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Scott Keltner AVG Free detecting possible ripper virus on new install of Windows 7
AVG keeps detecting a threat when doing a system scan, and it says it heals it. On immediate rescan, it finds it again and heals it. The third scan comes back clean. But, wait a few minutes and scan again and it picks it back up. It's at c:\Windows\System32\svchost.exe [4724]. I was very careful to only install drivers from a disc. some Windows updates, and only go on the internet to get Chrome and AVG, running a scan at each step.
After installing windows 7, I installed a few drivers and downloaded and ran AVG, and no threats. I did some windows updates, no threats. I did more windows updates, and now it finds this possible ripper. This is the 3rd time I've installed windows trying to get rid of this, but I'm starting to think AVG is confused. Malewarebytes doesn't find any threats. Windows security scan doesn't find any threats. Is this likely to be an error on AVG's detection or a valid threat? This is a clean install....
After installing windows 7, I installed a few drivers and downloaded and ran AVG, and no threats. I did some windows updates, no threats. I did more windows updates, and now it finds this possible ripper. This is the 3rd time I've installed windows trying to get rid of this, but I'm starting to think AVG is confused. Malewarebytes doesn't find any threats. Windows security scan doesn't find any threats. Is this likely to be an error on AVG's detection or a valid threat? This is a clean install....
We regret for the inconvenience caused to you. Do not worry, we will do our best to help you further. Make sure that your AVG program is currently up to date.
Please provide us the screenshot http://avgclick.me/getscreenshot of the AVG threat detection so that we could check and assist you better.
Awaiting your reply, thank you.
Here's a screenshot of the threat detection:
Motherboard: Gigabyte Z170X Gaming 7
Video: MSI Nvidia GTX 1060
HD: Samsung V-nand ssd 850 evo
Memor: Gskill Ripjaw DDR4-3866 PC4-30900 8GB in two sticks.
Thank you for replying us back. We have sent you with instructions to gather necessary information's to analyze the issue. Please reply back to the same email so that we could assist you better.
Thank you.
While analyzing your logs your system seems to be clean. Please make sure that all Windows updates are installed and computer restarted before running another scan. If the next scan shows the same detection please submit us the false positive sample of the detected file using http://support.avg.com/SupportArticleView?urlname=What-to-do-when-AVG-detects-harmless-applications-or-websites to assist you better.
Thank you.
Thanks Kishore! I really appreciate you guys looking into my logs and offering your review. I will do as you recommend and be in touch regarding the false positive.
Thanks again!
We really appreciate your valuable efforts which you have taken to fix it. As we said earlier please try to re-initiate AVG scan again. If the issye persist please try to submit your sample to our developers for analyzing. Thank you.