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Art S. Corrupted Graphics after upgrade from AVG Free 2013 to 2015 in XP Pro
My AVG Free 2013 upgraded to 2015. After reboot two DOS type small black C: propmt type screens appeared to load something & quickly disappeared.
After restarting the computer kept cycling through reboot and then crashing rather than starting windows XP Pro. I was able to use Acronis to restore the master boot record and it rebooted to a stable situation. I then restored my "C" drive to a state prior to the update because I was having issues with graphic instability and locking. This appears to have effected my graphics card and driver. NVIDIA GenForce 8800 GT. It is stable then the pixels go crazy on my dual screens and locks up. I have run AVG, Spybot, Malwarebytes, and Adaware with no problems. I have defraged all drives and also check disk with repair. I cleaned the computer and removed and reinstalled the Video card and Ram. All to no avail.
Today have now uninstalled the driver and let windows reinstall the Nvidia driver. It is now stable but I am not sure if that will last.
Any ideas?
After restarting the computer kept cycling through reboot and then crashing rather than starting windows XP Pro. I was able to use Acronis to restore the master boot record and it rebooted to a stable situation. I then restored my "C" drive to a state prior to the update because I was having issues with graphic instability and locking. This appears to have effected my graphics card and driver. NVIDIA GenForce 8800 GT. It is stable then the pixels go crazy on my dual screens and locks up. I have run AVG, Spybot, Malwarebytes, and Adaware with no problems. I have defraged all drives and also check disk with repair. I cleaned the computer and removed and reinstalled the Video card and Ram. All to no avail.
Today have now uninstalled the driver and let windows reinstall the Nvidia driver. It is now stable but I am not sure if that will last.
Any ideas?
I apologize, may I know service pack of Windows XP installed on your system?
XP Pro Version 2002 Service Pack 3.
Thanks,
Art
Removed AVG & removed the Nvidia & driver completly and reinstalled driver in safemode. That did not work either. It boots okay and as I am working at a later time the graphic locks up or gets corrupted.
Tried testing graphic card and it passed all tests.
What did this AVG update do to cause the crashing & rebooting repeatedly while I was not there and has caused this problem? How do I restore stability to my system?
What damage was caused by the repeated crashing and rebooting? Did this damage my hardware, Bios, or what?
Used DirectX Diagnostic Tool & passed all tests
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: zt_grp
System Model: ztsystem
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz (4 CPUs)
Memory: 3066MB RAM
Page File: 1331MB used, 4641MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Display Tab 2: The file nv4_disp.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: All tests were successful.
Display Devices
---------------
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_053C196E&REV_A2
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: SyncMaster 2253BW/2253LW,SyncMaster Magic CX2253BW/CX2253LW(Digital)
Monitor Max Res: 1680,1050
Driver Name: nv4_disp.dll
Driver Version: 6.14.0013.4052 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/2/2014 16:43:12, 4122880 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/2/2014 16:43:12, 12695512 bytes
Device Identifier: {D7B71E3E-4551-11CF-0A75-312503C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0611
SubSys ID: 0x053C196E
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_053C196E&REV_A2
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: SyncMaster 2253BW/2253LW,SyncMaster Magic CX2253BW/CX2253LW(Digital)
Monitor Max Res: 1680,1050
Driver Name: nv4_disp.dll
Driver Version: 6.14.0013.4052 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/2/2014 16:43:12, 4122880 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 7/2/2014 16:43:12, 12695512 bytes
Device Identifier: {D7B71E3E-4551-11CF-0A75-312503C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0611
SubSys ID: 0x053C196E
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Name: NVIDIA GeForce 8800 GT
Device ID: PCI\VEN_10DE&DEV_0611&SUBSYS_053C196E&REV_A2\4&1E683DFA&0&0008
Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 328192 bytes
Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/2/2014 16:43:12, 1162036 bytes
Driver: C:\Program Files\NVIDIA Corporation\CPLInstallerCache\NvCplSetupEng.exe, 1.00.0001.0000 (English), 7/2/2014 16:43:12, 32731728 bytes
Driver: C:\Program Files\NVIDIA Corporation\license.txt, 7/2/2014 16:43:12, 21904 bytes
Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 7/2/2014 16:43:12, 65536 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 12695512 bytes
Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 4122880 bytes
Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 2747392 bytes
Driver: C:\WINDOWS\system32\nvcompiler.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 15286272 bytes
Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 11108352 bytes
Driver: C:\WINDOWS\system32\nvcuvid.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 2977568 bytes
Driver: C:\WINDOWS\system32\nvdata.data, 7/2/2014 16:43:12, 2422304 bytes
Driver: C:\WINDOWS\system32\nvinfo.pb, 7/2/2014 16:43:12, 19681 bytes
Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 23658496 bytes
Driver: C:\WINDOWS\system32\nvopencl.dll, 6.14.0013.4052 (English), 7/2/2014 16:43:12, 11169792 bytes
Driver: C:\WINDOWS\system32\nvdispco3234052.dll, 2.00.0040.0004 (English), 7/2/2014 16:43:12, 1054552 bytes
Driver: C:\WINDOWS\system32\nvdispgenco3234052.dll, 2.00.0019.0002 (English), 7/2/2014 16:43:12, 906584 bytes
Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_104C&DEV_8023&SUBSYS_50448086&REV_00\4&2C3BA146&0&18F0
Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/14/2008 00:16:20, 61696 bytes
Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5512 (English), 4/14/2008 00:16:20, 53376 bytes
Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/14/2008 00:21:26, 61824 bytes
Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/14/2008 00:21:26, 60800 bytes
Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 09:46:40, 6400 bytes
Please explain as this was a rock solid system before your update caused the repeated crash & reboots?
Thanks.
Art
Sorry to hear that. I would request you to check whether the GPU fan is working and card is not overheating and if the issue persists please do let us know. Thank you.
After restoring "C" to a previous date all was stable. Then in error I triggred a scan of a file by AVG and stopped it.
Later when I left the computer it started acting up again coming out of screen saver mode. I noticed that AVG must have updated the 2013 version as it no longer had the exclamation mark in the logo on the tool bar and when opened said up to date. So it is clear that AVG is causing the issue as it went in to screen saver earlier with no issues.
Any thoughts?
I am very sorry to hear this. I request have sent sysinfo tool to diagnose the issue you are facing via email. Please run the tool and please follow the instruction in email to get your issue fixed. Please feel free to contact us back for any further assistance. Thank you.
Your upgrade corrupted my BIOS and master boot record. It also caused problems with Netevent.dll. You sysinfo tool is not acceptable as it does not clearly display what proprietary or confidential info. it is transferring to you.
And mostly it caused repeated severe computer crash & reboots which destroyed my video card. I had to buy two video cards and it took me weeks and a good bit of driving to find an acceptable replacement. My system is still not as great as it was before your defective software damaged it. I spent a huge amount of hours fixing this problem caused by your failure to pre-test the product prior to release.
FYI I had two friends which also had issues in which your new version did not load fully and could not be uninstalled. I gave them the remover and then they were able to load AVG in windows 7 as an Administrator. AVG is not the reliable company it once was!
We have escalated your concern to our senior level we will get back to you with a resolution. Your patience is much appreciated.
Thank you.
We are sorry to hear that, but AVG cannot corrupt bios, change MBR neither destroy video card.
I could only reboot normally by reinstalling the MBR. The crashing and reboot for hours burnt out the video card and that is clearly AVG's fault for putting out defective and untested software. And yes it did corrupt the bios and that may have also been an effect of the damage it did to the video card.
Take responsibility for you errors and lack of suport when I came to you for answers and help. You guys owe me for my time and the video card.
Art
We have escalated your concern to our senior level and we will get back to you with a resolution. Thank you for understanding.
I apologize for the inconvenience caused. I would like to inform you that our SysInfo tool would only collect AVG logs and configuration, MSInfo and System Event logs. May I know what is the current status of your PC and whether you have succeeded in reinstalling the OS for your PC?
If the reinstallation of the OS is not successful or if it's not stable then I recommend you to run the SFC scan (The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir% \System32\dllcache. The %WinDir% placeholder represents the Windows operating system folder)
If OS was reinstalled and it's stable then unfortunately there is no way on how to find out what happened from logs.
Please do let us know the status of this. Thank you.