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Juan RodriguezJuan Rodriguez 

Allow Traffic from VMWare Player

Hello,
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet.  In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros).  There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.

I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.

Loosing those features is a step backwards in user convenience.

How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?

I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
 
Best Answer chosen by Juan Rodriguez
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.

All Answers

Akash ChandaAkash Chanda (AVG Technologies)
Hi Juan,

We apologize for the inconvenience caused, we have sent you an Email with the instructions to connect to our Technical Team to assist you with your issue. Please check your Mailbox once and connect to our Technical Team.

Thank you!
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.
This was selected as the best answer
Gunaseelan GurusamyGunaseelan Gurusamy (AVG Technologies)
Hello Juan,
We regret to hear about the inconvenience caused.  Yes, you can change the Firewall settings to get this sorted. You can also try the following instructions : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network profiles -> Change the networks from "Public" to "Private" -> OK
This would help you. Please, feel free to let us know if you require any further assistance. Thank you.
Juan RodriguezJuan Rodriguez
I tried the option of setting the connections to "Private" and it does not work for this case.
Pandi RajanPandi Rajan (AVG Technologies)
Hello Juan,

From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.

A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively. Please follow the email instructions which was sent and connect with our remote technician.

Thank you.
Per Bjarte SjømælingPer Bjarte Sjømæling
I've tried tne same suggestions. Setting the wmvare network adapters to private does not help. Setting the "Internet Connection Sharing mode" helps. (I use Windows 7, VMWare Workstation 9 with VM's using bridged networking. AVG Internet Security 17.3.3011. Have not used AVGs firewall for until now, but will like to try it.)
Gunaseelan GurusamyGunaseelan Gurusamy (AVG Technologies)
Hello Per Bjarte Sjømæling,
We really appreciate all your efforts. Thank for your valuable instructions, this would help lot of our customers to set the Firewall settings. The new enhanced Firewall has new features and Hacker protection, so you can start using it.  Please, feel free to let us know if you require any further assistance. Thank you.
jorge montecinosjorge montecinos
Hello AVG Support Team:

My case is the same.
Please, you send me the instruction for resolve issue.

Note: Other people will probably have the same issue. I suggest create a help topic for this case.

Regards.
Pandi RajanPandi Rajan (AVG Technologies)
Hello Jorge,

Could you please confirm if you have tried changing the Firewall network profile settings?
If you haven't tried, please follow the instructions to change the Firewall settings and check if that works: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change
the networks from Public to Private (If it is in Private, change it to Public).

Please follow the instructions and feel free to contact us for further help.

Thank you.
Juan RodriguezJuan Rodriguez
No, changing the network did not solve the issue.  So far, of all the suggestions tried, the only one that fixes the issue is activating the shared internet connection.
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Juan,
We understand your concern, hence you have tried the troubleshooting steps provided by us, we wish to provide you the free remote assistance to fix the issue. In this case please follow the email instructions to get connected with us in remote session. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
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