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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John NgJohn Ng 

Can't Install AVG on windows 10

Dear Mdm/Sir,
When I install the AVG 2015 on windows 10, the message appear as below:
Error
Installation failed (0xC007277B)
please tell me how to intall it.
Best Regards​​​​
KishoreKishore (Avast) 
Hello John. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Thank you.
Edmund YeoEdmund Yeo
i have the same problem but my case is after upgrade to window 10
have contact the AVG support ollow the step. but till now still not solve.​
Alan BinchAlan Binch
Other Edmund Yeo posting (https://support.avg.com/answers?id=906b00000008o4BAAQ).
AVG Guru
Brett RookyardBrett Rookyard
I have the same issue even after running the removal program, I am using 32bit but have tried running both, any further advice?
 
KishoreKishore (Avast) 
Hello John.
I am sorry that you are still facing the issue. I have sent you an email to speed up the resolution for you. Please check your inbox and you should be fine.
Thank you.
Andrea ConteAndrea Conte

Hi

I've the same problem and even I removed the program with remover, I can't reinstall AVG

Liz HooperLiz Hooper (Avast)
Hi Andrea,

I suggest taking a look at this article as it may be a compatibility issue.
http://avgclick.me/W10compatibility
John SmithJohn Smith
There is a problem with AVG 2013 installing on Windows 10 build 10586
JanJan (Avast) 
Hi John,

Are you receiving the same error message as John Ng (he started the thread)? Could you please send me screenshot of the error message and steps you've tried to fix it?

Thanks
Andrea ConteAndrea Conte

Hi liz

I follow you suggest but I receive the this is the imgsame type of error during the installation : Oxc007277b

BalasubramanianBalasubramanian (Avast) 
Hello Andrea,

Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Mazino AkarMazino Akar
I have the same problem please Advice
BalasubramanianBalasubramanian (Avast) 
Hello Mazino,

Have you tried all the instructions provided on this community post?
Mazino AkarMazino Akar
Hi Bala ,
yes I did.
BalasubramanianBalasubramanian (Avast) 
Thank you for confirming it.
Did you send us the diagnostic information by running our Sysinfo tool?
Mazino AkarMazino Akar
yes i did put no email received
Mazino AkarMazino Akar
sorry but not received any email
BalasubramanianBalasubramanian (Avast) 
Thank you for confirming that you have sent us the information.
Yes, upon checking the record, I see that you have successfully submitted the information and your case reference is 02850717 and also we see that you have submitted this only today.
Since these case are to be dealt only by our level two technician it will take some time for them to analyze your log files and it will take a day or two to reply you via email.
Your patience is much appreciated.
Please keep checking for the email on spam or junk folders if it is not present in the inbox.
Mazino AkarMazino Akar
Thank you , much appreciated
BalasubramanianBalasubramanian (Avast) 
You are most welcome, Mazino.
Thank you so much for understanding.
S VasudevS Vasudev
Folks, I faced the same issue, when I was broswing this thread, remembered that I did not "Run as Administrator". I did that and the exception message did not show up and install is going through.

Right click on the AVG...exe and select "Raun As Administrator"

Thanks, Vasu
AravindhAravindh (Avast) 
Hello Vasudev.
Thank you for your valuable suggestion. We will take this suggestion as your feedback and we keep this answer to be open so that it will help others also.Thank you
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