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Alan IngramAlan Ingram 

AVG PC TuneUp 2015

When I went to set up the second computer after downloading the trial prior to adding my Licence Number I got the error message code: 2753. How do I correct that?
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Alan.
I am very sorry to hear this. Could you please let us know the exact error message you receive when you enter the license number? Also could you please conform us whether you have installed any other AVG product installed in your pc? Please feel free to contact us back for any further assistance. Thank you.
Alan IngramAlan Ingram
The desktop already had Tune Up Utilities 2013 and it must of got corrupted, I tried to remove it as I had bought the disc at the same time, so tried to use that to reset it. It would not let it run as it stated that the version was already in the machine! I recently bought AVG PC TuneUp 2015, 3 computers to be loaded with it. I downloaded the trial version onto the desktop and then went and clicked on the panel that came up stating it was "preparing to remove the programme". another panel came up stating "The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753"
I had previously run the new TuneUp 2015 exactly the same way on my main computer and it ran a treat! Is the problem that all the previous programme on the desktop was not fully removed?
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Alan,

I am sorry to hear that. To resolve the issue, I kindly request you to follow the instructions in the email which I have sent to your registered email address. Kindly let us know if the issue is resolved after following the instructions in the email.

Thank you.
Alan IngramAlan Ingram
I followed the instructions, ran the removal, so easy to do, cleared the problem and ran the installer, and now up and running, many thanks AVG!!!
-980156917-980156917 (Avast)
Hello Alan, Thank you for your kind reply and for your support of AVG products. It is customers like you that are helping to make AVG a household name. Thank you for choosing an AVG solution for your computer.
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