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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
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Dawn AllweinDawn Allwein 

AVG blocking my coupon printer

I have AVG 2017 and it is now blocking my coupon printer, identifying it as malware.  I have had this program for years and never had an issue.  How do I stop AVG from blocking this when I try to print coupons?
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Dawn,
We regret to hear about the inconvenience caused. Please add the Coupon printer to the exceptions and check whether you can access it. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Please let us know if the issue still persists. Thank you.
jim gjim g
It was added to exceptions and AVG STILL BLOCKS IT
Alok KumarAlok Kumar (Avast)
Hello Jim,
I'm sorry to hear about this. In this case, I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can access Printer with enabled AVG Internet Security.
Best regards,
Alok.
Alan BinchAlan Binch
User jim g has posted their own topic (https://support.avg.com/answers?id=906b0000000Du53AAC).
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