortunately this thread is in the "already answered" pile so I wonder if anyone at AVG even reads this stuff?
Balasubramanian SBalasubramanian S (Avast) 
Hi Paul, thank you for your post and detailed explanation. So we would suggest you to click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe . Please download, install and run the file. It will collect your system information and please send the output to AVG. You will get the onscreen instructions for this. Our technical team will analyze this and get back to you soon. Please feel free to contact us should you need any further assistance.
Paul TylerPaul Tyler
I have downloaded the AVG_Sysinfo.exe and executed it and have sent the file it created. Here's hoping that a solution can be found to resolve the problem for all of us. 
AvinashAvinash (Avast) 
Hello Paul. Thank you for sending the diagnostic information to us. Our experts are working on your issue and will get back to you son with a resolute solution via email. Appreciate your patience.
Paul KlepaczkoPaul Klepaczko
Same issue here. Various SPL-C Errors. I deleted and reinstalled drivers with no results. Plain text such as notepad works but not much else. I run Samsung printers.
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul Klepaczko,  we would suggest you to click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe . Please download, install and run the file. It will collect your system information and please send the output to AVG. You will get the onscreen instructions for this. Our technical team will analyze this and get back to you soon. Please feel free to contact us should you need any further assistance.
Greg WilliamsGreg Williams
I am also having this problem with a client.  3 out of 6 computers are not printing unless I temporarily disable AVG.  What infuriates me is that I called Tech Support yesterday and they acted like this was a unique problem they haven't heard about.  Totally unacceptable.  I hope the fix is coming soon.
Alan BinchAlan Binch
All Users, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3XdAAK).
AVG Guru
Paul TylerPaul Tyler
It appears my original question/problem was shared by a lot of people and thankfully it appears to be fixed.  The fix that was posted in another place
https://support.avg.com/answers?id=906b0000000D3XdAAK
has allowed AVG Protection and my printer to work together. 
A big THANKS to the AVG Support Team.
 
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