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Clare KitsonClare Kitson 

Disappearance of AVG Free

Today I discovered AVG had disappeared from toolbar and control panel. I downloaded it again and was told it had downloaded and installed. But after restarting I discovered it was still not there. Windows Defender seems to think AVG is there and is keeping me secure from viruses. Can anyone advise me?
Clare
Best Answer chosen by Clare Kitson
Alan BinchAlan Binch
Clare, Which version of Windows OS are you using?. From Win 8 onwards Windows Defender was re-classified into an AntiVirus prog which will conflict with AVG when it's installed therefore Defender should be disabled.
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All Answers

Alan BinchAlan Binch
Clare, Which version of Windows OS are you using?. From Win 8 onwards Windows Defender was re-classified into an AntiVirus prog which will conflict with AVG when it's installed therefore Defender should be disabled.
AVG Guru
This was selected as the best answer
Akash ChandaAkash Chanda (Avast)
Hi Clare,

We are sorry to hear that, could you please confirm if you have tried installing AVG Anti Virus FREE again on your computer? If not, please try installing it from http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe and check the issue once.

Thank you!
Clare KitsonClare Kitson
Dear Akash

Thanks for that.

I just installed it again, from your link, but it's still not appearing among my programmes or on my toolbar. Do you think it could actually still be there, hidden, and that it might reveal itself if I removed Windows Defender? But I don't want to be left with no defence at all!

Clare
Clare KitsonClare Kitson
Alan, it's windows 10. I've had it for a while, but never had AVG disappear like this before. I'll try installing AVG yet again as a first step. I'm a bit scared of removing windows defender and being left with no defence whatsoever.
Clare KitsonClare Kitson
Yes I did install it again, but it was still invisible. I'll try yet again, from your link this time.
Akash ChandaAkash Chanda (Avast)
Hi Clare,

We are really sorry to hear that, could you tell us if the AVG Anti Virus FREE completed the installation? Did you get any error message while installing the AVG Anti Virus FREE? Please let us know if you receive any error message, please attach us the screenshot http://avgclick.me/getscreenshot of the error message.

Thank you!
Alan BinchAlan Binch
Clare, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Clare KitsonClare Kitson
Yes, it told me it had installed, and gave me the 'restart' button to click. No error message at any stage.
Akash ChandaAkash Chanda (Avast)
Hi Clare,

Thank you for providing us the information, we have sent you an email with the instructions to send us a diagnostics report of your computer to assist you further.

Thank you!
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