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asif sultan Virus Found Fake Alert
Recent scan of my computer by AVG Internet Security found Fake Alert Virus. AVG Internet Security is unable to remove or resolve the threat.
I contacted AVG support and uploaded the file in a password protected archive. They examined the file and say its Trojan Horse and needs to be removed. But, how? If AVG cannot remove it, do they want me to remove it manually (i.e. delete it)? Is it safe to do so?
Here's the conversation:
AVG:
Please be informed, that the file your provide us is email file. There is attached zip file, where is invoice221313.exe file which is infection file detected by AVG as Trojan Horse Crypt3.CJJP. This detection is correct and not false alarm.
ME:
What is the solution since AVG Internet Security is unable to resolve this threat.
AVG:
Solution in this case is just remove this file as it is SPAM with attached infected file.
ME:
AVG is unable to remove or resolve the virus. Please advise.
I contacted AVG support and uploaded the file in a password protected archive. They examined the file and say its Trojan Horse and needs to be removed. But, how? If AVG cannot remove it, do they want me to remove it manually (i.e. delete it)? Is it safe to do so?
Here's the conversation:
AVG:
Please be informed, that the file your provide us is email file. There is attached zip file, where is invoice221313.exe file which is infection file detected by AVG as Trojan Horse Crypt3.CJJP. This detection is correct and not false alarm.
ME:
What is the solution since AVG Internet Security is unable to resolve this threat.
AVG:
Solution in this case is just remove this file as it is SPAM with attached infected file.
ME:
AVG is unable to remove or resolve the virus. Please advise.
I apologize for the inconvenience caused, since the session was not able to reconnect in safe mode.
Kindly follow the below steps and reboot to normal mode.
1.Go to Start and type in Msconfig .
2.In Boot tab, select Normal mode.
3. Restart the computer.
Once you connect back in normal mode you can reconnect to complete the session. Thank you.
The last AVG Tech left instructions to delete the files manually myself in Safe Mode, which I did.
My impression of AVG and its Tech Support: