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Roy ThompsonRoy Thompson 

Windows 10 build 10532, unable to re-install AVG

I've recently updated to build 10532 on Windows 10 64 bit and when trying to re-install AVG I keep getting the error "Setting of firewall registry keys failed" Error Code 0xc0070643, MSI engine: Failed to install product @AVGMSI_Error 27025, Setting of frewall registry keys failed (0xE001003D). I've noticed several others on the forum with same issue and I've followed the outlined steps to solve the problem but as yet AVG will not install. Has anyone found a solution to this other than rollback to a previous build of Windows 10?
Komal Sathish KumarKomal Sathish Kumar (Avast)
Hi Roy, we apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Then, please follow the steps in this article to install AVG Internet Security ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security ). Please do not hesitate to get back to us for further assistance. Thank you.
Roy ThompsonRoy Thompson
Thank you for your reply Komal, I've already tried your answers previously including the reset tool listed in another thread. The error still keeps occurrring leaving me with a unprotected PC. I've saved the install log if you're interested.
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Roy, I will help you with the issue,
I have sent you a email regarding this issue,
please follow the email instructions.
Thank you
Roy ThompsonRoy Thompson
Thank you  both, I'll start the remote connection as soon as I'm free.
AvinashAvinash (Avast) 
You are welcome, Roy. Please contact us back should you need any further assistance. Thank you.
Rob MarcusRob Marcus
I am having same problem with build 10532. I know this is a Preview build, but that is why we have Preview users...to test not only the OS, but the 3rd party apps that sometimes break. I have tried using the removal tool and doing a clean AVG install. This problem only started with build 10532. Please let me know if you, or anyone else, comes up with a resolution, or if AVG aknowledges the issue and is working to fix it (which isn't a bad thing, again this is why we test before it is released to the masses!)

Rob
Balasubramanian SBalasubramanian S (Avast) 
Hello Rob, sorry to hear that. I would request you to contact our technical chat support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales to get assistance regarding this issue. Thank you.
Roy ThompsonRoy Thompson
Exactly Rob. I've only got round to the first phase of AVG support and it's now being escalated to a senior team. I'll yet know the outcome of this later.
Beth HumeBeth Hume
I've been through this already several times including up to other hases of AVG support. I have removed AVG using the AVG remover and uninstall tools,  I have also contacted Microsoft for an answer and have tried to download the MSI Engine for this. I have removed all other security software (temporarily as I do not want my computer "naked" for too long).  So far nothng I have tried worked.  I keep getting the same errors:  Setting of firewall registry keys failed" Error Code 0xc0070643, MSI engine: Failed to install product @AVGMSI_Error 27025, Setting of frewall registry keys failed (0xE001003D)  If anyone has an answer, it would be great. i've used AVG for a long time, have it on my other computer(also running build 10532 but "home edition"), and two android phones-all without problems.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Roy.
I apologize for the inconvenience this may caused. I understand how something like this can really try your patience. I request you to follow the instruction in the following article http://avgread.me/1AL2Bnb and run AVG Reset Access tool. Please feel free to contact us back for any further assistance. Thank you.
liam lastliam last
I ran the AVG Reset Access tool
After restart
- I'm unable to open my start menu
or see apps or Windows Store icon from the taskbar.
How do i fix this??
http://screencast.com/t/OWRiin1zf
liam lastliam last
Just an update. I couldn't figure it out so I made a backup of everything and now I am formatting my compter.

If you use Windows 10 BEWARE do NOT use the "AVG Reset Access tool" it will hose your computer!
Rade MusulinRade Musulin
I have the same problem with 64 bit build 10152. I have had several sessions with AVG support and they have not been able to fix it. It seems this is a more general problem than something specific to any of our systems. It just started with this build of windows so clearly Microsoft did something that tripped up AVG in this build. Hopefully senior technicians can fix it. None of the suggestions above work as far as I can tell.
Rade MusulinRade Musulin
Apologies, I meant build 10532 in my last post.
Sindhu KannanSindhu Kannan (Avast)
Hello Rade, sorry for the inconvenience caused. I would request you to contact our  technical support via https://support.avg.com/support_contact_form?l= and explain your issue so that they will escalate your case to higher level technical team. Thank you.
Roy ThompsonRoy Thompson
Aravind I had already tried the AVG reset access tool prior to an AVG technician also attempting the same to clear the issue via remote connection. Even after the technician’s efforts, which were more or the less the same as mine he failed. He even tried an installation under safe mode and it still failed. I'm still waiting for a response from the "higher level technical team" but was told at the last remote connection that I will be contacted in few business days. As a result I've had to use an alternative AV to provide sufficient AV coverage whilst waiting for the mail to arrive. Liam, I feel for ya buddy, but after running the rest tool a couple of times I'm not sure what killed your PC, it did nothing to mine. I'm thinking this must be one of the odd peculiarities of Windows 10. I do feel however looking through several forums a roll back or full clean install of Win 10 maybe the solution.
Rade MusulinRade Musulin
In response to Roy's suggestion on a clean install, I had done a "Reset" on Windows 10 build 10532 (which I thought was like a clean install) and I still have the problem. I did the "Reset" to try to fix the AVG problem. The Windows reset seemed to wipe out everything including the old registry. I am still waiting for AVG's senior technicians to get back to me.
Ratheesh RamadevanRatheesh Ramadevan (Avast)
Hello Roy.
I am really sorry to know this. Please do not worry, I have set high priority to your previous case. Our senior technicians would get back to you as soon as possible. Your patience is much appreciated.
Thank you.
Roy ThompsonRoy Thompson
Well, it's now the 15th of September and still no response from the senior AVG technicians....
Ratheesh RamadevanRatheesh Ramadevan (Avast)
Hello Roy.
I apologize for the delay in responding to you. I see that your case has now moved to our developers team after analyzing the log files collected from your computer. They would respond back to the senior technicians with a resolution and you would be contacted soon.  Your patience is much appreciated. Thank you.
Rade MusulinRade Musulin
I have also had a support request in on this since late August, almost 3 weeks ago. AVG has not even bothered to communicate with me as to the status of fixing this. I had hoped that Build 10547 would fix it, but AVG still refuses to install. I am very disappointed with AVG for failing to communicate on this issue. Even if they cannot fix it they should tell us that.
Balasubramanian SBalasubramanian S (Avast) 
Hello Rade,

I have checked your case record and found that you have submitted your issue to AVG via "Escalation Feedback Form" and you got few replies from our AVG team. The case reference is 01023902. Could you please reply back to the same email so that the assistance will be quicker and more easier?
Thank you.
Jan ZaveskyJan Zavesky
Hello! 

Any progress ? 

Having similar problems with Internet Security. No update, not able to install after uninstall. Update failed, installation failed. even after running AVG removal tool ... which actually in log says that also failed. 

I see several treads in same or similar problem and support is mentioning that it has been escalated. Is it an issue with AVG or rather W10 Insiders Preview build 10547 (or earlier 10532-6) ? 
I t is importnat to claim the corrective action from correct Vendor. 

Thanks 
​JZa 
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Jan,
I will help you with the issue,
Try to download offline Remover tool from www.AVG.com/utilities
And please try to download the offline installation file of AVG internet security
And then try the installation , if you face any issue then try the installation in SafeMode.
To download AVG Internet security offline installation file please use this link
http://www.avg.com/ww-en/download.prd-isc

Please let us know if you face any issue .
Thank you
Roy ThompsonRoy Thompson
I've still had no further contact from AVG with regards to my problem. Any updates on this issue please? A couple of business days has become a couple of weeks!
 
Sindhu KannanSindhu Kannan (Avast)
Hello Roy,

Sorry to hear that. I have checked and can see that Hariharkumar Lakshmi has sent you an email to get connect with our remote experts. Do you have any issues with getting connect with our higher level technicians? If so, please do let us know we will help you.
Thank you.
Roy ThompsonRoy Thompson
I've double checked my email and the last correspondence was nearly 2 weeks ago. The only updates I've received are ones generated by other users commenting on this forum. So if you could kindly ask Hariharkumar Lakshmi to email me I will respond.

Regards

Roy


 
Divya KannanDivya Kannan (Avast)
Hello Roy,
I am sorry to hear this. We have sent you an email to get additional support by getting connected to our remote team. Please check your email in inbox/spam/junk folders.
Please feel free to contact us for any further assistance. Thank You.
Roy ThompsonRoy Thompson
Thank you Divya.

However, an update for all concerned for my mental wellbeing. I followed the link in the email to the remote connection service. The customer service representative looked at my case history. He delightfully confirmed it had been escalated. The answer was please be patient they will be contacting me shortly. Obviously there definition of shortly is several weeks.In the meantime Microsoft has let me know that build 10547 is available for preview. So Microsoft can knock out a build of Windows in a couple of weeks yet AVG can't fix an install issue in 2 weeks. So to anyone who is following I recommend Avast. Simply because it installs and works with the preview builds of Windows 10, and it saves me 30 mins online via remote connection when I could have shut up shop and gone home for the day.

The End. 
Norman HoneywellNorman Honeywell
As an FYI - AVG does not install on the preview build 10547 either.
My case has been escalated and I have not heard anything.
KishoreKishore (Avast) 
Hello Roy.
Your case is still under process. You will soon hear back from our technical team. I request you to wait until you hear back from our technical team.
Thank you.
Jason WiegelJason Wiegel
I just performed a clean installation of Windows 10 with Windows 10 build 10586. Let me say this is a clean installation of Windows 10 with build 10586.

I then downloaded AVG AntiVirus Business Edition
avg_ipw_x64_all_2013_3532a10201.exe

When I installed AVG​, I received the following error message during the installation
Setting of firewall registry keys failed
Severity: Error
Error code: 0xC0070643
Error message: General internal error.
Additional message: MSI Engine Failed to install the product.
@AVGMSI_Error27025
Setting of firewall registry keys failed (0xE0001003D)
Content: Installation of AVG Core, MSI action failed​​​​​​​​

Sounds to me that this is an issue with AVG's AntiVirus product.​
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Roy,
We sincerely apologize for the difficulties you are currently experiencing.
Since we are not trained in AVG Business product, we request you to contact our AVG Business Support by clicking on the following link http://www.avg.com/us-en/customer-support-business . One of our Business Team representative will help you in fixing the issue for you.
Thank you.
Alan BinchAlan Binch
@ Jason Wiegel
Jason, Also when you reflect on your siru you may want to post a new topic in the correct Community Support area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&).
AVG Guru
Kevin ShafferKevin Shaffer
Has this been answered? Just did a clean install of Windows 10 and tried to instal via the AVG Admin Console and keep getting the same error. I've tried everything listed with no luck.
KishoreKishore (Avast) 
Hello Kevin,
We regret for the inconvenience caused. Please check whether you have installed any other conflicting applications like McAfee, Avast etc.. on your PC, If so please uninstall the conflicting applications. If not, please run the  AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled download the installation file using the link : http://www.avg.com/us-en/download to reinstall your AVG program.
Thank you.
Kevin ShafferKevin Shaffer
I said it was a clean install of windows 10. Nothing else has been installed. I have done this twice now. The firewall has been disabled and Windows defenders too. Not sure what else I can do. I am using AVG Business 2013 to deploy AVG using the network install wizard.
Roy ThompsonRoy Thompson
I see over the past few months there have been several posts to my original issue. I eventually got tired of waiting and decided to install Avast which perfectly. However I've since tried a re-install of AVG and it now works ok, but the damage is done. The woeful response time to my original fault will mean I won't renew the license when it expires in February. Good luck to you all.
AvinashAvinash (Avast) 
Hello Roy.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.

AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it. Please share your feedback at http://avgclick.me/AVGfeedback . Thank you.
Kevin ShafferKevin Shaffer
RESOLVED: The way I fixed the issue was to rename my domain machine. We are using AVG Business 2013. Once the Domain machine name was changed the install was flawless. Some background for AVG. This machine previously had AVG 2013 on it, I did a clean install of windows 10 without removing the machine from the AVG console. I named the machine the same as it was with windows 7 on it. I think AVG management console has something saved with the machine name. Even removing the machine from the admin console did not allow the install to complete. ONLY thing that worked was to rename the machine. I am sorry to say but I will be looking for a new product. I cannot be renaming all of our machine just to install AVG. Maybe this was fixed in AVG business 2016 but have not tested. I hope this helps people out I have spent way too much time on this with absolutely NO help from AVG.
Alan BinchAlan Binch
@ Kevin Shaffer
Kevin, Quote 'I hope this helps people out I have spent way too much time on this with absolutely NO help from AVG'.. Perhaps it would have assisted if you'd actually posted in the correct Community forum area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&) & sort assistance @ (http://www.avg.com/ww-en/customer-support-business).
AVG Guru
Kevin ShafferKevin Shaffer
A quick google search is what brought me to this page and was very similar to what was going on with my machines. I relize this might not be in the right section and I do thank you for at least pointing it out as AVG's last comment didnot. When I said AVG didnot help me I was talking about phone support. I really just wanted to post my solution to help others out.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Roy,
Thank you for returning and posting.
We really appreciate your effort in helping others.
Thank you. Gulam, AVG Customer Care.
Rob MelvinRob Melvin
Thanks Kevin for posting your solution.  AVG support does nothign but wast time! Hey,  AVG Support listen to your customers and post solutions instead of wasting time.
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