AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Gavin Alexander Free AVG. Persistent "update failed", "General error" messages.
Hi,
I have been using AVG antivirus free version for a few weeks on Windows XP. For the past 10 days my automatic virus definitions updates have been failing, showing various error messages:
"General error" in the popup alert in the bottom right corner of the screen (after an attempted update),
An "UPDATE FAILED" button to the right of the "Update now" button.
Clicking on the UPDATE FAILED button shows a page with:
"Update finished
Update failed.
General error.
Last successful update: 3/17/2015, 1:49PM"
I have followed the advice given here:
https://support.avg.com/SupportArticleView?q=update+failed&urlname=Update-failed-or-not-working-in-AVG&l=en_US
but the problem continues as before.
Can anyone offer a solution to this?
Thanks.
I have been using AVG antivirus free version for a few weeks on Windows XP. For the past 10 days my automatic virus definitions updates have been failing, showing various error messages:
"General error" in the popup alert in the bottom right corner of the screen (after an attempted update),
An "UPDATE FAILED" button to the right of the "Update now" button.
Clicking on the UPDATE FAILED button shows a page with:
"Update finished
Update failed.
General error.
Last successful update: 3/17/2015, 1:49PM"
I have followed the advice given here:
https://support.avg.com/SupportArticleView?q=update+failed&urlname=Update-failed-or-not-working-in-AVG&l=en_US
but the problem continues as before.
Can anyone offer a solution to this?
Thanks.
AVG Guru