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Alexey Shmarin AVG refund request - Case #04444877 [ ref:_00Db0Z3Sf._500b012B9Gj:ref ]
ANswer on e-mail from Kristyna Hruskova
AVG Customer Care===
Hello Kristyna!
You wrote : " (It expires on March 17, 2017)"
WHY?
I paid for the year, until 2018 March, I attach a payment invoice.
Thank you for e-mail, but I want to cancel AVG PC TuneUP, I don't like this program. If it's possible, I would ve much like my own money back.
But i use very well AVG Internet Security, and also paid many for one year until Marsh 2018.
Rgrds
Alex.
P.S AVG PC TUNEUP INVOICE
Order number: 76570541
AVG Order reference number: 701-7081914
Invoice number
Invoice date:
Payment method
3602242590
12-03-2017
Credit card
AVG Customer Care===
Hello Kristyna!
You wrote : " (It expires on March 17, 2017)"
WHY?
I paid for the year, until 2018 March, I attach a payment invoice.
Thank you for e-mail, but I want to cancel AVG PC TuneUP, I don't like this program. If it's possible, I would ve much like my own money back.
But i use very well AVG Internet Security, and also paid many for one year until Marsh 2018.
Rgrds
Alex.
P.S AVG PC TUNEUP INVOICE
Order number: 76570541
AVG Order reference number: 701-7081914
Invoice number
Invoice date:
Payment method
3602242590
12-03-2017
Credit card
Unfortunately, I have to turn the dispute into claim.
Please refund me in full asap.
You have promised me full refund of money for item purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?
You only send me e-mail, and not receive answer from me.
Rgrds Alexey.
All Answers
It seems that you have contacted our refund team and they have replied back to you with appropriate details. If you are facing any issue's please reply back to the same email so that they could assist you better in resolving your issue.
Thank you.
Yes, i want to have money back. Without any alternatives.
Rgrds Alexey
Please click this link to apply for refund https://support.avg.com/RefundForm .
You will be contacted by our Refund Tech via email.
Thank you. Joyson, AVG Customer Care.
I sent twi times refund form and one more few min ago.
Rgrds Alex.
Thank you for the information provided.
We could see that a case has been created and it is under our Refund team.
You will be contacted by our Refund tech very soon. Please wait for some time.
Thank you. Joyson, AVG Customer Care.
How many e-mail i must send you?
I don't want AVG PC TuneUP, I don't like this program. Give me my money back.
I spoke with Kristyna, Kishore, Joyson.
I don't see what i must to give you more?
Alex.
P.S AVG PC TUNEUP INVOICE
Order number: 76570541
AVG Order reference number: 701-7081914
Invoice number
Invoice date:
Payment method
3602242590
12-03-2017
Credit card
We apologize for the inconvenience caused.
Please reply to the email which you have received from our Tech on 3/15/2017 2:56 PM to process refund for AVG PC TuneUp.
Thank you. Joyson, AVG Customer Care.
Unfortunately, I have to turn the dispute into claim.
Please refund me in full asap.
You have promised me full refund of money for item purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?
You only send me e-mail, and not receive answer from me.
Rgrds Alexey.
This is an automatic reply - please do not reply to this mail.
If you are receiving this message after replying to an AVG Customer Care email, we were not able to identify your email properly. Please reply to the original Customer Care email without editing the subject line so that we can process your request.
If you still need assistance, please visit AVG Support Center at www.avg.com/support or, in case you are a business customer, directly at http://www.avg.com/customer-support-business.
Thank you,
AVG Customer Care
Why my e-mail is not indetify your system?
shmarin_meteo@yahoo.com
WHY
I don't know what you need from me. All e-mail on 15 of March :
Text:
This is an automatic reply - please do not reply to this mail.
If you are receiving this message after replying to an AVG Customer Care email, we were not able to identify your email properly. Please reply to the original Customer Care email without editing the subject line so that we can process your request.
If you still need assistance, please visit AVG Support Center at www.avg.com/support or, in case you are a business customer, directly at http://www.avg.com/customer-support-business.
Thank you,
AVG Customer Care
WHAT I MUST:
Please reply to the email which you have received from our Tech on 3/15/2017 2:56 PM to process refund for AVG PC TuneUp.
RGRDS Alex-
We apologize for the inconvenience caused. We see from this email address, you have active subscription of AVG. You can reply to the email you received and inform them that this is a valid email address. You are eligible for refund. Please click on this link https://support.avg.com/RefundForm to submit refund request again
Thank you