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Benjamin RaynerBenjamin Rayner 

AVG Not Installing On Windows Vista

AVG fails to install and I get this error message: ( 0xC0070641: General Error (0x0641) )

I've tried all troubleshooting but nothing seems to work.
Best Answer chosen by Benjamin Rayner
-980888528-980888528 (Avast)
Benjamin,
Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode
and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!

All Answers

-980888528-980888528 (Avast)
Benjamin,
We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue. Let us know the exact name of AVG program you are trying to install . Make sure that you do not have older traces of AVG.

Please remove the older traces as suggested here, Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

1. Type  “Temp” and press enter, remove all the files.
2.  “%temp%” and remove all the files.
3.  %appdata% - Remove all the AVG folders.
4.  %programdata% - Open the AVG folder and remove the old files.

Please go to c: drive-> program files and delete the AVG files, restart your device and download your AVG program from our official site: http://www.avg.com/us-en/download.

Please, feel free to let us know if you require any further assistance. Thank you.
Benjamin RaynerBenjamin Rayner
Sorry didn't mean to post more than 1 of this problem. 


Anyways, I tried deleting the files but I get a pop-up that says the action can't be completed because the folder is open in another program. Close the folder a try again. I try again and the same pop-up comes up
-980888528-980888528 (Avast)
Benjamin,
Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode
and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
This was selected as the best answer
Benjamin RaynerBenjamin Rayner
It doesn't give me the option to uninstall anything in safe mode.
Benjamin RaynerBenjamin Rayner
I was able to delete the files now but I am still getting the same error as before when installing.
KishoreKishore (Avast) 
Hello Benjamin,
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Alan BinchAlan Binch
Benjamin, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Benjamin RaynerBenjamin Rayner
I factory reset this computer a few days ago so there is no other conflicting application.

Here is what I get when I install AVG.User-added image
KishoreKishore (Avast) 
Hello Benjamin,
Could you please confirm whether you are trying to install the Free or paid version of the AVG program on your PC?
Thank you.
Benjamin RaynerBenjamin Rayner
I'm trying to install the free version.
KishoreKishore (Avast) 
Hello Benjamin,
We have sent you an email requesting necessary information. Please reply back to the same email so that we could assist you better.
Thank you.
navid Snavid S
I have same case.but my vision is window 7
Дмитрий ЗлобинДмитрий Злобин
Пользователь добавил изображение

что делать, когда вы устанавливаете бесплатные версии avg выдает ошибку, что на картинке вопрос если августа на Windows 7
Alan BinchAlan Binch
User Дмитрий Злобин has posted their own topic (https://support.avg.com/answers?id=906b0000000DuWLAA0).
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