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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
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David DanisDavid Danis 

Update Failed

My updated failed and I get a Windows message that another installation is running. I've deleted the cached update files per AVG instructions and I still get the message. Seems to have only started since my Windows 10 updated.
Alan BinchAlan Binch
David, Try reinstalling AVG.. Have a look @ this article (http://avgclick.me/howtoreinstallAVG).
AVG Guru
Carol CarlisleCarol Carlisle
My anti-virus won't update; I get the same message that another installation is running and to complete that before updating; I have windows 10, 64 bit; I have the latest version.  Am I going to have to uninstall and reinstall every time there is an update?
Carol CarlisleCarol Carlisle
I tried to remove AVG Internet Security 2015 via the control panel but I get the same message:  "Another installatino is already in progress.  Complete that installation before proceeding with this installation.  Error Code OxC0070652.  So what now -- use the removal tool?
Carol CarlisleCarol Carlisle
And the removal tool doesn't work either; it tells me that it is downloading updates; why would it be telling me that if it's supposed to be removing the program; I can't get it to complete; the program becomes unresponsive.  Does this have anything to do with the automatic upgrade from Windows 7 to 10?
 
Sathish MahalingamSathish Mahalingam (Avast)
Hello David. I apologize for the inconvenience and I appreciate your efforts. I have sent you an e-mail, please follow the instructions in the e-mail and get connected with our Remote Support. Our Technicians will resolve your issue for sure. Thank you.
Carl PearsonCarl Pearson
I'm getting the exact same issue, again I've recently updated to Windows 10 can't update, can't uninstall.
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Carl,
I will help you with the issue,
please follow the article given in this link
http://avgread.me/1Pc0HR0   to solve the update issue,
let us know if face any issue.
thank you
Shane LambertShane Lambert
I too am seeing this issue and it is getting frustrating. When trying to update, I get an error. When trying to uninstall I get a failure:

Error code: 0xC0070643
Description: Event exec_finished

I tried the steps in the link above but there are no running installations and I still get the same error ever time. I have been using AVG for more than 10 years, and now I fear I must change to something else.
KishoreKishore (Avast) 
Hello Shane,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please  click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool to remove all the traces of the AVG.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
KishoreKishore (Avast) 
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
@ Shane Lambert
Shane, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
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