Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Joris WilsJoris Wils 

Retrieve my anti-theft password

I have two devices with anti-theft. One, a phone, is locked out because I changed the SIM card. It =>won't<= connect to the Internet, because it has a WiFi and 3G problems that I do not understand. 

I do not remember the anti-theft password.

The other device, a WiFi tablet, IS connected to the Internet and is running fine. It has the same anti-theft password, 

=> How can I see the anti-theft password on the tablet without changing it? <=

P.S. That would be a very basic feature, so that I can write it down and keep it in a safe place. If it does not exist, and I think it does not, then should take this product off the market. It is not ready for a mass market. Also your support is too slow. I have PRO service on the phone, but I have heard nothing for hours.

Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Unfortunately, lose/forgot phone is easy a lot of people doesn't use any password on lock screen.
Google account is logged in, any one would have access to that password.
Thanks

All Answers

Alan BinchAlan Binch
ZbynekZbynek (Avast) 
Hi Joris,
It would not be secure if you could see password in AVG.
If you don't remember password and internet connection is not working you can only reset phone to factory settings.
Thanks
Joris WilsJoris Wils
I think you are being much too conservative about security and as a result many of your users, including me, are very unhappy as can be seen from this forum.

It is very difficult for a thief to be able to a) steal a phone AND b) be able break into the owner's AVG account to get the unlock password.

ZbynekZbynek (Avast) 
Unfortunately, lose/forgot phone is easy a lot of people doesn't use any password on lock screen.
Google account is logged in, any one would have access to that password.
Thanks
This was selected as the best answer
Prem VihariPrem Vihari
i have the same issue for my phone.. @ZBYNEK  when tried with my google account login it shows no device is registered. how do i get it back now. i ned my phone urgently.. please any one help me in this
Ask a question