Hello John. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution: 1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool. 2) Run the downloaded tool. 3) Click Accept to confirm the license agreement, and then click Continue. 4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots. 5) Click Send, fill in your email address, and then click Send again. 6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Thank you for confirming that you have sent us the information. Yes, upon checking the record, I see that you have successfully submitted the information and your case reference is 02850717 and also we see that you have submitted this only today. Since these case are to be dealt only by our level two technician it will take some time for them to analyze your log files and it will take a day or two to reply you via email. Your patience is much appreciated. Please keep checking for the email on spam or junk folders if it is not present in the inbox.