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I cannot empty my quarantaine!
Hi there!
I've had Spyware Terminator running on my pc for almost a year, without any problems.
All of a sudden, AVG detected a whole list of infections, some of which I couldn't add
to the exceptions, so I had to remove ST completely. Quite a shame, but ok.
However, there is still a registry key in my quarantaine that I cannot get rid of.
When I try to remove it, nothing happens, when I try to restore it, the item cannot
be found.
Can someone help me out here? I want my quarantaine empty, so I can easily see
if AVG has found any new threats after a scan.
Thanks a lot in advance,
Vincent from The Netherlands.
I've had Spyware Terminator running on my pc for almost a year, without any problems.
All of a sudden, AVG detected a whole list of infections, some of which I couldn't add
to the exceptions, so I had to remove ST completely. Quite a shame, but ok.
However, there is still a registry key in my quarantaine that I cannot get rid of.
When I try to remove it, nothing happens, when I try to restore it, the item cannot
be found.
Can someone help me out here? I want my quarantaine empty, so I can easily see
if AVG has found any new threats after a scan.
Thanks a lot in advance,
Vincent from The Netherlands.
re-installed AVG. I have the 2015 version now, and it looks neat (I had the 2013
version before).
Thanks a lot for trying to help me, but luckily the problem is gone now; the virus
vault is clean!
Greetings from Holland, Vincent.
All Answers
AVG Guru
The registry key is: HKLM\SYSTEM\ControlSet002\services\ST2012_Svc
It is referring to a Spyware Terminator file in Program Files (x86) that does no longer
exist. If it's in the Virus Vault, I don't know. I just want it out of the quarantaine. It's
an AVG error!
AVG Guru
Revo Uninstaller, so AVG can't find it any longer. I just want to 'reset' my quarantaine!
AVG Guru
tell me how to find it?
that's what in dutch is called the quarantaine. The mentioned registry key is there, but as
I have already explained, I cannot remove it, the item isn't found.
When available, A member of the official AVG Community Support in Brno, Czech Rep.. (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru
Vincent.
For help on your issue please try delete content of C:\ProgramData\AVG2015\IDS\quarantine\ folder.
Thanks
Thanks for your quick response. I've emptied the quarantine folder as you suggested,
but alas, the two 'ghost items' are still in my virus vault, even after rebooting.
Should I perhaps remove AVG from my pc and then re-install it?
You can try that or also delete c:\$AVG\$VAULT\vault.db.
Thanks
re-installed AVG. I have the 2015 version now, and it looks neat (I had the 2013
version before).
Thanks a lot for trying to help me, but luckily the problem is gone now; the virus
vault is clean!
Greetings from Holland, Vincent.
I am happy to see that your issue is resolved.
Thanks for posting back.
This is an old post, but I am writing this to help anyone else who is looking for the same answer without having to re-install AVG!
I finally found where the AVG detection list is stored! If you have some Vault items in your AVG Virus Vault, but you cannot remove them because of an error relating to: "Vault Item Cannot Be Found" Then here's a solution:
Note: Before clearing the virus vault list, make sure you go into the virus vault and permanently delete all vault items that don't give an error. Otherwise you will no longer be able to delete/restore their actual file without finding them in the $VAULT folders of the appropriate drives.
Step 1: Disable AVG Temporarily
Step 2: Disable AVG Self Protection
Step 3: Launch Services.msc
Step 4: Launch Task Manager
Step 5: In Services, Find AVG Watchdog, And Disable The Service. (You will not be able to stop it, just disable and click apply)
Step 6: In Task Manager, Under Processes, Choose "End Process Tree" For -> "avgwdsvca.exe"
Step 7: Advance to the following folder: "%ProgramData%\Avg\AV\DB\" -> Delete The "detection.db" file.
Step 8: Re-Enable The AVG Watchdog Service + Start The Service
Step 9: Re-Enable The AVG Self Protection
Step 10: Restart Computer
The AVG Virus Vault Will Now Be Empty!