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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
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Florence BivensFlorence Bivens 

“I have tried to update AVG. Pop Up says I must Close : > AVG drive defrag backend ?? what & where?? Don't know what this is, or where to find it. Help Help Help ... Thanks in advance for any help... ~ flo”

“I have tried to update AVG. Pop Up says I must Close : > AVG drive defrag backend ?? what & where?? Don't know what this is, or where to find it. Help Help Help ... Thanks in advance for any help... ~ flo”
Best Answer chosen by Petr Jezek (Avast)
Florence BivensFlorence Bivens
Hey, Kev .. can't explain how/what or why .. but just this morning ... it worked!! Have ignored problem since I posted my problem .. was operating without the update. This morning, I did as my son tells me to do ever so often. Shut down the computer. Waited couple minutes did restart .. then shut down again.. then another restart. He explained to me that the computer does it's own 'tightening up' internally . He compared it to tightening up the sheets, military style (He was Air Force.. mow a Bio Med tech, pretty computer smart (I am not). Anyway... next I checked for  updates... Windows was fine, Chrome was fine ... Under the "All Programs" I clicked on AVG 2014. It said update available .. I hit update, followed instructions and Eureka!!! AVG updated ... and without that message I was getting when I first tried.

Hope this works for you. Oh, nothing else was open... just the screensaver and icons, right after restart.

~ flo

All Answers

Alan BinchAlan Binch
Florence, Re AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
ZbynekZbynek (Avast) 
Hi Florence,
Not sure what happened, can you better describe your issue? Update is failing or something else? If there is some dialog or weird error message please provide us with Screenshot (http://kb.avg.com/articles/en_US/How_to/How-to-create-a-screenshot/).
Thanks
kev fowlerkev fowler
I am having the same problem Screen shot asking me to close two programs but I can't work out how?
Florence BivensFlorence Bivens
Hey, Kev .. can't explain how/what or why .. but just this morning ... it worked!! Have ignored problem since I posted my problem .. was operating without the update. This morning, I did as my son tells me to do ever so often. Shut down the computer. Waited couple minutes did restart .. then shut down again.. then another restart. He explained to me that the computer does it's own 'tightening up' internally . He compared it to tightening up the sheets, military style (He was Air Force.. mow a Bio Med tech, pretty computer smart (I am not). Anyway... next I checked for  updates... Windows was fine, Chrome was fine ... Under the "All Programs" I clicked on AVG 2014. It said update available .. I hit update, followed instructions and Eureka!!! AVG updated ... and without that message I was getting when I first tried.

Hope this works for you. Oh, nothing else was open... just the screensaver and icons, right after restart.

~ flo
This was selected as the best answer
ZbynekZbynek (Avast) 
Hi kev,
If it is still not working please uninstall current version using this tool (http://www.avg.com/filedir/util/TuneUp_Remover.exe) and install latest version from our web.
Thanks
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