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ShowAll Questionssorted byRecent Activity
Liam MorganLiam Morgan 

Removing harmful files

AVG antivirus for Mac has detected a harmful file but is unable to quarantine or delete it.  I cannot locate the file on my computer.  How can I find and delete it?
Best Answer chosen by Liam Morgan
KarthikeyanKarthikeyan (Foundever) 
Hello Ham,
We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG?
Thank you

All Answers

KarthikeyanKarthikeyan (Foundever) 
Hello Ham,
We are sorry to know that you are unable to remove the threat detected. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the threat message you get from AVG?
Thank you
This was selected as the best answer
Liam MorganLiam Morgan
This is what comes up after I try and delete and move it to quarantine
Balasubramanian SBalasubramanian S (Avast) 
Thank you for providing the screenshot.
We have sent the email instructions to collect the AVG log files on Mac.
Once these  information are provided, we will escalate the case to senior technical team. 
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