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Felix OFelix O 

AVG 2015 Free and Update via Proxy

Hello,

As I have a limited Internet connection, I'm trying to use the AVG (version 2015.0.6086) 'Update' function via Proxy.  I've just put my proxy parameters to the 'Advanced Settings' -> 'Update' -> 'Proxy'

Use the proxy -> Manual -> Server: 192.168.1.200 Port:3128

My proxy access is IP based, so I don't need put any 'Auth' parameters.

When I press 'Update Now' bottom I get the error message:

---------------------------------------------------------------

Update failed

We can't reach our update server because the proxy settings fro your antivirus are not properly configured. (Please see attachment)

---------------------------------------------------------------

AWG Error

What do I do wrong?

Thanks in advance.

--
Regards,
Felix O

Felix OFelix O
Error URL: http://tinypic.com/r/2s5xgty/8

--
Regards,
Felix O.
Divya KannanDivya Kannan (Avast)
Hello Felix. I apologize for the inconvenience caused. Please have a look at this article http://avgread.me/1TgZWYq to update AVG. If the issue still persists you can  uninstall and reinstall AVG. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Please click on the following link to reinstall AVG Free http://www.avg.com/us-en/download.prd-afh-free . Please feel free to contact us for any further assistance. Thank you.
Felix OFelix O
Hello Divya Kannan,

Thank you for your help. It seems the second method works for me.

--
Regards,
Felix O
Balasubramanian SBalasubramanian S (Avast) 
Hello Felix. Glad to hear that your issue got resolved. Please feel free to contact us again should you need any further assistance. Thank you.
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