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Drew M Failed to update/install: General Error
Out of nowhere December 6th AVG declared that I was at risk due to AVG needing an update, so I tried to update yet I keep getting an error of "Update failed: General Error". After trying a ton of suggestions found online, I tried uninstalling, using AVG removal tool and then reinstalling.
I get to the point of installation where it asks for my email info to create an account/sign in, and then it pops up with another error saying that it's "Failed to install: General error" again. I've tried every suggestion I can find online and I see in the process of researching that lots of other people are having this problem right now.
I uninstalled AVG as per your instructions, now I can't reinstall it at all and am left with no protection... I've spent 5 hours trying to resolve this and I'm at my wit's end... Please help! :/
I see people are always asked for their error log file too, I don't see an option to attach a file here. Let me know if it's needed.
Could you please confirm whether you are trying to install the Free version of the AVG program? If so we have sent you an email requesting necessary details to analyze the issue. Please reply back to the same email so that we could assist you better.
Thank you.
with AVG AntiVirus Free
on Windows 8.1
I've been using AVG Free edition for years with no problems... until now.
Could you please confirm whether you have tried with the basic troubleshooting steps? If not we would request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
Please feel free to get back to us for further assistance.
Thank you.
Yeah just like Rol Iam, I've been using AVG FREE for years and years, never a single problem until now. Clearly it's an AVG coding issue or windows tweaked something in an update that is interfering.
I replied to the email, however I'll reply here just in case also. I tried running the AVG SysInfo tool provided, after clicking on "Continue" it says "Running" for a couple seconds and then pops up with an error saying "The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem." and then I press "Ok" and another error of "zstatetoolx.exe has stopped working" pops up.
Currently no copy of AVG is installed, not sure if that matters. But as noted originally I cannot reinstall AVG at all now.