Hello Frank, We are sorry to hear that the issue persists. We suggest you to open task manager in your computer. And click on "Process" tab. Please check if any "Windows installer" process running in the background. If is running, please end the task and then try to install AVG. To open Task Manager, please follow the below step: Press [Ctrl]+[Alt]+[Del] to bring up the Windows Security screen, which provides users with five options including Windows Task Manager. Just click Start Task Manager. Thank you
I have used AVG Free for years. Lately it has been sluggish and problematic. Could not uninstall to install a new one. I have tried the removal tool over and over and it seemed to remove the product from my system. When I try to install a new AV Free, the Install fails, error 0xe0010601. When I attemp a reinstall, it installs to 97%, then stops. Interface is on the task bar opens, but it doesn't look the same, no "AVG AV", only "Internet Security", and doesn't respond except to offer me the trial version of Internet Security. I'm lost. I disabled my firewall (Zone Alarm) so it doesn't interfere, so don't think that is the problem.
Open tool User Account control - click "Yes" Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability) Choose installed version (AVG Free, AVG Internet Security) Click "Uninstall" Click "Restart computer" (1/2)
After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,...).
Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe) User Account control - click "Yes" Click "CONTINUE" Select all products, and click "Remove" Click "Restart" and restart PC If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces If is AVG Remover asking for restart PC, restart PC again Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG. Thank you(2/2)
I am having the same issue. Everytime I started my computer it would warn me that AVG free needed updated but when I tried it would say it was fully updated. I uninstalled and tried to reinstall and it gets to 97% and shows the above error. I can see an AVG Zen file on my computer start menu but it is nowhere to be found for uninstalling and your link said it found no AVG files on my computer.
Susan, I apologize for the inconvenience caused. You might have installed AVG 2017, hence please remove the AVG traces as per the steps mentioned below: 1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool. 2. Open the AVG Clear tool, click Yes in the User Account control dialog. 3. Click No in the Windows safe mode dialog. 4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer. To reinstall AVG Free Antivirus, please follow the steps mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free ) and check if it works. If the issue persists, please share the screenshot of AVG user interface to assist further. To create a screenshot, please follow this article http://avgread.me/1aZxsAV . Thank you.
@ Susan Wilson Susan, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. AVG Guru
I cannot install this programme, no matter what I do it WILL NOT install. I have even tried using the built in admin account which STILL won't work. I have tried 5 times using the standard free install and the other install and nothing. The owner of the computer has a the serial number for this and still I cannot get past the error page.Any further ideas? Surely someone there MUST know why this is doing it?
Hello George, I'm sorry to hear that you're experiencing issues with AVG installation, we will surely help you to install it. Please let us know which AVG program you want to install (AVG Free Antivirus/AVG Internet Security), also share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Best regards, Alok.
I disabled windows 10 defender and still this stupid programme refuses to install so, I am giving up and will advise my customer to buy a different AV product and forget this one, aboslutley uselss and this machine is a NEW install of windows 10 64bit. I think you people need to concentrate more on your AV programme than you do on getting people to safely login to your forums. This AV is even worse than Avast and I gave that one the flick. Bye bye AVG.
I am using AVG for years now and I am having the same problem. I have done a total reset in my computer and reinstal the OS, so this is not a problem of old AVG products missing around. I do not have Windows installer, Windows defender or firewalls interfering... This is more an issue of the new version of AVG I am afraid... Try to solve this quickly or you are losing clients every day.
I regret for the inconvenience caused. To further escalate this case, we need the screenshot of the error. I have sent you an email, please follow the steps in the email and send us the log files from your computer along with the screenshot of the error message.
The workaround is to use the network installer to create an install script and use a 3rd party to push it out. PDQdeploy is what I used. Seems the latest version of AVG has some minor issues on the business side... Syncs failing due to exceptions, remote installs failing\getting stuck.
This was happening to me as well. It seems to be related to failed component downloads of the thin client installer, (evidenced by [Invalid signature] failures in AvgInstallLog.cab, if you save it from the error screen).
I had the same problem, but someone on another forum posted this solution:
This was happening to me as well, with AVG Antivirus Free. It seems to be related to failed component downloads of the thin client installer, (evidenced by [Invalid signature] failures in the AvgInstallLog.cab, if you save it from the error screen).
I was able to install successfully by downloading the full 64-bit installer (for AVG Antivirus Free, currently Antivirus_Free_x64_1818.exe at 285 MB) from:
You may be able to do the same thing for your AVG version from http://www.avg.com/us-en/download
BTW, you'll first need to run both of these, in order: