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James ArmstrongJames Armstrong 

blocked by group policy

I cannot open nor run AVG and Blocked by group policy message pops up.

I've run a GMER scan but do not know how to up load the reports.

Any help would be much appreciated.

Thanks in advance
James
Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi James,

Click the Start button, type "regedit", and then press Enter.
Create registry backup by exporting them (to be sure).

Delete whole registry keys responsible for this situation:

Software restriction policy
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Safer
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

Group restriction policy
HKLM\Software\Policies\Microsoft Key (looks like a folder)
HKCU\Software\Policies\Microsoft Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key

After that restat PC, AVG should be ok, but I reccomend run whole computer scan.

Thanks

All Answers

Alan BinchAlan Binch
James Armstrong quote 'I've run a GMER scan but do not know how to up load the reports'....
Have a look @ this link (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/).
James ArmstrongJames Armstrong
Thanks for the quick response Alan,

How did I miss that?! I'll upload the log as soon as I'm back at my laptop.

James
James ArmstrongJames Armstrong
Hi Alan, GMER log uploaded ref: amojnr@hotmail.com_30052124.7z (mailto:amojnr@hotmail.com_30052124.7z)

Many thanks
James
Alan BinchAlan Binch
OK James, Your info will be analysed by the AVG experts @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
ZbynekZbynek (Avast) 
Hi James,

Click the Start button, type "regedit", and then press Enter.
Create registry backup by exporting them (to be sure).

Delete whole registry keys responsible for this situation:

Software restriction policy
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Safer
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

Group restriction policy
HKLM\Software\Policies\Microsoft Key (looks like a folder)
HKCU\Software\Policies\Microsoft Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key

After that restat PC, AVG should be ok, but I reccomend run whole computer scan.

Thanks
This was selected as the best answer
James ArmstrongJames Armstrong
Alan, Zbynek,

Thanks to yourselves and the AVG team, all now seems well and AVG access restored.
Virus scan reveals no threats and Malwarebytes run as a precaution - all good it seems but will remain vigilant.

Many thanks
James
ZbynekZbynek (Avast) 
Hi James,
I am happy to see that your issue is resolved.
Thanks for posting back.
Donald McRaeDonald McRae
Thanks much for a very prompt response. However, I am old (80) and very computer illiterate.  Need help with your answer.  I followed your instructions and clicked the "start" button. I typed in "regedit"and pressed "enter". Five (5) files appeared as follows:  hkeycurrentconfig.reg,  hkkeycurrentuser;.reg,  hkeylocalmachine.reg,  hkeyusers.reg and registrybackup.reg.  Files were exported to "my documents".
Then went back to "start" button and typed in "regedit". Screen appears as follows:  

                              Registry Editor
                                   My Computer
                                        hkey_classes_root
                                        hkey_current_user
                                        hkey_local_machine
                                        hkey_users
                                        hkey_current_config

I see no group restriction policy at all.  Do not know what to do next.  Need as much detail as possible 'cause  I aint too smart.

 
Vivian BrownVivian Brown
I have the same problem..I do not see Group Restriction Policy. What do I do now?
Alan BinchAlan Binch
@ Vivian Brown
Other posting (https://support.avg.com/answers?id=906b0000000D3D0AAK).
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