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We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the error message to assist you further.
Thank you!
All Answers
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the error message to assist you further.
Thank you!
AVG Guru
I'm sending a screenshot after AVG failed installation. Thank you.
We regret the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security for unlimited devices.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
1.a) Please ignore the restart and try to run the AVG clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Thank you.
We regret for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I installed the instructions in emails (points 1-4).
Installation failed. I'm sending an error message.
Only AVG ZEN was installed.
Installation takes a long, less than an hour. Slow retrieval of data.
Error: Connect to the Internet to install AVG.
Otherwise, I do not have a connection problem. I'm on a 100/100 Mb / s optical network.
I do not know how to proceed.
We regret for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
by: Abirami Shanmugam (AVG Technologies)
We are sorry to hear that. Please try to follow below steps and check if it works:
1. Please press 'Windows' and 'R' key simultaneously and it opens Run command.
2. Then type 'ncpa.cpl' in it and click on 'OK' button.
3. In Network connections window, please right-click the connection you use, and select Properties.
4. Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
5. Click on 'Use the following DNS server addresses' option.
6. Enter the IP address in 'Preferred DNS server' as 8.8.8.8 and 'Alternate DNS server' as 8.8.4.4.
7. Click OK to confirm the changes, and then close the window.
8. Then try to install AVG Free Anti virus using this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
Please get back to us if the issue persists, so that we will check and assist you further.
Thank you.