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Peter Emmel AVG Internet Security prevents Bose Soundtouch working
I've just been "upgraded" to the 2017 version and immediately found that my lovely home sound system no longer works. The solution is to turn off the AVG Firewall whereupon everything works just as well as it did before the "upgrade",
Seems rather pointless as I now have the simple choice of a secure PC within my silent home or my music ringing out whilst my PC awaits visits from hackers and virus peddlers.
This is not clever Messrs AVG - what are you goin to do about it?
Seems rather pointless as I now have the simple choice of a secure PC within my silent home or my music ringing out whilst my PC awaits visits from hackers and virus peddlers.
This is not clever Messrs AVG - what are you goin to do about it?
We apologize for this issue and to assist with the issue better please kindly provide the screenshot of the error while Firewall is enabled. You can send the screenshot using below link.
http://avgclick.me/getscreenshot
Thank you.
AVG Guru
The Soundtouch software is Interface version 14.90.3; Protocol version 59; App version 14.80.6
Thank you for providing us the screenshots. We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Your actions above were completed very satisfactorily with one of your guys getting into my PC and applying setting to the AVG installation that stopped the firewall interfering with the Bose SoundTouch software. All was resolved! well done!!
HOWEVER, you have now applied another update to the software and this has reset your nasty software to the pre-fix setting and the only way I can get my Bose system running is to disable your nasty firewall which rather defeats the purpose of having it in the first place!
Hopefully the issue is still live by virtue of my being able to reply to it, so I look forward to hearing from someone for a repeat (hopefully permanent resolution this time around.
Peter
We regret to hear about the inconvenience caused, please change the firewall settings and check whether the Bose SoundTouch software is working. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Let us know if the issue still persists, we'll check and help you. Thank you.
Peter
AVG Guru
FYI, Avg support wanted me to pay over £100 for them to look at it.