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Miloslav Serba
Jan Kjær UI failed to load - AVG Free
Hi foks - I have been using AVG Free on my old XP-SP3 for some time without any problems, but after updating application today I'm not able to launch the AntiVirus-interface. I did make a complete un-install and clean-up in registry before a new install (v. 1606). Still same problem: "UI failed to load" on a dark-grey background in the window, where AntiVirus-interface was expoected - no navigation-keys vissible - only <Alt><F4> works to knock-down the grey window. Starting a scan from the AVG 'control-center' seems to work OK - but does the virus-protection actually work ?
We regret the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG protection free.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively. .
Download and install AVG Protection free: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
If you are facing any issues with installation, please get back with us we are here to help you.
Thank you.
Hoping to point the pin in the exact direction....
Jan
We regret for the inconvenience. But appreciate your efforts. Please Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you reboot your computer, please try installing the latest version of AVG free 2017 version http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
Thank you.
We regret to hear about the inconvenience caused. Please use both AVG Clear tool and AVG Remover tool to remove all the AVG traces in your computer and start a fresh installation.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please install AVG Anti-Virus free using the link : http://avgclick.me/InstallFree
Please, feel free to let us know if you require any further assistance. Thank you
We apologize for the inconvenience caused, could you provide us a Screenshot http://avgclick.me/getscreenshot of the AVG User Interface.
Thank you!
Garret, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
We regret for the inconvenience. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click http://download.avg.com/filedir/util/AVG_SysInfo.exe here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case which is 04544018 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you for understanding
We request you to run diagnostic tool which will collect the diagnostic information and analyze this issue.
We will get back to you after analyzing the logfiles.
Thank you.
11:05:31 AM: Could not set current working directory (error 2: the system cannot find the file specified.)
11:05:31 AM: Could not set current working directory (error 2: the system cannot find the file specified.)
11:05:31 AM: Could not set current working directory (error 2: the system cannot find the file specified.)
11:05:36 AM: Could not set current working directory (error 2: the system cannot find the file specified.)
I was advised to expect a confirmation via e-mail and an incident number, but these were not received. I anxiously await your earliest advice.
We are really sorry that we couldn't find any log files in our server. So, please send the log files again, if you get any error message while running Sysinfo, please share us a screenshot of the AVG Sysinfo error window, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it a paid or free version. Thank you.
It looks like I'm not the only one having the exact same issue. My particular issue, started about a week ago.
Also, I noticed that Avast is having the same issue, too. I tried that one, last night, hoping for the best. It's a shame, I suspect that I have a virus that AVG wasn't able to catch at all. But, I also do need to upgrade my computer and OS. I'm still using XP, just like the original poster. I love XP a lot, though. It turned out to be Microsoft's best OS, in my opinion.
I wrote, in another question, of the arrogance of this company and that is now being joined by incompetence. The software has been changed by people lacking the technical ability to carry it out satisfactorily. On top of that the program has been forced upon us before it is ready for use. I would like to have returned to me the program that I bought - not this crapware.
Come on you pseudo-technologists and get your collective fingers out.
My Windows 7 computer with the latest AVG Internet Security says last sc\n was 2 days ago, it was 1 day; last virus definition update 12 hours ago, it was 3 hours. Doesn't fill you with confidence, does it, that this software is giving any protection. Michael Gallant mentions that Avast is having the same UI fail as AVG. It is as I suspected the Avast group who have messed up. I would never have bought their products in the past.
There's no way any longer of removing their showoff logo from email certification and I could go on but I'm tired - you'll no doubt be pleased to hear.
We apologize for the inconvenience caused, please run the diagnostic tool and sent us the diagnostic report of your computer to analyze them and check the issue.
Thank you!
AVG Guru
We are really sorry to hear that. Could you provide us the case number to assist you further regarding your issue?
Thank you!
We see that your previous remote session got disconnected, we request you to reconnect with them so that they will check and analyze the exact cause for the issue.
I have sent off the report.
We understand this might be disappointing, we appreciate your efforts. In this case, we request you to reboot your device in safe mode: http://avgclick.me/rebootintosafemode and run AVG Sysinfo tool. We are here to assist you further.
We are sorry if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us.
If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it (link removed).
Pleased to see that the issue appear to be sorted now. Thanks for your response and for sharing the valuable information to others. We appreciate your efforts. We are here to help if you need further assistance.
This happened to me on two computers where I installed the new version of AVG over a previous version.
I just uninstalled all AVG components using the starndard Windows Uninstall, then redownloaded and installed AVG.
That solved the issue.
I did nothing with safe mode, or special AVG utilities to "clean" AVG from the computer.
On computers where I installeed AVG "fresh" -- meaning no previous version existed --- I didn't run into this error at all.
We are glad to know that your issue has been resolved. Thank you for your efforts.
Please feel free to contact us for any assistance regarding AVG.
Thank you.
In the meantime, I downloaded another virus scan, BitDefender. It's ok, I suppose. But, I honestly preferred AVG over this one (when AVG was properly working).
I'll continue to check in on this thread, to see if there is a fix, for this issue.
We are afraid to lose a valuable customer like you. So please try to remove the AVG Traces completely using the below steps and check if the issue still persists:
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5 Download the AVG remover tool please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe .
6 Run the downloaded tool and follow the instructions displayed on your screen and restart your PC if prompted.
After reboot, Open C drive and delete "AVG Remover" folder, also delete "AVG" folder in "Program files (x86)" in C Drive.
Use the link to install AVG free Anti virus: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
Thank you.
Again, I'm going to wait it out until this issue gets resolved.
We apologize for the inconvenience caused. We request you to try repairing the "AVG Protection" by following the instructions below:
1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG Protection in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
6. Follow the instructions on your screen to complete the installation.
7. Restart your computer.
Please follow the instructions below and contact us for further help.
Thank you.
I solved, in my XP sp3 pro, uninstalling the last version with Windows Add/Remove Prograns, then for more care manually deleting all AVG* found in C: volume, then reboting and finally installimg one of PREVIOUS free version found on WEB, exactly the 2016.131.7924, from the site:
https://avg-free.it.uptodown.com/windows/download
Note: the downloaded file, 320 MB, doesn't require Internet Connection during installation, suggested execution off line. This version work nice on my PC, and i judge thet as sconsider the your better/faster edition.
Bye.
Every time I try to scan the computer the message "UI Failed to load" appears.
What happens? I paid for this antivirus. :(
My windows have already been updated so I believe that the problem is not the windows.
We are so sorry to know that you are experiencing this same issue. We kindly request you to repair the AVG program, if you still experience the same, please reinstall it by following the instructions provided in the previous posts and let us know if you are able to load the AVG.
Thank you.
We really appreciate your efforts which you have taken to fix it. Feel free to contact us back if you are facing any issues with AVG. Thank you.
I do not intend to do anything until AVG people post on this thread with a credible solution That is one that actuall works. We are not amused
We regret the Inconvenience and in this case please kindly confirm whether you are using AVG free or paid version. We also suggest you to confirm which version(2016 or 2017) of AVG Interface are you using in your PC.
Thank you.
Thank you for your reply. On both XP computers I use the free virsion and it is the 2017 virsion. I have a Windows 10 lap top also, but I have not updated the AVG free as yet as I am concerned that it will cause the same problem
It is slowly blocking all my webpages!!
Tried all the above indications and followed step by step (quite complicated!)
and yet nothing has changed!!
it is quite frustrating!!!
What BUG is this??????????
It is getting worst by the hour!!
As mentionned just before it is slowly blocking all my webpages!!!
I can't access hootsuite, tweetdeck, facebook, google+
I AM BLOCKED!!! I HAVE TO PROGRAM MY POSTS and WORK!!!
Please let us know when you will fix this!!
Thanks in advance
We appreciate your patience. To analyze this issue, we need the log files of AVG.
We have sent the email instructions to collect and send us the log files.
We have sent the email instructions on how to collect and send the log files to us.
Please check for the email on spam and junk folders if it is not present in the inbox.
To analyze this issue, we need the log files of AVG.
We have sent the email instructions to collect and send us the log files.
We have sent the email instructions on how to collect and send the log files to us.
Please check for the email on spam and junk folders if it is not present in the inbox.
Symptom: Browsers blocked: websites don't load...waiting....waiting...!
AVG symbol in system tray shows a fault symbol - "click for more info" or some such. Clicking brings up the grey "This is embarrassing" screen.
Email (Outlook Express) continues to work. Seems to happen when the PC has been sitting unused for a while.
I can restore normal operation by clicking the Restart UI button or restarting the "AVG Antivirus" process via Component Services. It is supposed to be an auto-start service apparently? Why is it stopping and not restarting?
Having read others' experiences I don't intend to Uninstall and re-install AVG until a solid fix is published.
Do you need any other info? This is proving quite annoying.
We are sorry to know that you are facing the issue with AVG.
It is recommended to try the repair of AVG first and then the reinstallation which might fix the issues.
We request you to perform repair of AVG protection program once as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status of it.
Yes, we see that few of our customers posted about this issue.
We are collecting log files from customer and working on this.
Would you like to provide us with the log files of AVG?
I remember when the program automatically updated there was an error message -- but I accidentally deleted the error message that occurred during the installation. I hope you will contact your customers once you fix the bug that is causing these UI Error messages and the required restart of the UI. Thanks
A buggy update has been released by AVG?
Please release an update to correct the error.
?
1° Both AVG users AND AVAST users complain for exactly the same problem with the same error screen. What do they have in common ?
2° Repair, deletion and reinstallation procedures of the antivirus don’t fix the problem
My opinion is that it is more related to Windows than on AVG/AVAST .
To verify this assumption, I have restored Windows 8 from an earlier restore point (in my case one month before the problem appeared), then updated Windows to the current position. Finally I uninstalled AVAST and then reinstalled it. And it is working fine now…
If someone could do the same for AVG, we should be fixed...
AVG UI stops responding, but most importantly AVG stops ALL net connections. This causes disconnection from games, failed download etc...
Have to restart the UI, which does not always work.
You pretend you still support winXP SP3 (i'm running this), is this really the case?
Why do we have to clean repair reinstall whatever ? Obviously this has been caused by an avg update.
If you no longer want to support the free version, just say so....
We are sorry to hear that you are facing issues with AVG blocking all Net connections. Please try to repair AVG free Antivirus once and check the status. If the issue persists, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04544018 by copying and pasting it from this email
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Some, Also quote "You pretend you still support winXP SP3 (i'm running this), is this really the case?".. Yes.. Have a look @ this AVG article (http://avgread.me/1Ewajhi).
AVG Guru
If you are running windows 10, then you can try this.
It worked for me as I was also facing this prblem since 3days.
Here you go,
Just go to SETTINGS(from start menu).
There you'll find SYSTEM, click on it.
At left side bar you'll find APPS & FEATURES, click it (List of APPS installed on your system will appear)
Find AVG Protection in the list, click it (two options appears( MODIFY & UNINSTALL )).
Click UNINSTALL (It'll ask you to uninstall. click YES.)
After clicking YES, an AVG window will open asking you to REPAIR or UNINSTALL.
Just click REPAIR (It'll start repairing).
Wait untilll it repairs. And AVG UI will appear on your screen as soon as the repair completes.
Other OS users can also try it.
Thank You ALL....
This is really embarrassing.
Hi,
If you are running windows 10, then you can try this.
It worked for me as I was also facing this prblem since 3days.
Here you go,
Just go to SETTINGS(from start menu).
There you'll find SYSTEM, click on it.
At left side bar you'll find APPS & FEATURES, click it (List of APPS installed on your system will appear)
Find AVG Protection in the list, click it (two options appears( MODIFY & UNINSTALL )).
Click UNINSTALL (It'll ask you to uninstall. click YES.)
After clicking YES, an AVG window will open asking you to REPAIR or UNINSTALL.
Just click REPAIR (It'll start repairing).
Wait untilll it repairs. And AVG UI will appear on your screen as soon as the repair completes.
Other OS users can also try it.
Thank You ALL....
For anyone running XP, I have a solution that works.
Uninstall AV however you can. If the uninstaller doesnt work then start the PC in safe mode and delete everything from the AVG directories in C:\program files and disable the AVG services. Don't bother with the cleanup programs - they are useless!
Re-install AVG using an old installer - I used "AVG_Antivirus_Free_1435.exe" from 2016 but others may work. You should be able to do a search and find these on the web somewhere, but if all else fails I can send you a copy. Your AVG UI should now work fine.
Now why couldn't AVG come up with this solution??
Cheers...
I appreciate your efforts in providing this solutions. This may work only for some time because when you install a older version of AVG Antivirus this program will get automatically updated to the latest version. During this update, you might get some error. So, it is always recommended to install the AVG protection from the latest link which will install the latest version and we have also updated our links http://www.avg.com/us-en/download, this should install the latest version of AVG programs without any error.
Thank you
By the way, just for everyone else's info - removing AVG and installing Avast results in exactly the same error, so both of these programs seem to be using the same buggy bit of code - check the Avast forum if you don't believe me.
Cheers, Peter
This issue has already been reported to the developer team and should get resolved very soon. You can install the latest version of AVG Antivirus Free from that link and check if you face any difficulties. If you have any problem, you can always contact us.
Thank you
Peter, Also this issue may well be happening together with this move (https://support.avg.com/answers?id=906b0000000LSo8AAG). Some Avast features are now being incorporated within AVG.
AVG Guru
I am sorry for the late reply. The AVG and Avast will merge. However, it will not happen very soon and the AVG products and feature will work as usual without any problem.
Thank you
Goodbye AVG and thanks for all the fish
I apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
I have installed AVG on many clients systems, so this issue has forced me to look at alternatives, I have now uninstalled AVG on my own system, and am trialing bit defender free to assess for my clients..
I suggest that AVG posts on this and other posts on the same issue, when they have resolved the issue.
John Smith
KUDOS TO KEN EDMONDS :-)
THANK YOU KEN!
I performed ALL of the steps AVG had suggested to no avail. I actually thought that a SERVICE or PROGRAM may have been the problem so I DISABLED a lot of SERVICES and removed a lot of PROGRAMS. Still not working. After seeing your resolution TODAY I set Terminal Services (which is one of the ones I disabled as a last resort to get AVG working) to start AUTOMATICALLY and though I had a problem STARTING it I eventually was able to (SEE BELOW) and BAMM AVG started working as designed! :-) :-) :-) SO TERMINAL SERVICE SERVICE IS THE KEY. Set it to automatic and start her up to resolve this ugly mess.
Under SERVICES in XP Administrative Tools RIGHT CLICK on Terminal Service and select PROPERTIES. Once in properties select the Startup Type - AUTOMATIC. THEN CLICK ON THE LOG ON tab and ensure that the HARDWARE PROFILE for your system is enabled. If not, enable it (touch nothing else here). NEXT go back to the GENERAL tab and START the service in the Service Status area. This should START and set Terminal Services to AUTOMATIC on system boot. Now that it is Started you can exit Administrative Tools and try AVG - I think you'll be happy :-)
John Smith
KUDOS TO KEN EDMONDS :-)
THANK YOU KEN!
I performed ALL of the steps AVG had suggested to no avail. I actually thought that a SERVICE or PROGRAM may have been the problem so I DISABLED a lot of SERVICES and removed a lot of PROGRAMS. Still not working. After seeing your resolution TODAY I set Terminal Services (which is one of the ones I disabled as a last resort to get AVG working) to start AUTOMATICALLY and though I had a problem STARTING it I eventually was able to (SEE BELOW) and BAMM AVG started working as designed! :-) :-) :-) SO TERMINAL SERVICE SERVICE IS THE KEY. Set it to automatic and start her up to resolve this ugly mess.
Under SERVICES in XP Administrative Tools RIGHT CLICK on Terminal Service and select PROPERTIES. Once in properties select the Startup Type - AUTOMATIC. THEN CLICK ON THE LOG ON tab and ensure that the HARDWARE PROFILE for your system is enabled. If not, enable it (touch nothing else here). NEXT go back to the GENERAL tab and START the service in the Service Status area. This should START and set Terminal Services to AUTOMATIC on system boot. Now that it is Started you can exit Administrative Tools and try AVG - I think you'll be happy :-)
Thank you for your kind post. The solution you have provided will be helpful to most of our customers. I appreciate your time and co-operation. If you have any queries. feel free to contact us
The old version installation solution I had proposed on May 5 was only temporary, because after a few days the automatic update forced the bad version.
But I noticed that this situation corresponded to the presence of two types of AVG Software in the list of installed programs: AVG Free, linked to avgix.exe from the previous desktop icon, and AVG Protection, linked to avgui.exe from the new desktop icon. Clicking on this last icon, activated the "Ghost" Gui, but reported errors (all protections disabled). I have argued that there was incompatibility between the two versions kinds.
I went on the list of installed programs and I chose to remove AVG Free, clicking Uninstall on AVG Window Repair / Uninstall request, without touching AVG Protection. Then, after the required reboot, finding that AVG was OK, Gui and Scanning included, except for Disabled Software Protection, I returned to the Install / Uninstall list, and on AVG Protection I chose the Modify / Repair feature from the AVG window.
At the operation completion, I don't remember if after restart or not, the AVG antivirus was working fine, with all the needed features activated, except for the ZEN gui (and that is a good tingh!).
I tryed for many days, also forcing last updates, and I verified all OK, all Right!
I consider the problem solved, but if any inconveniece will happen, there is always the Sebastian solution.
Bye, thanks.
I cannot find anything called 'Terminal Services'
Help! This pop up is annoying and coincides with my computer slowing down immensly and also freezing :(
I have the paid version of AVG.
Thanks
I apologize for the inconvenience caused.
This AVG issue on windows 10 can be resolved and I request you to get our additional support.
An email instruction has been sent to get additional support. If the email is not present in the inbox, do check in spam and junk folders.
I'm sorry to hear that you're also receiving UI failed to load error message on your windows 7 computer. In this case, I request you to repair AVG Protection program on your Windows 7 computer (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist please let us know which AVG program you have installed on your computer (AVG Internet Security, AVG Free Antivirus) and also share a screenshot of the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Cris, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Many thanks in advance,
Lloyd
Sincerely,
dr lloyd
I would like to inform you that it was instructions to get connected to our remote support for paid users. If you are a paid user, please contact our technical support team ( http://avgclick.me/AVGtechnical ) to get personalized help. If you are a free user, please follow the reinstallation instructions suggested earlier in this thread and it should resolve your issue.
What do we KNOW.
There is a merger brewing (or done).
That after MONTHS I am here to tell you that:
"Fill in the case # which is 04544018" IS still not fixed!
Yes two NON Avast/AVG employees came up with "workarounds"(not fixes) but the as AVG updates it seems to force too many UI's down out throat and then there is a conflict (Im not a technical guy).
As this thread started off
"I have been using AVG Free on my old XP-SP3 for some time without any problems, but after updating application Still same problem: "UI failed to load" on a dark-grey background"
Real ZEN is the opposite of having multiple complicated conflicting interfaces (or) boiler plate CS instructions. (STOP sullying the word ZEN by associating anything Avast/AVG is doing with this Ancient path to liberation!!!)
It seems that AVAST/AVG have a related "UI failed to load" issue with XP, 7,8 and 10 so this is no small issue.
Here is my request, give us a free version (keeping the annoying pop up ads to upgrade, (hate it but I get it)). But in the free version cut out ALL (let me repeat that) ALL of the necessary non Anti virus, rootkit, UP, malware functionality. get back to your roots. small, light simple reliable.
Just to be clear this is NOT what Avast/AVG is anymore!!!
If CS wants to contact me great! (but I will need a live chat because I don’t understand all the Send this log, send us that log, stuff.) But I think by now after how many months? you should know what the issues is (hint) Too much crap forced onto our machines that was not needed, wanted, asked for or properly debugged!!!
If Avast /AVG cant provide "us" with a simple light reliable free antivirus (in the broad sense) tool we will find it elsewhere!
So far the list sounds like
From Art "Zonealarm's free virus scanner. I recommend it highly for any other hapless XP users still using AVG!"
If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it (link removed). (see how they Don’t actually want customer feedback? if they did why kill the link? Afraid of what will happen?
from Michael "In the meantime, I downloaded another virus scan, BitDefender. It's ok, I suppose. But, I honestly preferred AVG over this one (when AVG was properly working)."
From Garth
"I grew tired of the inaction from AVG on this issue. I bought Malwarebytes Premium 3 - $110 for 2 computers (both Windows XP) for 2 years. Problem solved.
Goodbye AVG and thanks for all the fish"
Note from me (free Malwarebytes) also works
Dear Avast/AVG aka Aghast employees please take this posting to your Supervisors (Dear Supervisor take this post to your Manager (Dear Manager take this post to your Director))))!!!
from Peter
"Thats fine, but if you guys have really fixed the buggy update then it won't re-occur. If you haven't then the link you gave me still won't work will it?
By the way, just for everyone else's info - removing AVG and installing Avast results in exactly the same error, so both of these programs seem to be using the same buggy bit of code - check the Avast forum if you don't believe me."
Well said Peter, well said! And I second the New Names for each company as Aghast #1 and Aghast #2
again, I'm just dropping in this thread to see if any improvement has been made. It doesn't look like it to me. I got rid of BitDefender a few weeks ago. I wasn't a fan of it, really. I'm currently running a free trial of Norton, which is pretty good, and is almsot as good as AVG, when it was actually working at its best.
But, I don't believe they have a free version, like AVG (or a lot of others do). If they did, I would have seriously considered using them from now on. I still am hopeful that AVG will sort out their issues soon, so I can return to them. They've been the most user friendly of all the anti viruses that I have tried so far.
I regret for the inconvenience caused. But the 'UI failed to load' issue with AVG Free Antivirus issue hasn't been fixed and we need the logs to fix it.
Please follow below instructions to collect diagnostic logs regarding the issue:
1. Please download the AVG SysInfo tool using this link www.avg.com/filedir/util/AVG_SysInfo.exe .
2. Run the downloaded tool.
3. Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
4. Once the diagnostic output is ready, you may Attach file or Screenshot to provide us with additional information.
5. Fill in your email address
6. Fill in the case number as 04544018.
7. Click send output.
Then the logs will reach the senior team.
Thank you.
To be honest, they have tried to be helpfull by contacting posters on here but untill they accept it's a problem with the latest update, it appears there's nothing WE can do (other than to install an old version and set it to prevent updates of course)
I completely understand your concern. I see that our senior team has sent an email to connect with them. Please follow that email instructions and get in touch with them again.
They will resolve the issue for you.
Thank you.
Personally as a System Engineer, I even looked further, like regedit in Winxxx. Deleting all entrees for AVG (in administrator mode), and with no trace left, rebooting etc,, problem reoccurs....
Conclusion, AVG doesn't give a sh**, money in, goodbeye.
Conclusion II, sent out a msg/mail to all yr customers y're working on this issue, no general Ticket# rcvd yet for this general problem.
Conslucion III y're far to late to understand and evaluate the problem.
Conslusion IV, y're not willing to help, only the $ counts.
Get every papyed member, with valid license reimboursed if y can't solve the problem in mather of time.
Back off of any publicity with any AVG product.
Wondering if sumulair problems arrise with Android smarthphones and ..pads.
You aren't of any much help, consciously or not, but y do have a major problem.
Keeping y'rself in silicense can mean a lot, pls spread the word if y do have problems. TKX
Their AVG Commerades
I succeed to have the problem with UI Failed to load resolved, however. The AVG Anti-Virus, the AVG PC Tune Up and the AVG Password Protection, were payed items.
Called last night to the UK Service Desk;
United States: +1 844 259 8811
Great Britain: +44 (0) 800 652 4940
Australia: +61 1800 429 319
the service desk tranferred me to the tech support, were honestly didn't much of sollution, however...
Having seen from there part, I payed for those above items, maybe they did an extra effort. No un-install, no AVG Remove Programme etc. They simply tool over my pc (Boot Camp machine with OS-xxx and Windows 7 Pro) and they overinstalled a version from there end, with license key.
After a few reboots all went well, a,d I'm still waiting for any error message on AVG Anti-Virus; AVG PC Tune up and AVG Password protection.....
Mayby the fols in Ireland (yes, check IP) are more cleaverar than the rest....
Hope that this may resolve the master incident for non- or lincesed members. Just give tem a call, Kimberly does the transfers to the tech's, lovely.
For me i'ts working for 6 hours without hick-up, assuming it's doing it's thing...
Keep y posted
x-fingers for all of y, nevertheless they should come up with global sollution.
Regards; Phil
The only solution I found was to download last years version ( avg-free-2016-131-7924-32-bit ) after totaly wiping out the new one. This works fine for a few days untill you "very kindly " UPDATE it and then the UI problem returns and I am again disconnected from the web. There is a section that I can uncheck automatic updated but it wont let me save that option and just goes ahead anyway!!??
So, if you could just PLEASE STOP the auto updates I would be fine.
I understand this must be upsetting. On checking the previous case, I see that you have got connected with our remote technician since the issue is not fixed, they have escalated the case to our senior technicians. Our senior technicians have sent you an email on July 13, 2017 at 5:37 AM. Please follow the email instructions and get in touch with them to fix the issue.
Note: Case Number 04959810
I understand this must be difficult for you.
Please follow the steps provided in this article to resolve the issue: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error
Note: Please check the Further recommendations if the issue still persists.
I recently had a major issue with uninstalling and reinstalling AVG Internet Security on my Windows 7 PC. AVG support staff were excellent and eventually the remote technician succeeded in installing Internet_Security_x64_1825. I managed to run one scan but when I tried to re-open AVG, I experienced the "UI Failed to load" error. I am not an IT expert but I am a person who makes things happen. I've found a solution and I hope it works for you:
1. Edit the PATH environment variable on your PC by adding the path of avgui.exe If you haven’t done this before, please google it.
2. Uninstall AVG Internet Security using Control Panel or RevoUninstaller
3. Run AVG Clear, AVG Remover and AVG RemoverFix, with all the required restarts. If a restart doesn’t happen by itself, do it manually. I understand that AVG Remover isn't supposed to work on more recent versions of AVG Internet Security but it doesn't appear to do any harm.
4. Restart your computer.
5. Install a slightly older version of AVG Internet Security (Internet_Security_x64_1820.exe worked for me) instead of the most recent versions such as Internet_Security_x64_1825.exe or Internet_Security_1824.exe
6. Restart your computer again.
7. Cross your fingers! It worked for me.
- We DON'T want multiple apologies from multiple people,
- We DON'T want "weasel words"
- We DON'T want to read "I understand this must be difficult..." blah, blah, blah.
Stop apologizing and FIX your SOFTWARE !!We will definitely fix this UI failed to load issue with AVG.
If you have the same issue please do let us know.
Only happens after the PCs been running for a few hours and restarting the service (AVGSvc.exe) always brings the UI back up but then, sometime within the next few hours, it'll fail again (i.e. AVGSvc.exe stops for no apparent reason.)
I've tired ALL the numerous suggestions listed in this and other threads (including those by Ty Askash) and none of them have fixed the problem. Also, because the "symptoms" could be indicative of possible virus/malware activity (i.e. "something" keeps shutting AVG down), I also scanned for such nasties using alternate products with nothing found.
As others have noted, if I install an older version of AVG, the problem goes away until that version gets automatically updated to the lastest one.
Obviously there's some sort of bug in the newest version of AVG that needs to be corrected ASAP as having your Antivirus program randomly stop working is NOT a good thing!!
I understand the inconvenience.
It is necessary for us to analyze the AVG log files to fix the issue hence an email instruction has been sent which will help you to collect and send us the log files.
If the email is not found in inbox do check in spam and junk folders.
No luck there by I did turn up some interesting info.
Prior to 10/23/17 the event log shows that AVGsrv.exe had only ever failed 3 times (on 0722/17, 09/10/17 and 10/07/17) and, in all 3 times, it was automatically restarted by Windows Service Control Manager as it should have been.
Starting on 10/23/17 the failure rate jumped tremendously (6 failures on 10/23/17) and it hasn't let up since (had 8 failures just yesterday and I'm averaging 5 failures/day!)
I also discovered that, after the 3rd failure on any particular day, Windows Service Control Manager doesn't attempt to restart the service even though the Subsequent failures: option for AVGsrv.exe is set to "Restart the Service" per normal (anyone know how to "force" Windows Service Control Manager to always restart failed services even after 3 failures??)
Just FYI, Oct 23 was approximately the time when AVG alerted me I needed to reboot my PC to finish a recent update but, after the reboot, the AVG Antivirus program version [ 17.7.3032 (build 17.7.3660.244) with a release date of 10/03/17 08:14:58 am ] was still exactly the same after the reboot. So exactly what was updated??
I really appreciate your effort in analyzing the log files. However, I see that we have escalated your case (05473159) to our level 3 technician. We are waiting for level 3 technician resolution regarding AVG Anti-virus free "UI failed to load" error message. We will contact you via email once we receive a reply or in need of more information and we will also let you know about the AVG version updates (17.7.3032). Your patience is much appreciated in this matter.
Best regards,
Alok.
The trick is to set the Reset failed count after: option on the Recovery tab to 0 days which prevents the failure counter from ever exceeding 1. That means SCM treats any failures of that service as if it was the very first one of the day so it always uses the First failure: recovery option (basically you've created an "always restart this service it fails" loop.)
I tired this trick on my own PC and, even though AVGSvc.exe has failed 7 times today, it was successfully restarted every single time (unlike before where it wasn't restarted after the 3rd failure) and AVG keep running with no special "user action" required (i.e. no error notifications on the AVG task bar icon and the UI always opened normally.)
BTW, this is NOT a fix for whatever's causing AVGSvc.exe to randomly die! It's simply a temporary workaround I devised to keep the AVG Antivirus service up and running until such time as AVG can figure out the real problem and implement a permanent fix.
FYI, in order to make the above change, you'll need to temporarily disable the AVG Self Protection module (Menu >> Settings >> Troubleshooting >> uncheck Enable AVG Self Protection module and answer yes when asked if you really want to do this.)
NOTE: Be sure to reenable the AVG Self Protection module once you've made the change to the AVGSvc.exe service.
Going thru my event log I noticed regular occurrences of the following error message…
- Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address ????
…and tracked them back to 2 different VPN tunnels installed on my PC- Sonicwall Global VPN Client
- Juniper Network Connect VPN Client
Both VPNs were installed quite some time ago (Sonicwall back in March 2015 & Juniper in Feb 2017) to allow me to provide remote connect to a customer's AS400 for software support and neither has been active since then.Not sure exactly why they suddenly started interfering with the AVG service (especially since all 3 have coexisted just fine on my PC for some time and the above DHCP error started showing up in the logs back in June but AVG didn't start failing until late October) but, since uninstalling both VPNs on 11/04/17, I haven't had a single instance of AVGSvc.exe failing.
So my problem has been solved.