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Scott WeberScott Weber 

Scheduled Scan not working

I have tried to scheudle a weekly scan, but after the date and time of the scheuled scan passes, AVG continues to state "Last Computer Scan:  Never"

Any idea why it will not work?
Best Answer chosen by Scott Weber
-980888528-980888528 (Avast)
Scott,

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.

All Answers

-980888528-980888528 (Avast)
Scott,

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.
This was selected as the best answer
Scott WeberScott Weber
I have tried repair and it seems to make the scan start, but it still states   "Last computer scan:  Never".

Since my computer scan was scheduled when I was not at the office, I do now know if the scan was being performed or not... just that it states"   "Last computer scan:  Never".

Scott
Scott WeberScott Weber
Thanks for your help.
 That is the first thing I did.

I ran a scan but it contiues to say Never when last scan was performed.

Scott
-980888528-980888528 (Avast)
Scott,

We understand this might be disappointing, no need to worry, we can proceed with the re-installation of AVG.  

Please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"

After restart, run AVG Remover http://avgclick.me/UninstallAVGAV and remove all other supported products and remnants of AVG (ZEN, Framework).

Now you can download AVG free version as suggested here: http://avgclick.me/InstallFree. We are here if further assistance is required.
Scott WeberScott Weber
I performed all of the steps above.

I scheduled a weekly scan and after the scan, it still states "LAST COMPUTER SCAN :  NEVER"

WHAT NOW?

 
-980888528-980888528 (Avast)
Sorry to hear that the issue persists, we will escalate this case to our senior level technicians. We have sent you an email instruction to collect the log files. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Scott WeberScott Weber
it has been 10 days since our last contact.  Do you have any answers for me yet?
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Scott,
Thank you for your patience. Upon reviewing your case details, it seems that your issue has been again escalated to our level 3 senior team. After that, the issue has escalated to our developer team and they have started working on this issue to get it fixed. This issue will be fixed at the earliest. We would appreciate your patience and cooperation in fixing this issue.
Thank you
Scott WeberScott Weber
It has now been a month?  any updates?

 
Balasubramanian SBalasubramanian S (Avast) 
Hello Scott,

The bug regarding AVG Schedule scan is still in progress.
I expect your extended patience in this matter.
Thank you.
Ricki PiekeRicki Pieke
It seems to me that a number of people are experiencing this issue and all are being given the run around.  What's the story here?  Is there a fix or not?
Balasubramanian SBalasubramanian S (Avast) 
Hello Rickie,

Our developers are working with high priority to fix the issues with AVG Schedule scan.
We assure you that this will be fixed at the earliest as possible.
We appreciate your patience and understanding in this matter.
Thank you.
Scott WeberScott Weber
It is now approaching 3 months.  Do you have an answer yet?

Scott
AvinashAvinash (Avast) 
Scott,
Unfortunately, the bug was not fixed yet. It is indeed disappointing when you have to contact us multiple times about the same issue.
Mike MillardMike Millard
Hi, just to let you know, I have been having a problem with Scheduled Scan, in that the scan will not start, consistently, at the time set. I have spoken to the AVG Go - Total Care helpline several times, and was even at one stage told that 'it looks like a problem with the code'. I was not made aware of the bug mentioned above. One work round, but obviously not a solution, seems to be to set up a scheduled scan every day (defeating the object of the tool!) just before I want it to run. So far, it seems to activate a scan. I put the output from the scan to a report file (possible proof that Scott above needs that it has run?). One instance of how annoying this inconsistency can be, is that on Tuesday Windows Update day, the Updates took 3 hours! It was only afterwards that I realised that Sceduled scan had started halfway through the Updates process, and they were clashing with each other! The Scheduled scan was timed for 12:00, but actually started itself at 18:41!
KarthikeyanKarthikeyan (Foundever) 
Thank you for your detailed explanation, Mike. The detailed startup of scheduled scan was not mentioned by any customer till date and this will be checked by the developer team as well. Once a fix is released, it will be updated in this community forum. We appreciate your time and co-operation.
Ricki PiekeRicki Pieke
Unbelievable that it is taking this long to resolve.  Also very frustrating trying to find/set-up the scan logs.
 
KarthikeyanKarthikeyan (Foundever) 
Mike, you can find the scan logs and report from this location:

Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista: C:\ProgramData\AVG\Antivirus\report
Windows XP: C:\Documents and Settings\All Users\Application Data\AVG\Antivirus\report
Scott WeberScott Weber
Well it is still not working correctly.  It now says scan performed "a moment ago" every day and it is only suppose to scan 1x per week.  I looked in the scan history and it said the last scan took 7 days???
What?  7 days for a scan?  Really?

See below:* AVG Real-time Shield Scan Report
* This file is generated automatically
*
* Started on: Wednesday, September 6, 2017 3:13:08 PM
*


*
* Shield stopped: Wednesday, September 13, 2017 5:38:28 PM
* Run-time was 7 day(s), 2 hour(s), 25 minute(s), 25 second(s)
*

*
* AVG Real-time Shield Scan Report
* This file is generated automatically
*
* Started on: Thursday, September 14, 2017 1:40:00 PM
 
Balasubramanian SBalasubramanian S (Avast) 
Hello Scott,

Please be informed that the scan status appearing on AVG interface incorrectly is actually a bug.
Our developers are working to find a fix and it will be released through program update as soon as possible.
Your patience is much appreciated.
Mike MillardMike Millard
Karthikeyan; here are my logs
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Friday, September 8, 2017 12:02:00 PM
* VPS: 170908-0, 08/09/2017
*
Infected files: 0
Total files: 454181
Total folders: 55240
Total size: 78.0 GB
*
* Scan stopped: Friday, September 8, 2017 1:15:36 PM
* Run-time was 1 hour(s), 13 minute(s), 13 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Monday, September 11, 2017 2:35:58 PM
* VPS: 170911-0, 11/09/2017
*
Infected files: 0
Total files: 465027
Total folders: 55749
Total size: 92.8 GB
*
* Scan stopped: 11 September 2017 16:13:40
* Run-time was 1 hour(s), 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Tuesday, September 12, 2017 6:41:15 PM
* VPS: 170912-12, 12/09/2017
*
Infected files: 0
Total files: 542260
Total folders: 55802
Total size: 69.2 GB
*
* Scan stopped: Tuesday, September 12, 2017 8:22:45 PM
* Run-time was 1 hour(s), 41 minute(s), 41 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, September 14, 2017 8:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 59799
Total folders: 46992
Total size: 1.1 GB
*
* Scan stopped: Thursday, September 14, 2017 8:14:07 PM
* Run-time was 4 minute(s), 4 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 15, 2017 12:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 293320
Total folders: 56551
Total size: 59.8 GB
*
* Scan stopped: Friday, September 15, 2017 12:56:20 PM
* Run-time was 46 minute(s), 46 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Saturday, September 16, 2017 12:05:00 PM
* VPS: 170915-2, 15/09/2017
*
Infected files: 0
Total files: 280095
Total folders: 57582
Total size: 59.7 GB
*
* Scan stopped: Saturday, September 16, 2017 12:48:43 PM
* Run-time was 43 minute(s), 43 second(s)
*
KarthikeyanKarthikeyan (Foundever) 
Thank you for providing the log files. We suggest you to wait for an update from the developer team and once an update is released, it will be updated in AVG Community forum.
Mike MillardMike Millard
Hello, I was automatically upgraded to AVG Internet Security 17.7.3032 yesterday.
The daily scan is still not working automatically; I have to delete it and re-instate it daily! Although the messages in the bottom left (Last Computer scan) and bottom right (Virus definition update) now work correctly.
My timed (daily) scan ran today OK but the amount of output to the report file is tremendous!
I have set the output to 'Infected items' and Hard errors'.
A sample of the report file is below:
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Friday, September 8, 2017 12:02:00 PM
* VPS: 170908-0, 08/09/2017
*
Infected files: 0
Total files: 454181
Total folders: 55240
Total size: 78.0 GB
*
* Scan stopped: Friday, September 8, 2017 1:15:36 PM
* Run-time was 1 hour(s), 13 minute(s), 13 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Monday, September 11, 2017 2:35:58 PM
* VPS: 170911-0, 11/09/2017
*
Infected files: 0
Total files: 465027
Total folders: 55749
Total size: 92.8 GB
*
* Scan stopped: 11 September 2017 16:13:40
* Run-time was 1 hour(s), 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short Scan
* Started on: Tuesday, September 12, 2017 6:41:15 PM
* VPS: 170912-12, 12/09/2017
*
Infected files: 0
Total files: 542260
Total folders: 55802
Total size: 69.2 GB
*
* Scan stopped: Tuesday, September 12, 2017 8:22:45 PM
* Run-time was 1 hour(s), 41 minute(s), 41 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, September 14, 2017 8:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 59799
Total folders: 46992
Total size: 1.1 GB
*
* Scan stopped: Thursday, September 14, 2017 8:14:07 PM
* Run-time was 4 minute(s), 4 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 15, 2017 12:10:00 PM
* VPS: 170914-2, 14/09/2017
*
Infected files: 0
Total files: 293320
Total folders: 56551
Total size: 59.8 GB
*
* Scan stopped: Friday, September 15, 2017 12:56:20 PM
* Run-time was 46 minute(s), 46 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Saturday, September 16, 2017 12:05:00 PM
* VPS: 170915-2, 15/09/2017
*
Infected files: 0
Total files: 280095
Total folders: 57582
Total size: 59.7 GB
*
* Scan stopped: Saturday, September 16, 2017 12:48:43 PM
* Run-time was 43 minute(s), 43 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Sunday, September 17, 2017 12:00:02 PM
* VPS: 170916-0, 16/09/2017
*
Infected files: 0
Total files: 285046
Total folders: 56591
Total size: 59.1 GB
*
* Scan stopped: Sunday, September 17, 2017 12:37:44 PM
* Run-time was 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Monday, September 18, 2017 12:02:00 PM
* VPS: 170918-0, 18/09/2017
*
Infected files: 0
Total files: 285737
Total folders: 56612
Total size: 59.3 GB
*
* Scan stopped: Monday, September 18, 2017 12:56:40 PM
* Run-time was 54 minute(s), 54 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, September 19, 2017 12:00:00 PM
* VPS: 170919-0, 19/09/2017
*
Infected files: 0
Total files: 281405
Total folders: 56942
Total size: 59.2 GB
*
* Scan stopped: Tuesday, September 19, 2017 12:37:51 PM
* Run-time was 37 minute(s), 37 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, September 20, 2017 12:00:00 PM
* VPS: 170920-0, 20/09/2017
*
Infected files: 0
Total files: 282100
Total folders: 56926
Total size: 61.0 GB
*
* Scan stopped: Wednesday, September 20, 2017 12:42:02 PM
* Run-time was 42 minute(s), 42 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, September 21, 2017 1:45:00 PM
* VPS: 170921-0, 21/09/2017
*
Infected files: 0
Total files: 277557
Total folders: 56959
Total size: 59.9 GB
*
* Scan stopped: Thursday, September 21, 2017 2:24:12 PM
* Run-time was 39 minute(s), 39 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 22, 2017 12:10:00 PM
* VPS: 170922-4, 22/09/2017
*
Infected files: 0
Total files: 275216
Total folders: 56903
Total size: 59.6 GB
*
* Scan stopped: Friday, September 22, 2017 12:48:11 PM
* Run-time was 38 minute(s), 38 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, September 26, 2017 12:00:00 PM
* VPS: 170926-0, 26/09/2017
*
Infected files: 0
Total files: 275747
Total folders: 56534
Total size: 57.3 GB
*
* Scan stopped: Tuesday, September 26, 2017 12:44:37 PM
* Run-time was 44 minute(s), 44 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, September 27, 2017 12:00:00 PM
* VPS: 170927-0, 27/09/2017
*
Infected files: 0
Total files: 286190
Total folders: 57437
Total size: 58.4 GB
*
* Scan stopped: Wednesday, September 27, 2017 12:40:03 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Friday, September 29, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 281069
Total folders: 56597
Total size: 57.4 GB
*
* Scan stopped: Friday, September 29, 2017 12:41:19 PM
* Run-time was 41 minute(s), 41 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Saturday, September 30, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 275654
Total folders: 56594
Total size: 57.2 GB
*
* Scan stopped: Saturday, September 30, 2017 12:38:22 PM
* Run-time was 38 minute(s), 38 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Sunday, October 1, 2017 12:00:00 PM
* VPS: 170928-0, 28/09/2017
*
Infected files: 0
Total files: 275817
Total folders: 56619
Total size: 57.2 GB
*
* Scan stopped: Sunday, October 1, 2017 12:33:57 PM
* Run-time was 33 minute(s), 33 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Monday, October 2, 2017 11:42:00 AM
* VPS: 171002-0, 02/10/2017
*
Infected files: 0
Total files: 288256
Total folders: 56630
Total size: 57.1 GB
*
* Scan stopped: Monday, October 2, 2017 12:22:37 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Tuesday, October 3, 2017 12:00:00 PM
* VPS: 171002-2, 02/10/2017
*
Infected files: 0
Total files: 288606
Total folders: 56656
Total size: 57.3 GB
*
* Scan stopped: Tuesday, October 3, 2017 12:40:32 PM
* Run-time was 40 minute(s), 40 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Wednesday, October 4, 2017 12:00:00 PM
* VPS: 171004-0, 04/10/2017
*
Infected files: 0
Total files: 275770
Total folders: 56682
Total size: 56.5 GB
*
* Scan stopped: 04 October 2017 12:42:04
* Run-time was 42 minute(s), 4 second(s)
*
*
* AVG Scan Report
* This file is generated automatically
*
* Scan name: Short scan
* Started on: Thursday, October 5, 2017 12:02:00 PM
* VPS: 171005-2, 05/10/2017
*
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\AppxBlockMap.xml [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\Office.UI.Xaml.Oart.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\HxOutlook.exe [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\saext.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\HxAccounts.exe [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8600.40445.0_x64__8wekyb3d8bbwe\en-gb\wintlim.dll [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\AppxMetadata\CodeIntegr
~
~
Over 7 megabytes of similar output
~
~
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\_Resources\index.txt [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\Assets\NavigationIcons\nav_icons_store.targetsize-48.png [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.XboxApp_33.33.15001.0_x64__8wekyb3d8bbwe\BuildInfo.xml [E] File is offline - it is currently not available. (42006)
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\WinStore.Entertainment.Mobile.dll [E] File is offline - it is currently not available. (42006)
Infected files: 0
Total files: 281255
Total folders: 56655
Total size: 44.7 GB
*
* Scan stopped: Thursday, October 5, 2017 12:37:40 PM
* Run-time was 35 minute(s), 40 second(s)
* 

I am not sure what the 'File is offline - it is currently not available. (42006)' message is referring to (7 Megabytes worth!), or even if it is relevent to the scan. It does not seem to refer to Infected items or Hard errors.
I await your comments.
Mike
 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)

Hi Mike,

Thank you for your patience. The Error 42006 means, the file was marked as offline (i.e. the file should be a local copy of a network file). Offline files can be visible on disk, but they can be stored on a network share/tape/different medium and it'd take very long time to scan them. Anybody can set this flag usually, it's a backup/synchronization tool.
Mike MillardMike Millard
Hello Bhuvaneswari, thank you for your reply.
The above error messages have stopped being included in the report file, as from 07/10/2017. I am assuming this is because of an update to AVG Internet security as I have done nothing to prevent them, especially the action you have outlined above.
I continue to have to reset the scheduled scan on a daily basis, in order for it to run automatically. It seems strange that the code that initiates a daily/automatic scan, which worked fine on version 16, was not carried over to version 17.
Alok KumarAlok Kumar (Avast)
Thank you for the more information Mike,
The schedule scan issue is already fixed. In this case, I request you to connect with us via chat (http://avgclick.me/AVGtechnical), we will check with your installed AVG program and we will help you to fix the AVG Schedule scan issue.
Best regards,
Alok.
Mike MillardMike Millard
I followed the link, and your colleague Vijeyendarkumar Jayavelu re-installed AVG Internet security, and ran a scan; it worked OK. I then set up a scan to run at 12:00 today, but pressed 'Run Scan Now' to prove it would work (at 16:08); it did. At 12:00 today, the scheduled scaan for 12:00 did not work.
Case number 05367955
Alok KumarAlok Kumar (Avast)
Hello Mike,
I'm sorry to hear that you're still experiencing issues with AVG schedule scan. I have sent you an email, please follow the email instruction to connect with us remotely again, we will check with your installed AVG program and we will help you to fix the AVG issues as soon as possible.
Best regards,
Alok.
Mike MillardMike Millard
I connected to your Support facility using the remote link, yesterday.
The technician set up a one-off scan, and asked me to come back today, with the results of the reports from the scan.
This is, effectively, what I have been doing since being updated to Version 17.
Unfortunately he forgot to click on the report tab to set up reports output.
I edited his scan to allow reports, and re-ran the scan; the reports are the same as from the attempted scheduled scans that I have run.
The scheduled scan I set up yesterday to run at 12:00pm today has not run automatically, again, so your comment in the on-line forum ‘Scheduled Scan not Working’ https://support.avg.com/answers#!/feedtype=SINGLE_QUESTION_DETAIL&dc=All&criteria=ALLQUESTIONS&id=906b0000000DmD3AAK that “The schedule scan issue is already fixed” has not happened on the re-installation by Vijey, your technician.
May I respectfully suggest that your software technicians inspect the code that governs the scheduled scan facility in both Version 16 (where it working every day for months on my laptop), and Version 17 (where it hasn’t successfully run on two consecutive days), and see what the difference is with a view to incorporating the working code in Version 17?
I will carry on running a daily scan manually, in the hope that an update will cure the fault in the near future.
Case number 05367955
KarthikeyanKarthikeyan (Foundever) 
Thank you for your detailed information, Scott. I have escalated your request to the senior team and they will recheck the scheduled scan status. Your patience is much appreciated.
KarthikeyanKarthikeyan (Foundever) 
Hello Mike,

I understand how difficult this is for you. The scheduled scan issue was not fixed in the latest version 17.7 as well. Our senior team are working on the same. Your patience is much appreciated.
Mike MillardMike Millard
Updated to 17.8.3036 last night, on return from holiday. logged on this morning, and the scheduled daily scan, that I set up before going on holiday, started automatically at 12:00 today!!
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information, Mike.
Do you mean that AVG schedule scan is working perfectly now after the update?
Mike MillardMike Millard
Steady Balasubramanian, it's only the first day since the update!
I am encouraged that it worked automatically today; give it a few days, to be sure.
Balasubramanian SBalasubramanian S (Avast) 
Sure, you can check the status of schedule scan and give us the confirmation.
Mike MillardMike Millard
You will be pleased to hear that, for the past 6 days, Scheduled Daily scans have been activating automatically. One scan even started automatically, even though I had not switched on my PC until after the time scheduled for the scan! Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Thank you for updating the status.
I am glad to hear that AVG schedule scan is working perfectly.
Feel free to contact us for any issues with AVG.
Have a nice day!!!
Kevin HongKevin Hong
Dear Sir,

I also have this issue and tried the above steps but to no avail.

My software version is 18.3.3051
Balasubramanian SBalasubramanian S (Avast) 
Hello Kevin,

To be sure, are you facing issues with AVG Schedule scan or "last computer scan" message on AVG interface?
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Struggling with non-AVG technology? We can fix that, too!