Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Vijayalakshmi NVijayalakshmi N 

AVG Anti theft portal

I registered my device in AVG Anti theft portal two years back. Recently I changed my sim. Now my phone is locked by AVG Anti theft due to SIM change.I forgot my PIN to unlock my device. So I logged in from avgmobilation.com to unlock my device. But it shows a message saying "Sorry My device cannot be controlled from this portal". After a struggle, I got the response from AVG team stating that my device was re-registered. But still I am facing the same issue.I lost all my contacts for more than a week. Really frustrated with AVG anti-theft.
Provide me with any immediate solution to unlock my device or delete my account from AVG. I want to uninstall AVG from my device.

Also it would be great, if I can get any toll free number for India.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Vijayalakshmi,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!