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Richard Martin I have started getting unexpected_kernel_mode_trap crashes on some Win8.1 user accounts on my PC. In each case the crash points to avgwfpa.sys as the source of the problem. Microsoft's website suggests removing AVG firewall to correct the issue. Any help?
I have recently been getting crashes on my childrens user accounts on my Win8.1 PC. The primary account seems unaffected. The microsoft website seems to indicate a problem with AVG firewall and suggests remving this as a solution. I have a paid product and expect it to work for all the user accounts on my PC. Is this a known issue and is there a fix available?
I actually performed the following steps and it seems to have fixed the issue but I don't know if just the repair: -
1. From Administrator account made the child account an Administrator (temporarily). From Desktop mode press Windows Key + X -> Control Panel -> User Accounts -> Manage Another Account -> Select child account -> Change The Account Type -> Administrator.
2. Restart Windows in Safe Mode. From Metro mode -> Drag Mouse To Corner -> Settings -> Change PC Settings -> Update and Recovery -> Advanced Startup -> Restart Now -> Choose Safe Mode with Networking.
3. From child account repair AVG. From Desktop Mode Windows Key + x -> Programs and Features -> Right Click AVG 2014 -> Change -> Repair Installation.
4. Reboot PC.
5. From Administrator account change child account back to Standard using same steps as in 1.
6. Login to child account and should no longer crash.
2. Restart Windows in Safe Mode. From Metro mode -> Drag Mouse To Corner -> Settings -> Change PC Settings -> Update and Recovery -> Advanced Startup (Restart Now button) -> Troubleshoot -> Start Up Settings -> Choose F5 Safe Mode with Networking.
If you are using AVG 2013 maybe upgrade(it is free use same license) to latest version will solve your issue.
Thanks
I have upgraded to AVG Internet Security 2014 and the problem persists. I have tried the repair approach also, but why I would need to repair a new upgrade I don't know.
I am a little peeved at being targeted by salesmen whilst suffereing a failure with your product. Don't do it again please.
Any actual help with this issue would be welcome though or is Microsofts advice to uninstall the firewall the correct action?
In order to analyze it please provide us with diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
report created and sent
Do you use parental control? We have reported issue with enabled Parental control on Win 8.1
Thanks
By Parental Control I assume you mean Family Safety? Anyway, I turned that off for my childrens accounts and they appear to remain stable. Can you provide a link to the parental control issue you mention so I can keep an eye on it.? I assume that AVG are actively working on a fix for this issue?
I believe Zbynek is actually referring to the standard Parental Control set-up within Win 8.1. I don't think there will be any link. I believe Zbynek is just referring to a user random issue report.
Yes, Alan is right. I mean standart build in parental control. Issue has been transfered to our Development and they are working on it, unfortunatelly there is not public link for it.
Thanks
You can uninstall AVG Firewall as temporarily fix.
I try keep you informed here.
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No unfortunately only fix (temporary) available is uninstall Firewall component or disable family safety.
Thanks
Thanks
So now I will disable parental control as a temporary workaround. I expect a solution from AVG as this seems to be a serious known problem (safety for our pc versus internet safety to protect our children.)
Kind regards,
Marcel
When will this be resolved?
Unfortunately only fix (temporary) available is uninstall Firewall component or disable family safety.
Thanks
AVG Guru
After further analyze we found out that issue is mots likely caused by Microsoft and we are currently trying to solve it with them.
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Thanks
Simon, If you're referring to the issue please read the Zbynek | AVG Employee (AVG Technologies) post directly above your posting. Otherwise, If you mean a refund please see this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy).
AVG Guru
Hi Simon,
As it was already stated in this thread - we are working with Microsoft on locating the culprit and preparing fix.
Thanks,
Jan
You can remove only firewall according to this kb article.
Thanks
[Disabling AVG Firewall doesnot fix the issue and it is not recommended as AVG won't allow Windows Deafult Firewall to run.]
*AVG Employee sugessting to remove Family Safety is so disgusting. Oh my AVG is not running smoothly on my new Win10 DP, should I be using Mac Product or Burn my new laptop and buy compactable Windows XP.
You can uninstall AVG Firewall and enable Windows Firewall or install other Firewall.
Thanks
Thanks for the info however I was NOT asking for answer but posting suggestions as I have already encountered problem with avgwfpa.sys and as a temporary solution I've uninstalled AVG Firewall.
Ref : UNEXPECTED_KERNEL_MODE_TRAP (avgwfpa.sys)
I would like to hear from AVG on progress of finding right solutions, ie being able to run Windows Family Safety and AVG Firewall with out clash.
August 29, 2014 Zbynek tolt is was a problem at microsofts side
it is now November 22, 2014......
if you guys don't fix this issue I will not continue to support AVG.
Problems need to be solved.
Unfortunately there is no progress on this issue.
Thanks
I'm piggybacking on this track as I have been unsuccessful going through your support email and chat for the last two months with this well known issue.
I have been an AVG advocat for well over ten years. I have purchased your product for that same time year after year. I have been a multi-license customer with 10 licenses for 6 years now, and I have sold your products to friends and businesses over and over again.
This issue needs resolved immediately, as it has been known for months and affects the children we need to protect, Pointing at Microsoft is a joke, they define the standards in the market. If you violate them, tough on you but that's for you to fix.
How unprofessional do you want to be perceived in your customer base? I am days away from moving my loyalty to another supplier. Immediate response to this forum is requested.
Thanks,
Wolfram
AVG Guru
Unfortunately there are still no news on this issue.
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Unfortunatelly there is not update, you can remove firewall component, or I can issue you refund.
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We identified issue opened case with Microsoft they confirmed that it is their issue and they are working on it.
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Is there any update to this issue?
I have changed my child's account to a standard user and that seems to have fixed the issue for now.
But I really want to bring back my child's account from standard user to family maintenance account.
Please help!
FB
No unfortunately there is no update, You can remove Firewall component instead.
Thanks
Zack, Posting by Zbynek | AVG Employee (AVG Technologies) November 10, 2014....
You can uninstall AVG Firewall (http://kb.avg.com/articles/How_to/How-to-add-or-remove-features-in-AVG) and enable Windows Firewall or install other Firewall.
AVG Guru
How am I supposed to trust AVG Products to protect, optimize, and otherwise mess with my computers settings if you can't figure out this problem that has been occuring for 2-3 years!
Make this a priority... It's not Microsoft's job to figure out why your product coding isn't working with theirs. They are in the power position... YOU should be using their SDK to make your product work with theirs... FIX IT!
I have been a customer for a REALLY long time... Your solution shouldn't be "turn off our product" or "turn off Family Safety".
PS: I also got caught in some kind of crazy loop trying to even post this... it says you need to login to post... You click on login at the top... you click on support again... And... guess what? Your are not logged in! The login on the left menu sems to work. FYI... Usabiity... Fix that too.
Don't lose a loyal client. I have brough you so many private customers... AND a HUGE amount of government... you just don't know!
Amy, 'Status quo' still applies to the overall situ.. AVG would obviously update the topic if there was anything new to post.
AVG Guru
Why isn't AVG following up with whoever has the problem in their hands, and getting a status - is it being worked on, when is a solution expected, etc. 'No progress' is not a satisfactory answer - it could mean that the problem isn't being attended to at all.
And the implications that problems won't be addressed quickly because 'it's the weekend' are seriously unprofessional.
I am very disappointed in AVG.
June 22, 2014 was this question posted,
August 29, 2014 Zbynek tolt is was a problem at microsofts side
November 22, 2014 I made a list like this one and asked for progress
November 26, 2014 Answer, no progress
since than, over and over the question if there is any progres.
and jet again, more than a year later, people are giving up.
My licenses has expired in the meantime and I did not continue it. Not only because of this, but also because there is zero development shown in the program, other than every year another GUI. The old GUI doesn't even update to the new one when it comes out. I say the same as Richard Martin above this comment said. Go and search for another antivirus program to secure your pc.