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AVG Ultimate
Hello AVG-ers,
I've just a simple question.
I bought and have installed a 1-Year AVG Ultimate subscription which will expire on Nov 2018.
Few days ago, my TuneUp license embedded into the Ultimate package reverted to Trial.
Since then, there is no way to update it to a full Pro status.
I contacted the AVG support and after a painful and never ending remote session, the isue is still there.
Any idea to fix this?
Thank you in advance for your help!
Fulvio
I've just a simple question.
I bought and have installed a 1-Year AVG Ultimate subscription which will expire on Nov 2018.
Few days ago, my TuneUp license embedded into the Ultimate package reverted to Trial.
Since then, there is no way to update it to a full Pro status.
I contacted the AVG support and after a painful and never ending remote session, the isue is still there.
Any idea to fix this?
Thank you in advance for your help!
Fulvio
Please accept my sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your account, it seems that your issue regarding encountering the trial message under Tune up component has been escalated to our senior team. Now they have sent you an email to connect with them, so please check for that email in spam or junk folders, if the email is not present in inbox.
Thank you.
All Answers
Please accept my sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your account, it seems that your issue regarding encountering the trial message under Tune up component has been escalated to our senior team. Now they have sent you an email to connect with them, so please check for that email in spam or junk folders, if the email is not present in inbox.
Thank you.
thank you so much for your feedback.
I'll connect with your senior team later this afternoon.
Best Regards.
Fulvio
Sure, you can contact them in the time specified in the email and they will assist you further.
Thank you