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May I know the version of Mac?
Also please try reinstalling AVG Free Antivirus once and check whether the issue persists.
To uninstall AVG Antivirus on Mac, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac
To download and install AVG Antivirus for Mac, please follow the steps as mentioned in this article:
http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac
The Mac is a MacBook Pro, running Sierra, 10.12.2.
I had already tried reinstalling three times. Each time, the program works fine if the Meraki AMP is turned off, hence, it is not an installation issue. AVG works well as a matter of fact. However, if AMP (advanced malware protection) is turned on in the security appliance as a way to protect the entire network, AVG will not update. Because the Meraki security appliance can whitelist URL's, it can be told NOT to scan the update servers for AVG, but I need to know what those servers are by URL. I had successfully done so for the Sophos Antivirus program, but decided to switch to AVG.
-Mike
We have sent you the email instructions to collect the log files of AVG.
Please provide the necessary details as mentioned in the email so that we can escalate it to senior team.
I will probably post on 1/1/2017, because I am not getting an error message right now that I can take a screenshot of. The reason for this is that I had turned off AMP in the meraki security appliance to get AVG to finish the update for today. Once AVG has updated for the day ( a "large" update), any small updates work fine, even with AMP turned back on in the meraki. But tomorrow, I anticipate that AVG will have a larger update that will cause the error. Usually what happens is that AVG will connect fine, download most of the update, then hang, then quit with the error, until I turn AMP off again.
You can upload the logs to your Onedriver or Dropbox and share the link with us.
Thank you for the log files. We will escalate this to the concerned team and assist you further.
Thank you
Mostly GOOD NEWS! : AVG has been successfully updating since the 31st - EVEN with Meraki AMP enabled!
"BAD" News: I cannot, therefore, duplicate the error for a screenshot. Nevertheless, I did post an "AVG.zip" to dropbox and sent the link in a private message to support@help.avg.com for the period during which AVG was not updating. Could it be that the updates since the 31st have been so small that they don't "bog down" the AMP and cause it to time out? - Or - Perhaps AMP had a similar update in the cloud that made everything work? -Or- An AVG server was not over-burdened by updates? -Or?
Anyway, I will post again here if things stop working. (The problems were previously occuring for two MacBooks, now both are updating fine). THANK YOU!
-Mike