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Mark HuntMark Hunt 

AVG freezing during scans with windows 10

When AVG carries out an anti-rootkit scan system freezes when it reaches file "windows/system32/cdd.dll" any suggestions please?
Rajendra SekarRajendra Sekar (Avast)
Hello Mark.I apologize for the inconvenience caused to you. I request you to repair AVG. To repair AVG please refer this link : http://avgread.me/1BVxDSY . Thank you.
Mark HuntMark Hunt
Hi Rajendra

Have tried this three times now gets past windows/sysytem32/cdd.dll but gets stuck on either "windows/system32/drivers/ndiswan.sys or windows/system32/drivers/tunnel.sys.​ thanks
Balasubramanian SBalasubramanian S (Avast) 
Hello Mark. Sorry to hear that. I would request you to follow the below mentioned instructions once:

1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Balasubramanian SBalasubramanian S (Avast) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually. To uninstall AVG Zen please use control panel.

As per our record you have purchased the AVG Ultimate program. To download, install and activate the AVG Ultimate program please follow the instructions mentioned in this link: http://avgread.me/19OHofR. If the issue persists please do us know. Thank you.
Mark HuntMark Hunt
Hi
I have tried again as requesteed above after seeing a similar post with ​similar suggestion, however this did not work for me.
I have 4 PC's running AVG, 3 have similar problem​'s 1 works ok, The 3 that don't run Anti-rootkit are running 32 bit  windows 10 the one which is ok is a 64bit running 64bit windows 10.
I have found that if i untick scan rootkit of windows drivers all other scans ok, However if i manually run Anti-rootkit for windows drivers it fails after 11 % and just haggens until closed.​ thats the same on all 3 machines, but each stops on a different driver i.e "windwows/system32/drivers/tunnel.sys or ndiswan.sys or condrv.sys. and others.

Regards Mark​
Mark HuntMark Hunt

i manually run Anti-rootkit for windows drivers it fails after 11 % and just haggens until closed.

that should say hang's till closed.

sorry
Balasubramanian SBalasubramanian S (Avast) 
Hello Mark. Sorry to hear that. In this case I have sent you an email with further instructions to be followed. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
AvinashAvinash (Avast) 
Hello Mark. Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
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