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Robert BRobert B 

0xE001F991: The Base Filtering Engine service does not run.

After receiving the message "download virus scan failed" for all pdf download attempts, I attempted to download AVG to update my AVG 14. That effort failed with the following message: 0xE001F991: The Base Filtering Engine service does not run.
Please advise corrective actions.
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hello Ronald,
We regret to hear about the inconvenience caused. It seems you are using the older version of AVG, please uninstall it and install the 2017 version. Please run the AVG Remover tool to remove the old AVG by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please install the latest version using the link : http://avgclick.me/InstallFree
Please, feel free to let us know if you require any further assistance.
Chuan HeChuan He
it doesn't work!
Alan BinchAlan Binch
@ Chuan He
Chuan, What doesn't work?. More info actually required.
AVG Guru
AvinashAvinash (Avast) 
Chuan,
Are you experiencing issues with installation of an AVG program? If yes, may I know which AVG program are you trying to install? And also let us know the exact error code or message if it generates any.
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