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Paul McCann https site not secure
When I connect to a particular website I get an error message:
On Chrome: Your connection is not private
On Internet Explorer: There is a problem with this site's security certificate.
This website loads without error on at least 2 other computers.
Has anybody a solution?
On Chrome: Your connection is not private
On Internet Explorer: There is a problem with this site's security certificate.
This website loads without error on at least 2 other computers.
Has anybody a solution?
Sorry to know that you have issues when trying to access websites.
Have you disabled AVG and checked whether the issue persists?
Please have a look at this link http://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG
Thank you.
Disabling AVG does not cure the problem.
In this case we request you to reset https://support.microsoft.com/en-us/help/923737/how-to-reset-internet-explorer-settings the Internet Explorer browser to check the issue.
Thank you.
Please try to add the website to the exception list using the instructions on the article http://avgclick.me/AddException and check whether it resolves the issue.
Thank you.
We are sorry to know that the issue persists. To assist you better, could you please let us know if you have latest version of AVG installed in your computer? Please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG version installed in your computer.
Thank you
AVG Guru
Thank you for the screenshot. We see from the screenshot that you have older version of AVG installed. The latest version is 2017 and we suggest you to remove this and install the latest version of AVG AntiVirus free from this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe.
Thank you
Problem remains.
We are sorry to know that the issue persists. Please navigate to this location and uncheck the https scan and see if that fix this issue.
Open AVG Internet Security and click on Menu->Settings-> Components->Online shield->Customize->Main settings-> uncheck https scan and see if that fix this issue.
Thank you
Hope you don't mind me giving you some help, although I may not be online for days to follow up.
Paul, check your clock and date is correct. Although I don't think this is the solution, an incorrect time sometimes gives similar errors.
Paul, it could be that the link you're using is out of date. I see a few people using their favourites/bookmarks to take them their webmail accounts, but their email provider has changed the login page URL (www address). For example, Hotmail and Outlook.com users may still be trying to log in via an old live.com address. So, go to the company's mail website and check that you don't get that error. Then, navigate to the page you want using the websites navigation. If this solves the problem, then make the correct www address your favourite/bookmark.
In any case, the error you're getting is a security certificate error and may be down to the website itself having an out of date or incorrectly used security certificate. If you can paste the link here, maybe Karthikeyan or I can try the link on our computer and report whether we're seeing the same problem.
Good luck.
Thank you for your kind post. There is a possibility that this error may occur due to incorrect date and time. However, if the date and time are incorrect the AntiVirus application will also give an error informing out of date. The suggestion you informed about the out dated link can be a cause.
We appreciate your time and co-operation in providing a work around for this issue.
Paul, please provide us the link that you are unable to access, so that we can check the same and assist you further.
Thank you