AVG Support Community
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AllAVG Gurus
These community experts are here to help
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Thank you for the information, but we apologize for the inconvenience. This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation and restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Pleased to see that you appear to be sorted now. Thanks for returning to the Community & posting, we appreciate your efforts and patience. It is customers like you that are helping to make AVG a household name. Without your support it would not have been possible. Thank you for choosing an AVG solution for your computer. Please feel free to get back to us for any issues with AVG.
Anything else I can do?
Sorry to hear about that. Could you let us know whether it is a free version or a paid version or AVG you are using? And also please share a screenshot ( http://avgclick.me/getscreenshot ) of the AVG scan to assist you better. Thank you.
AVG Guru
Screensshot has below:
Thank you for providing the screenshot. In this case, we will try to disable the Game mode from AVG and see if that fix the issue. Please open the AVG program and click on "Options->Advanced Settings. Scroll down the list and you can see the Game Mode checked. Please uncheck this option and restart the computer. After restart run the AVG scan and see if that fix the issue.
Thank you
We are really sorry that you are still facing issue with whole system scan with AVG. We will surely help you with this issue. However, could you let us know whether it is a free version or a paid version or AVG you are using?
Thank you.
it's a free version. Pls take a look at the above screen shot for further information.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
AVG Guru
@Alan Binch; if you take your time to read my above reply you will see that I've already done that.
We apologize for the confusion, we have sent you the email instructions to collect the log files required for escalation. Please follow those email steps and send us the data so that we will escalate this case to the next level of technicians, your patience is much appreciated. Thank you.
After working properly for a few weeks it stoped again today. At the same place.
Thank you for time and co-operation.
It seems that still we haven't received the files from your end. Please try to send us the files again so that we could assist you better in resolving the issue.
It seems that a separate case has been created under our queue with necessary details and our senior technician has replied back to you via email on
November 23, 2016. Please use the link on the email to get connected to our remote technician so that they could assist you better in resolving the issue.
Thank you.
Pls resend